and expertise relevant to their industry. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth).
We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives. The Business Process Specialist is an expert in Marsh Mc Lennan Agency Midwest's client service processes, agency management systems and best practices. Leveraging that expertise, they lead our client service training programs
and partners with employees and their managers to ensure they have the know-how and resources to execute their roles efficiently and accurately and in a manner, consistent with our corporate values and best practices.
They have a fine eye for the details and are always on the lookout for ways to continuously improve our processes and clarify procedures to drive efficiency for our client service teams. With a strong knack for problem solving, the Business Process Specialist serves as a frontline resource for our staff when help is needed working through a workflow or troubleshooting a potential problem with our agency management system. PROCESS MANAGEMENT Participates in creating workflows
that start with the end in mind and that master the most efficient path to the desired result while effectively balancing the needs of the business with those of our employees and clients Analyzes existing processes that allows the current state to be diagnosed and a future state established; demonstrates an awareness of the impact and consequences of business process design decisions Identifies where process bottlenecks exist and the impact of changes on the business; escalates the need to establish a plan to streamline processes where needed and participates in the resolution Proactively seeks user feedback on areas of opportunity to improve efficiency, quality, and effectiveness within our processes Considers agency management system(s), reporting tools, client portals and other available technology and software when participating in the creation of new processes Consistently searches for best practices to incorporate into procedures and workflows and actively seeks areas of the business that need solidification and documentation of process Documents and maintains procedures, and other business process artifacts, to be used both in training and as an ongoing reference AGENCY MANAGEMENT SYSTEM ADMINISTRATION Can easily identify problems or inconsistencies as it relates to the configuration, security structure and workflow management within the agency management software; leverages existing resources and tools to inform the decision-making process or while problem solving Participates in all upgrades of our agency management systems; this includes reviewing release notes, testing workflows, updating procedures and training on system releases Makes recommendations for how enhancements and new features of our agency management systems can be implemented to make improvements to our business Serves as a first point of contact for staff and managers to resolve workflow issues within the agency management system; maintains relationships with software vendors as appropriate CHANGE MANAGEMENT Consistently follows MMA Midwest's change management best practices and sets an example for others within the organization Demonstrates the ability to apply change management principles to projects and in all interactions with internal clients; this includes fostering an interdisciplinary approach and effectively engaging other departments to achieve desired outcomes Participate in identifying the impact of change on stakeholders and makes recommendations on how to successfully execute a change management strategy Leverages project planning and tracking tools to keep all stakeholders informed, aware of key milestones and progress toward desired results EXECUTION OF LEARNING PROGRAMS Executes training and mentoring programs on MMA Midwest's client service process, agency management systems, best practices and other key areas; ensures a positive and successful training experience for employees and managers Demonstrates excellent facilitation skills that create a learning environment that complements our culture and allows for participation and collaboration Identifies training needs and develops solutions to meet those needs; depending on scope and scale of the solution, this may include involving Learning & Development in the creation of a solution Connects employees to the important role they play in minimizing risk and maximizing health for clients Encourages and develops ways for employees to be self-sufficient, creative solution-seekers, and effective problem-solvers Maintains new hire training documents as procedures and tools are updated REQUIRED: Upon hire, Producers License (in state of residence) for Fire, Casualty or other specific licenses as required 1+ years of experience in a client service role within an insurance brokerage Experience working with an agency management system, preferably Applied Epic and CSR24 Experience presenting information to groups of varying sizes using any of the following techniques: presentations, role playing, simulations, team exercises and discussions Ability to leverage technology and quickly learn new technologies, from agency management systems to the Microsoft Office product suite PREFERRED: BS/BA in Business, Insurance, Management or related field Certified Business Process Professional or Certified Business Process Associate from the Association of Business Process Management Professionals CPCU, ARM or other insurance professional designation We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & Mc Lennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs. For more information about our company, please visit us at: http: ///careers.
Marsh & Mc Lennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers. #MMABIRequisition #: R_2466586ahf9io63
to maintaining high levels of colleague engagement. As a part of Marsh Mc Lennan (NYSE: MMC), the world's leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition.
We are currently seeking an Account Manager on our Business Insurance team in the Chicagoland area. The Account Manager is at the center of ensuring the successful delivery of exceptional service to our clients. Working with the Producer and/or Account Executive, they plan, execute, and track a customized service plan for each client. The Account Manager builds effective, personalized working relationships
with clients and prospective clients, learning their risk and insurance program needs. They engage the full service team and resources as appropriate to create measurable value and efficiencies in our clients' businesses.
