Location: Southfield, MI
Company: People Driven Credit Union
" The Head Teller provides service to People Driven Credit Union members and is responsible for implementingexisting policies, procedures, and systems involving cashiering operations and teller functions. The Head Teller isresponsible for smooth flow of teller lines, adequate window coverage, and general training of Tellers/Member Service Representatives.
This position is also responsible for assisting Tellers/MSRs with questions, resolvingmore complex problems, and overseeing balancing. This position ensures that members are promptly andprofessionally served, serving as a teller as needed. Comply with the Credit Union's policies and procedures to assist the Credit Union in remaining
compliant with BSA/OFAC and other regulations. Essential Duties and Responsibilities (Other duties may be assigned) Ensures that all teller functions are correctly performed and are in accordance with established policiesand standards.
o Ensures that all security procedures are followed. o Coordinates teller operations by assisting in assigning work and distributing workflow. o Answers Team Member questions solves problems, and assists with complex transactions andsensitive member relations problems. Explains policies and procedures to members. Makesjudgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checksor drafts. o Investigates teller out of balance
conditions and institutes corrective procedures. Assists infinding balancing errors.
Ensures that each teller balances at the end of each day and that allmonies are secured in accordance with established procedures. o Performs teller paying and receiving functions as required. Receives share deposits and loanpayments. Prepares proper receipts. o Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable itemsfor use in the teller area. o Monitors, orders, dispenses, ships, and balances cash. o Ensures that Member Service functions are supported and assistance provided when necessary. Answers questions and solves problems for members by listening to problems, collecting data, securinganswers, and reporting results to the inquiring party.
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. Actively cross-sells Credit Union products and services. Assumes responsibility for establishing and maintaining effective communication and coordinationwith Department and area personnel and with management. o Coordinates Teller duties and responsibilities with related functions within and outside of the Department. o Keeps management informed of area activities and of any significant problems.
Providessuggestions for improved service. Attends meetings as required. Ensures that work areas and equipment are clean and well maintained. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. Follows all Credit Union policies and procedures ensuring compliance with BSA/OFAC and otherregulations. Meet Service Standard Expectations. Performance Measurements 1. Teller/Member Service functions are efficiently, accurately, and effectively performed inaccordance with established policies and standards.2. Tellers are appropriately directed, assisted, and supported.3.
Work areas and equipment are clean.4. Monies are balanced and any discrepancies are promptly resolved.5. Required reports and records are accurate, complete, and timely.6. Transaction levels, balancing, errors, etc. are in line with Credit Union standards.7. Security procedures are understood and adhered to by all staff.8. Good business relations exist with members. Members' problems or questions are courteouslyand promptly resolved, involving management as needed.9. Good working relationships and coordination exist with area personnel and with management.
Management is appropriately informed of area activities. Job Qualifications To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Education: High School graduate or equivalent. Experience: A minimum of two to three years of experience as a teller at a full-service financial institution. Skills and Abilities: Strong member/employee service orientation, with a passion for delivering superior service/results Good verbal, written, and interpersonal communication skills The employee in this position must be capable of effectively handling stress, multipleconcurrent tasks and constant interruptions.
Good organization and time management skills Tech-savvy with good working knowledge of word processing software, spreadsheet software, e-mail software, use of the Internet, and the ability to learn internal-use software. Excellent collaborative skills to work cross-functionally with various departments/branches andoperational areas Must have positive working relationships with others in the organization in order to achieve goals andobjectives Mental Demands: This position requires the team member to make decisions in a timely and efficient manner and anticipate allof the potential ramifications of the decisions made.
The team member must be able to deal with a variety of variables under only limited standardizationand have the ability to interpret various instructions, read and interpret documents or instruments, understand/follow complex written and oral instructions, make decisions, and resolve problems orunique circumstances, be able to express oneself clearly/concisely, perform mathematical functions, and handle multiple, concurrent tasks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee isfrequently required to sit and use hands to finger, handle, or feel.
