Location: Fort Sam Houston, TX
Company: United States Army
system development, configuration, and deployment technician and Microsoft SCCM operating system image, application, and patch deployment specialist. Provide Regional NEC end user desktop environment customer support for difficult problems. Use and refine approved tools and techniques to remotely troubleshoot and resolve end user hardware and software problems.
Resolve problems that cannot be resolved remotely and cannot be resolved by lower grade personnel. Open, monitor status, and close trouble tickets and add pertinent information into the Remedy Trouble Ticket System to include all the steps leading to resolution. Serve as a journey-level desktop Information Technology (IT) Specialist
engaged in Regional NEC end user customer support. Focus on troubleshooting and resolving difficult hardware and software problems remotely (e. g. not resolved by lower graded personnel).
Serve as the Desktop Support Branch technician on image development for both unclassified and classified network computer systems Coordinate with Regional NEC cyber security personnel to have images scanned for secure technical implementation guidance, information assurance vulnerability backssment compliance and document findings and fix all finding if a solution is available. Maintain all required documentation as to version and software loaded on the image to include, but not limited to plans of action
and milestones and change control documentation. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
Three year trial/probationary period may be required. The incumbent must obtain and maintain at a Secret level access with favorable T5 investigation, IT Level I. Position is designated Critical Sensitive. Required to possess a valid vehicle operator license to support unit/activity customer servicesupport requirements. Position requires frequent handling and/or heavy lifting up to 50 pounds. Requires physical examination. Incumbent may be required to work outside normal duty hours to include overtime and on-call duty may be required on short notice to include nights, holidays and weekends in support of related mission requirements.
Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. See " Additional Information" section for additional requirements. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
See for an extensive list of document requirements for all employment authorities. Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U. S. C. in accordance with the procedures provided in Do D Instruction 1400.25, Volume 3005, " CES Employment and Placement" If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U. S. C. you must submit documents verifying your eligibility with your application package.
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is. To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.
Such experience is typically in or directly related to the work of the position to be filled. To qualify based on your experience, your resume must clearly describe the following quality experience: providing advanced technical support to end-users or other technicians; resolving complex computer hardware or software application problems; and makes recommendations and/or system modifications to preclude problem recurrence. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to backss their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately backss its root causes and potential solutions; seeking supervisory review where appropriate.
OR Education: Ph. D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the backssment questionnaire to determine your level of experience.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.
If selected, you may be required to provide supporting documentation. Required Documents WARNING : DO NOT INCLUDE CLASSIFIED INFORMATION IN YOUR APPLICATION PACKET! Application packages that contain Classified information WILL NOT receive consideration for this position. Should you submit a resume or any other document as part of your application package and it is confirmed that any of the information is Classified, in addition to being found ineligible for consideration for this position, your Security Office will be notified to determine if any further action is warranted.
The documents you are required to submit vary based on the authority you are using to apply (i. e. applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply:As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume: Your resume may be submitted in any format and must support the specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i. e. HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
For additional information see: 2. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U. S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. PDN-9ae9f2d6-113d-4257-b738-e44f89753a19
cabinetry. Our products are sold through a network of authorized dealers, including retail showrooms, builders, and kitchen cabinet professionals. Come grow with us! Job Overview The Receptionist will provide superb receptionist/customer service functions.
To be successful in this role, the ideal candidate will have previous receptionist/customer service. Combined with excellent communication skills, one must have proficient database skills. Ultimately, you will ensure customer needs are met and exceeds the expectations of our business objectives and contributes to our Company's success. Duties and Responsibilities Be a fitting representative and promoter of our brand and the products
we deliver while ensuring customer satisfaction goals are achieved positively and timely Answers phone lines and emails in a professional manner; provides support and information on products; transfers calls and forwards emails as necessary Welcome visitors by greeting cheerfully, making a positive and lasting impression; notifies staff of visitor arrival, maintains logbook, issues visitor badges, etc.