The Account Manager also has an understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms and conditions on behalf of clients. Managing the proposal and renewal processes, the Account Manager supports clients in reviewing coverage and program options and understanding associated details. The Account Manager oversees the accuracy of client information in our agency management system, facilitating a collaborative service
experience and empowering our client portal. EXECUTION OF CLIENT SERVICE Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience Manages time effectively to prioritize workload, client service requests, and service parameters on business processes MARKET STRATEGY AND NEGOTIATION Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages and program needs, assembling into submission package following best practices Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested Remains current on forms, coverage, insurance carriers, industry trends, and legislation Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches DATA AND PROCESS INTEGRITY Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals PEER RELATIONSHIPS Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides, and mentors Client Service Representatives and other peers Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other departments R EQUIRE D: Upon hire, Producers License for Fire/Casualty 2+ years Account Manager experience within an insurance brokerage, or comparable experience PREFERRED: BS/ BA in Business, Insurance or related field CPCU, ARM, CEBS, or other professional insurance designation related to discipline Experience working with agency management systems Proficient skill level in Microsoft Office Suite MMA encourages all its colleagues to pursue dreams without limits.
We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: a flexible, hybrid work environment, health and welfare, 401K, employee assistance program, volunteer opportunities, and other programs. Marsh Mc Lennan and its Affiliates are EOE Minority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers.
At MMA, your future is limitless. For more information about our company, please visit us at: http: ///careers. #MMABI Requisition #: R_2293836ahf9io63
and expertise relevant to their industry. MMA provides global risk management, risk consulting, insurance brokerage, alternative risk financing, and program management services for businesses, public entities, associations, professional services organizations, and private clients (high net worth).
We offer specialized solutions and services covering a wide spectrum of business needs and exposures. Our goal is to help our clients achieve their business objectives POSITION OVERVIEW: The Marsh Mc Lennan Agency Insurance Intern plays a critical support role with executing our service platform. He or she develops the knowledge and skills needed to deliver strong customer service by gaining
hands-on experience and providing front line assistance to members of an MMA servicing team. Insurance Interns are exposed to the insurance industry and MMA's role within it by participating in educational programs and utilizing other industry resources throughout the course of the program.
Under supervision of a manager and/or mentor, interns are given the training and guidance needed to successfully complete the program. He or she also strengthens necessary competencies for both career advancement and business communications by establishing effective relationships with manager, mentor, and peers.. EXECUTION OF CLIENT SERVICE Please note: Intern responsibilities vary by servicing team
Works with entire servicing team to support the flawless execution of our service platform Assists with department-specific projects such as: Managing, tracking, and analyzing client, prospect, and carrier data in agency management system Creating, updating, and populating client and carrier deliverables Organizing, maintaining, and building internal resources and tools Prioritizes workload to ensure both client and agency expectations are met DATA AND PROCESS INTEGRITY Consistently follows client service workflows and appropriately engages internal resources, procedure manuals and reporting tools to ensure efficiency and accuracy of execution Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals PEER RELATIONSHIPS AND SELF-DEVELOPMENT Participates in insurance courses, team meetings, and industry webinars for skill and knowledge development Completes workflow and system training with Business Process, manager, and/or mentor Meets and provides feedback to manager and/or mentor on a frequent basis Establishes connections and effective working relationships with MMA Midwest colleagues, fellow interns within the internship program, and interns within other MMA regions Works toward achieving individual and team goals Develops and delivers group presentation on assigned topic with other interns We provide our interns the opportunity to be immersed in our award-winning culture by participating in the following intern program related activities: Earn wellness points and incentives through our Eye of the Tiger Wellness Program Spend the day giving back to the community by participating in a volunteer day through our MMA Cares program Become ingrained in MMA's culture and initiatives by attending intern specific orientation and onboarding process Attend and participate in various courses aimed at refining your professional growth and development Gain exposure to additional niches within MMA by attending various webinars and participating in job shadowing opportunities REQUIRED 1+ years of undergraduate completed Strong written and verbal communication skills PREFERRED Pursuing BS/BA Insurance, Finance, Business, or related field Intermediate or advanced skill level with Microsoft Word, Excel We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
Marsh & Mc Lennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, volunteer opportunities, and other programs.
For more information about our company, please visit us at: http: ///careers. Marsh & Mc Lennan Companies and its Affiliates are EOEMinority/Female/Disability/Vet/interactionual Orientation/Gender Identity employers. Requisition #: R_2493796ahf9io63
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is on hand 24/7 to exceed your expectations and fulfill your medical needs. About the Role: The People & Culture Manager will oversee and execute the strategy and delivery of an exceptional employee experience that develops and retains the best talent and creates a culture of inclusivity and transformation.
This includes cultivating and implementing strategies related to talent management, talent pipeline, succession planning, manager/leader development, team effectiveness, and overall employee engagement. The People & Culture Manager reports to and will collaborate with leadership to solve complex organizational challenges through people-related solutions and implement global best practices
and programs that support the organization's growth. The People & Culture Manager is instrumental in initiating and driving People & Culture programs, working with business leaders to providehands-on and strategic input, insight, and advice for each functional team.
Must be comfortable speaking up and driving initiatives forward, despite any unexpected roadblocks. Primary Responsibilities: Manage day-to-day People & Culture operations. Partner with leadership to develop and implement People & Culture processes to support the strategic growth of the business. Partner with department leaders to support employee rewards & recognition, collaboration, teamwork. Offer thought leadership regarding
organizational and people-related strategy and execution.