The employee is occasionally required tostand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionallylift and/or move up to 15 pounds. The employee for this position may operate any or all of the following: telephone, cellular telephone, copy, and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position may also require travel by automobilebetween branches on occasion. Work Environment: The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job.
Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. The noise level in the work environment isusually moderate. Job Posted by Applicant Pro
environment? Are you looking for an opportunity to build a career in the banking industry? If so, apply today! Our Tellers enjoy a competitive wage. Plus we offer a competitive benefits package including great medical coverage options with a low premium or no employee premium, dental and vision insurance with no employee premium, HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer contributions and employer match, and opportunities to learn and grow with us.
We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid community involvement time. ABOUT VIBE CREDIT
UNION For over 80 years, Vibe Credit Union has been a part of our members' lives in a vastly changing world. We are here to improve our members' financial lives.
As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most. At Vibe Credit Union, you're part of both a family and a team. What we do each day isn't just a job it's a passion. We make a difference for each other, our members, and our community. We create and celebrate financial victories every single day. We believe that smiling and laughing should be part of your daily routine and we always celebrate employees' accomplishments. Teamwork and collaboration
are essential to our success. Come join our fun, hardworking team!
A DAY IN THE LIFE AS A TELLER As a Teller at Vibe Credit Union, you provide unsurpassed customer service while cheerfully greeting members and taking the time to really listen to their needs. You enjoy developing and nurturing relationships, and truly care about finding real solutions to their financial needs. You are usually the first point of contact for members who need help processing transactions or solving problems, as well as those who simply want to learn more about financial products. You stay busy as you efficiently process routine banking transactions such as deposits, withdrawals, checks, transfers, and loan payments.
Our members also appreciate your assistance with account validation, account inquiries, check reorders, investigating check clearings, and account reconciliation. Utilizing your product knowledge, you promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members. You are goal-oriented and always learning and improving. You feel great about using your customer service skills to make a positive impact in your community. QUALIFICATIONS FOR A TELLER High school diploma or equivalent Ability to efficiently operate a Windows-based PC and business equipment Ability to work a flexible schedule Willing to assist at other branch locations as needed Prior banking and cash-handling experience is a plus.
Do you have strong customer service and sales skills? Do you have great communication skills and a positive attitude? Can you multitask and work well under pressure? Do you present yourself professionally? If so, you may be perfect for this position at our credit union! ARE YOU READY TO JOIN OUR TEAM? If you are a customer service rockstar and feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you! Job Posted by Applicant Pro
environment? Are you looking for an opportunity to build a career in the banking industry? If so, apply today! Our Tellers enjoy a competitive wage. Plus we offer a competitive benefits package including great medical coverage options with a low premium or no employee premium, dental and vision insurance with no employee premium, HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer contributions and employer match, and opportunities to learn and grow with us.
We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid community involvement time. ABOUT VIBE CREDIT
UNION For over 80 years, Vibe Credit Union has been a part of our members' lives in a vastly changing world. We are here to improve our members' financial lives.
As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most. At Vibe Credit Union, you're part of both a family and a team. What we do each day isn't just a job it's a passion. We make a difference for each other, our members, and our community. We create and celebrate financial victories every single day. We believe that smiling and laughing should be part of your daily routine and we always celebrate employees' accomplishments. Teamwork and collaboration
are essential to our success. Come join our fun, hardworking team!
A DAY IN THE LIFE AS A TELLER As a Teller at Vibe Credit Union, you provide unsurpassed customer service while cheerfully greeting members and taking the time to really listen to their needs. You enjoy developing and nurturing relationships, and truly care about finding real solutions to their financial needs. You are usually the first point of contact for members who need help processing transactions or solving problems, as well as those who simply want to learn more about financial products. You stay busy as you efficiently process routine banking transactions such as deposits, withdrawals, checks, transfers, and loan payments.
