possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. SALES FLOOR:
• Understands organizational objectives and makes decisions that align with Company priorities• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity• Represents Coach as a brand ambassador• Demonstrates Coach's Selling and Service expectations at all times• Understands changes in local market with potential impact on business performance
and supports the execution of local sales strategies and tactics• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. • Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities. • Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs• Sensitive to customers' needs and tailors approach by reading cues• Attends to the unique and individual shopping needs of each customer. • Works with multiple customers simultaneously and breaks away as appropriate• Follows up with customers consistently and genuinely to influence/close the sale• Flexes personal selling techniques to contribute to overall store financial results• Builds lasting and loyal relationships with customers• Leverages Coach's tools and technology to support relationship building and clienteling efforts• Creates enthusiasm and positivity for a shared vision and mission• Promotes and endorses a team selling environment• Fosters an environment of teamwork, trust and collaboration with internal and external customers• Remains solution oriented; is adaptable and flexible to changing business and store needs• Welcomes feedback and adapts behaviors as appropriate• Maintains a calm and professional demeanor at all times OPERATIONS: • Ensures all daily tasks are completed without negatively impacting service or Coach standards• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner• Maintains a clean and tidy selling floor at all times• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures• Replenishes inventory on sales floor as needed• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges. • Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. • Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations. Competencies required: • Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers.
Very bottom line oriented. Steadfastly pushes self and others for results. • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. • Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. • Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. • Perseverance: Pursues everything with energy, drive and a need to finish.
Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. • Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Additional Requirements Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use i Pad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.
). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc. parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, interaction, interactionual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Visit Coach at. Our Competencies for All Employees Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and " actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
These decisions are made without regard to age, interaction, interactionual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at. BASE PAY RANGE $15.00 TO $18.50 Hourly Click Here - U. S. Benefits Summary Req ID: 109392For more details: jobs-search. org/finance_braintree-c434621/sales-associate-ii-braintree_i1966279856
to look or be. LOFT's mission is to combine inspiring modern casual fashion, ingenious ease of dressing solutions and impactful community actions to fuel self-confidence and be an uplifting, trusted resource so that she can live out loud. We believe what you do is just as important as how you do it.
We're committed to fostering a community where all Associates lead with their strengths, feel connected to what we stand for, are accountable to growing our culture together, and are supported in their individual development. You're invited to discover the unparalleled opportunities that await you. Ready to apply? We currently have an opportunity for a Part Time Sales Associate - LOFT to join
our team located at our Store 1772-South Shore Plaza-ANN-Braintree, MA 02184. Position Overview: Position Overview: Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment.
Consistently achieves individual goals, which support store goals. Primary Responsibilities/Accountabilities: Embraces our values & sets an example through his/her behaviors Responsible for compliance with all ANN INC. practices and procedures Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads Revenue Generation: Consistently meets or exceeds
divisional, store, and individual financial and credit goals while contributing to the store's overall goals Client Experience: Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC.
service experience standards Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients Addresses client concerns, coming to resolution when possible, and involving management where appropriate Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws Operations: Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.
g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes. )Meets merchandise processing standards and maintains an organized and accessible work area Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets Maintains a safe work environment and reports any potential hazards to store management (e.
g. ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc. )Participates and assists in the preparation for the stores' inventory Reports to work as scheduled; records time worked accurately by using ANN INC. 's Time and Attendance system; remains flexible to the needs of the business Follows all ANN INC.
operational guidelines, processes, and procedures Reviews Bulletin Boards daily Technical Expertise: Demonstrates a desire and ability to be learner responsible and navigates the ANN puter learning systems Performs register transactions quickly and efficiently (e. g. sales, send sales, returns, exchanges, payments)Is proficient in using Distributed Order Maintenance (DOM's) and Style Finder to locate product for clients and processes transactions accurately Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold Operates and understand the functions of the PDTProduct/Brand Management: Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC.
current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions Participates in and attends Store Meetings Proactively uses associate education tools to build product and styling knowledge with his/her peers Embraces fashion, understands current market trends and is able to articulate them using ANN INC.
interpretations in every client interaction. Represents the brand by adhering to ANN INC. 's dress code guidelines Packages and wraps client purchases according to ANN INC. standards Position Requirements: Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.
's guidelines Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates Accuracy: Ability to handle cash and provide change without error Schedule: Remains flexible in scheduling that meets the needs of the business Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room Educational Requirements and Experience: Minimum Requirements: High School Diploma or GEDMinimum one year sales associate or relevant experience in the services industry with proven results Location: Store 1772-South Shore Plaza-ANN-Braintree, MA 02184 Position Type: Regular/Part time Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels.
It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to interaction (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, interactionual orientation, gender identity, or any other protected classification under applicable law.
We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
For more details: jobs-search. org/finance_braintree-c434621/part-time-sales-associate-loft-braintree_i1966277221