Supports continuity among work teams by documenting and communicating actions Addresses potential issues appropriately and efficiently; suggests prompt solutions to ensure customer issues are attended to and minimized ; if beyond the representative's knowledge, forwards to appropriate staff
Maintains a safe and clean reception area Complies with Company policies, rules, and regulations Performs other related duties as necessary or assigned Knowledge, Skills and Abilities Outstanding verbal and written communication, interpersonal and customer service skills Exceptional poise and presence on the phone Professional demeanor with a results-driven approach Detailed knowledge of products offered Computer literate and proficient using MS Office; familiarity with ERP/CRM software Service-oriented with solid business acumen and ability to resolve customer grievances Ability to work effectively and cooperatively in a team environment Regular and punctual attendance required Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates Degree preferred 2+ years of customer service experience (or similar) with ambition, integrity and work ethic Working Conditions Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc. ) part of the workday; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc. ) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting and/or outside sales.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit at a desk for prolonged periods and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Language Skills Ability to read and interpret documents such as sales goals, product instillation instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English/Spanish is a plus. Direct Reports / Supervisory Responsibilities None Job Posted by Applicant Pro
account past initial PO Resolve any client issues Arrange client visits on site and to them Procurement Support: Vendor management Research vendors when new materials are needed Handle ordering of small day to day items Database the vendors we use for what and easily recall their information to see what else they do Gather quotes for new materials and competitive pricing for indirect materials Finance Support: Ensure that PO's move to AR and are processed correctly Always have the client point of contact that handles all AP to ensure we are paid timely Client audits to ensure profitability Production Support: Work with department heads regarding completion of orders and accurate inventory counts
Process transactions for production completion Work Conditions: Must be willing to work 40 hours per week.
All work done primarily in an office environment.
Knowledge, Skills, and Abilities: Skill to use a personal computer and various software packages including Microsoft Word, Excel, Power Point, Outlook and Teams Skill to communicate clearly and effectively, orally and in writing. Skill to research and compile data found on the Internet. Ability to maintain a professional, courteous and helpful manner in dealing with others. Ability to work in a team oriented environment. Ability to follow oral and written instructions. Ability to establish priorities, work independently, organize
and proceed with objectives with minimal supervision. Ability to pay attention to detail.
Ability to establish and maintain an effective working relationship with other employees. Education/Experience: High School diploma or GED
demeanor of the client, vendor, or other third party. The Sales Representative is required to provide an excellent customer experience by being available, prompt, courteous, reliable, truthful, knowledgeable, accurate, and genuinely helpful. The customer experience should exceed their wildest expectations at every juncture and being simply satisfactory is simply unacceptable.
The Sales Representative is required to tell the truth at all times and uphold the values, integrity and reputation of the company in every way. The Sales Representative is expected to work collaboratively with the Operations team to ensure that orders are completed smoothly and exceed customer expectations. Desired
Skills and Experience: Experience in the Sales industry is preferred; we seldom consider candidates that have not worked in the industry before but apply because our training is superb.
Proven ability to manage thousands of leads and sell quickly and effectively. The personality type that will be best for this role is someone who is highly self-motivated, competitive, careful, strategic, and relentlessly organized! If you don t LOVE talking to people on the phone you will HATE this job. Strong written and verbal communications required. Competency with Email, Microsoft Office, and Internet research required. College degree preferred. Please call (225483xyz X) to setup an interview.
cabinetry. Our products are sold through a network of authorized dealers, including retail showrooms, builders, and kitchen cabinet professionals. Come grow with us! Job Overview The Receptionist will provide superb receptionist/customer service functions.
To be successful in this role, the ideal candidate will have previous receptionist/customer service. Combined with excellent communication skills, one must have proficient database skills. Ultimately, you will ensure customer needs are met and exceeds the expectations of our business objectives and contributes to our Company's success. Duties and Responsibilities Be a fitting representative and promoter of our brand and the products
we deliver while ensuring customer satisfaction goals are achieved positively and timely Answers phone lines and emails in a professional manner; provides support and information on products; transfers calls and forwards emails as necessary Welcome visitors by greeting cheerfully, making a positive and lasting impression; notifies staff of visitor arrival, maintains logbook, issues visitor badges, etc.