Our members also appreciate your assistance with account validation, account inquiries, check reorders, investigating check clearings, and account reconciliation. Utilizing your product knowledge, you promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members. You are goal-oriented and always learning and improving. You feel great about using your customer service skills to make a positive impact in your community. QUALIFICATIONS FOR A TELLER High school diploma or equivalent Ability to efficiently operate a Windows-based PC and business equipment Ability to work a flexible schedule Willing to assist at other branch locations as needed Prior banking and cash-handling experience is a plus.
Do you have strong customer service and sales skills? Do you have great communication skills and a positive attitude? Can you multitask and work well under pressure? Do you present yourself professionally? If so, you may be perfect for this position at our credit union! ARE YOU READY TO JOIN OUR TEAM? If you are a customer service rockstar and feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you! Job Posted by Applicant Pro
Previous retail banking experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
problem solving. Creates extraordinary experiences for our customers in living the Bank Michigan values. Provides superior customer service, product & service explanations and recommendations, basic cash receipt and payment services in accordance with Bank procedures.
Previous retail banking Supervisory and Vault experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
, then this might be the opportunity that you've been looking for! This Teller position offers a competitive starting pay of $16.00/hr along with a robust benefits package. We offer health, dental, vision, life insurance, disability insurance, a 401(k) plan, vacation time, sick time, and more great banking perks!
If that sounds like the financial career in customer service that you've always dreamed of, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve
problems and are leaders in the industry when it comes to innovative products. As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers.
We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and reach their full potential. We believe that attractive compensation and benefit plans are important. We believe that being valued, accepted and respected is key. We are
committed to attracting and retaining the best talent in the markets we serve.
We are a great place to work and grow. So come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A TELLER AT MERC You cheerfully greet customers as they walk through our doors at our branch. You are the first point of contact for the majority of our customers and the first impression in the community we serve. Because of your friendly and service-oriented personality, building relationships with our customers comes naturally. You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, process checks, and loan payments.
You also have opportunities to utilize your product knowledge, recommend products and to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc. ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner.
You answer questions about our products and services to both existing and potential customers and are empowered to solve problems. As an ambitious learner and team member, you eagerly take on all customer service opportunities. Your service tasks include updating customer and account information, and providing needs-based solutions for customers. You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them! QUALIFICATIONS OF A TELLER AT MERC High school diploma or GED 1+ years of experience in customer service (preferably in a sales environment) Excellent problem solver Basic math and computer skills WORK SCHEDULE This banking position is scheduled Monday - Friday 8:30 am - 5:30 pm, and some Saturdays from 8:30 am - 12:30 pm.
Are you passionate about providing excellent customer service? Are you friendly and personable? Can you confidently complete tasks with uninvolved written or oral instructions? Do you have excellent communication skills? If you answered " yes, " then you might just be perfect for this position! ARE YOU READY TO JOIN OUR TEAM?
If you feel that you could be the next Teller at Merc, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
next level with a stable and respected financial institution? If so, please read on. This Personal Banker position earns a competitive salary based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!
If this sounds like the right opportunity for you, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities
are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products.
As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers. We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and
reach their full potential. We get that attractive compensation and benefit plans are important.
We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A PERSONAL BANKER. As a Personal Banker, you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. Each customer is unique and your job will be to ask questions and listen to be able to provide banking (and possibly lending) solutions that meet their unique needs.
You will receive a lot of training so you will know the products, services and how things work at Merc. This will help you to be the " go to" banker for your customer. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. You will work at a beautifully renovated branch office with a great team. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time.
You will wear multiple hats and be prepared to fill in where needed. You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities. You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!
QUALIFICATIONS FOR A PERSONAL BANKER Bachelor's degree OR 2 years of related experience OR an equivalent combination of education and experience Proven experience with needs-based selling and providing exceptional customer service Excellent problem solver Experience working in Retail Banking is preferred Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) Are you friendly, personable, and great at networking? Do you have integrity? Are you organized, able to prioritize? If so, you might just be perfect for this position!
WORK SCHEDULE On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
