appointments, coordinate and re-schedule patients and confirm appointments using computerized system. Screens calls, takes messages and directs to appropriate triage. Block schedules for surgeries, vacations, PTO, etc. Prepares the daily schedule of physicians' office, OR and on-call coverage.
Televox: check reports for cancellations daily and remove from schedule. Record details of inquiries, comments and complaints. Opens and closes switchboard according to established procedure. Follows all HIPAA regulations as instructed. Check New Patient list for duplicates. Communicate and coordinate with internal departments. Customer service email correspondence (must have proper grammar to compose
emails to clients. ) Perform administrative functions/tasks and other duties/projects as assigned. Qualifications High school diploma or equivalent Previous experience in high volume/ fast paced environment Previous call center experience preferred Proficient data entry and computer skills Strong customer service support skills Excellent interpersonal, teamwork and communication skills - verbal & written Good listening skills, good grammar and good reading comprehension Punctual, reliable, hardworking, well organized, professional and detail orientated Strong problem solving and critical thinking skills Proven ability to multi task Knowledge of administrative procedures Previous scheduling experience is a plus Bi-Lingual Spanish/English preferred Healthcare industry knowledge helpful Strong computer literacy skills