Supports continuity among work teams by documenting and communicating actions Addresses potential issues appropriately and efficiently; suggests prompt solutions to ensure customer issues are attended to and minimized ; if beyond the representative's knowledge, forwards to appropriate staff
Maintains a safe and clean reception area Complies with Company policies, rules, and regulations Performs other related duties as necessary or assigned Knowledge, Skills and Abilities Outstanding verbal and written communication, interpersonal and customer service skills Exceptional poise and presence on the phone Professional demeanor with a results-driven approach Detailed knowledge of products offered Computer literate and proficient using MS Office; familiarity with ERP/CRM software Service-oriented with solid business acumen and ability to resolve customer grievances Ability to work effectively and cooperatively in a team environment Regular and punctual attendance required Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates Degree preferred 2+ years of customer service experience (or similar) with ambition, integrity and work ethic Working Conditions Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc. ) part of the workday; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc. ) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting and/or outside sales.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit at a desk for prolonged periods and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Language Skills Ability to read and interpret documents such as sales goals, product instillation instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English/Spanish is a plus. Direct Reports / Supervisory Responsibilities None Job Posted by Applicant Pro
account past initial PO Resolve any client issues Arrange client visits on site and to them Procurement Support: Vendor management Research vendors when new materials are needed Handle ordering of small day to day items Database the vendors we use for what and easily recall their information to see what else they do Gather quotes for new materials and competitive pricing for indirect materials Finance Support: Ensure that PO's move to AR and are processed correctly Always have the client point of contact that handles all AP to ensure we are paid timely Client audits to ensure profitability Production Support: Work with department heads regarding completion of orders and accurate inventory counts
Process transactions for production completion Work Conditions: Must be willing to work 40 hours per week.
All work done primarily in an office environment.
Knowledge, Skills, and Abilities: Skill to use a personal computer and various software packages including Microsoft Word, Excel, Power Point, Outlook and Teams Skill to communicate clearly and effectively, orally and in writing. Skill to research and compile data found on the Internet. Ability to maintain a professional, courteous and helpful manner in dealing with others. Ability to work in a team oriented environment. Ability to follow oral and written instructions. Ability to establish priorities, work independently, organize
and proceed with objectives with minimal supervision. Ability to pay attention to detail.
Ability to establish and maintain an effective working relationship with other employees. Education/Experience: High School diploma or GED
demeanor of the client, vendor, or other third party. The Sales Representative is required to provide an excellent customer experience by being available, prompt, courteous, reliable, truthful, knowledgeable, accurate, and genuinely helpful. The customer experience should exceed their wildest expectations at every juncture and being simply satisfactory is simply unacceptable.
The Sales Representative is required to tell the truth at all times and uphold the values, integrity and reputation of the company in every way. The Sales Representative is expected to work collaboratively with the Operations team to ensure that orders are completed smoothly and exceed customer expectations. Desired
Skills and Experience: Experience in the Sales industry is preferred; we seldom consider candidates that have not worked in the industry before but apply because our training is superb.
Proven ability to manage thousands of leads and sell quickly and effectively. The personality type that will be best for this role is someone who is highly self-motivated, competitive, careful, strategic, and relentlessly organized! If you don t LOVE talking to people on the phone you will HATE this job. Strong written and verbal communications required. Competency with Email, Microsoft Office, and Internet research required. College degree preferred. Please call (225483xyz X) to setup an interview.
and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately 10,500 employees. For more information, please visit . Join the WINNING TEAM at IGT Global Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Monroe, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations
and will be part of our award-winning lottery services organization. IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements): Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits day one of being an IGT employee 12 paid holidays plus 2 floating holidays per year 3 weeks of paid vacation per year, prorated first year 401K with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Must live in Michigan
Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations.
Responds to dispatches and drives to customer locations within a specified " zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devic Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items. Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc. Qualifications High school degree or GED equivalent required. 1 or more years of experience in a customer service related position 1 or more years of experience in technical repairs Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.
g. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations. Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer. We provide equal opportunities without regard to interaction, race, color, religion, age, national origin or ancestry, disability, veteran status, interactionual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $19.00 - $21.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.
In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .
get to the point you are making a great wage? Call me and I'll explain how YOU can fund your training and HOW New Horizon will assist you with Job Placement. New Horizons program is designed to provide hands-on training that will give you the skillset required by National Vendors, such as Microsoft and Comp TIA.
Post 9/11 GI Bill Recipients can earn upto $2400/month while attending training. Jumpstart your career, don't wait. Seating is limited. Program runs Morning, Afternoon, & Evenings - due to demand. Want a New Career in as little as 5-month's - call me now. Kassandra (509)328-xyz X