Provide People & Culture expertise in the areas of feedback, performance management, employee relations, coaching, and organizational development. Work with the People & Culture team to champion and accelerate a culture where people feel engaged, supported, valued and inspired to provide significant business results. Lead core People & Culture processes such as performance calibration, compensation adjustments, and promotions. Lead organization-wide communication efforts, including our employee newsletter and employee engagement events. Support organizational change by creating effective internal communications and ensuring there is clear and consistent strategic alignment.
Manage and oversee the recruiting process for all candidates to ensure only top talent is hired and nurtured. Build a culture that allows the organization to recruit top-tier talent. Identify professional development opportunities that support leaders in building trust and being transparent and authentic. Lead the organization's training and development initiatives. Identify and facilitate education and training sessions with departments and teams on communication, engagement, and change management. Create metrics to measure the success of employee engagement initiatives and participate in ongoing analysis of key data identifying trends.
Policy review backssment/development and implementation. Maintain the employee handbook, review/update legal requirements, and apply best practices and organization needs. Ensure that the health and welfare benefit plans are updated, and changes are communicated with employees annually. 401(k) Administration. Resolve employee relations issues include conflict resolution, harassment investigations, wage complaints, employee disputes, attendance issues, and general questions.
Manage the process and addresses issues that arise regarding the Family and Medical Leave Act. Assist management in the termination process. Attends unemployment hearings as necessary. Ensures the correct data has been gathered and that company policies have been followed. Ensure that Affirmative Action and Equal Employment Opportunity policies are followed. Manage annual updates and ensure reports are filed in a timely basis. Participate in compensation surveys. Develop new wage scales as necessary and develop new position descriptions. Oversee the completion of annual performance appraisals by the management staff.
Complete special projects and other duties as assigned. Job Qualifications A Bachelor's Degree in a Human Resources or Business related field is required. A Master's Degree is preferred. 5-10 years of Human Resources experience is preferred. PHR/SPHR certification is desired. Previous experience with disciplinary action and HR policy administration. Prior recruiting experience. Knowledge of state and federal employment laws and regulations. Hiring, Human Resources Management, Benefits Administration, Performance Management. Proficiency in Microsoft Office (Outlook, Excel, Word, Power Point).
The ability to multi-task in a fast-paced, deadline-driven environment. Excellent interpersonal, oral communication, and self-management skills. What we offer Competitive salary of $100,000/- to $120,000/- annually; commensurate with experience. 401k Medical and Health Insurance PTO We are an Equal Opportunity Employer! PDN-9ac9aaf4-6f41-49f3-b384-a580bb170dd3
in a friendly environment. As a BOH Team Member, you will support the kitchen team, assemble food and drink orders quickly and accurately, and ensure each guest leaves with a smile. We are looking for friendly, enthusiastic people who enjoy serving customers.
We will teach you everything else you need to know! General Responsibilities: To provide a remarkable experience with every guest you come in contact with. Our Kitchen Team Members: Prepare, cook, and present food safely to our guests within 90 seconds Work quickly and efficiently while maintaining the highest quality standards Keep the kitchen clean, hygienic and tidy at all times Properly adhere to safety standards with kitchen
equipment, ingredients and personnel Maintain and develop personal expertise with in-house training and annual re-certification Strive for quality and consistency in every aspect of their work Rigorously follow company policies and procedures to produce incredible food, every time.
Requirements: Must be at least 18 years old Must be eligible to work in the United States Must have a source of reliable transportation Ability to handle equipment, navigate shelving, and work on your feet in a fast-paced environment Ability to multitask at an efficient yet thorough pace Team-oriented, adaptable, dependable and strong work ethic Excellent communication skills with guests and your fellow team
members We offer: Competitive pay Health Benefits Contribution (full-time) 401k Access to scholarships up to $2,500 per year Sundays off Free meals and discounts Flexible scheduling Fun work environment with ongoing training and development Want to be on our team?
Apply today! We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team.
satisfaction and engagement throughout the course of their agreements. This will include client trainings, account administration, key product knowledge and general account management. The ideal candidate will be a well-rounded individual that is looking for experience throughout an organization that includes but is not limited to – client experience management, product development, sales and marketing support and general management.
Primary Responsibilities Deliver a premium customer experience as primary contact for clients and their Monsterful experience Drive the creation of necessary support collateral to increase engagement of Monsterful customers Support marketing team with relevant
case studies, product testimonials and marketing campaigns Work with development staff as needed on future product development and enhancement Work with analytics team to draw insights from Monsterful database Represent Monsterful at key events and tradeshows Drive research-based initiatives to support objective based outcomes surrounding Monsterful and performance improvements Support day-to-day operational elements of the business (accounting, order processing, etc…) About Monsterful Monsterful’s flagship product, Ribee VR, is a baseball training technology where hitters at all levels, from youth players to the pros, benefit from taking virtual reps against skill and age-matched live pitching.
Players can practice anywhere and anytime without the space needed in most indoor facilities.
Monsterful allows players to see baseball from a whole new perspective. The Ribee VR platform recreates the real physics of baseball, amasses a data set with each pitch/hit, and provides performance analysis to identify and exploit precise performance flaws in ways traditional coaching alone cannot.
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