Call Center/Customer Service Representative Entry Level

and a relentless pursuit for improvement. It has single points of accountability for Work Management & Resource Planning, Execution Support, Business Operations & Process Improvement, PG&E Academy, and Enterprise Public Works. Operations Support is comprised of approximately 1,000 coworkers.

Position Summary Oversees groups that provide administrative and project support. Ensures support teams improve service levels for our external/internal client base. Works with Gas Operations leaders to understand their current and future support service’s needs. Ensures that Support Services related tools, processes and systems are continuously evolving and improving for maximum efficiency and effectiveness.

Works with Support Services Supervisors to oversee the day-to-day operations and management of support staff. This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate

hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is: California Minimum: $93,000 California Maximum: $139,000 Job Responsibilities May do some or all of the following: Creates, promotes and manages a safety-first work environment and culture. Supervises the day-to-day operations of the workgroup in alignment with organizational goals and objectives Organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.

Effectively leads team efforts to meet deadlines and implement solutions. Assures proper office staffing, coordinates training of new/relief staff, tracks apprentice programs and classification specific training. Works collaboratively with team members to identify, backss, and provide feedback to the organization to improve work processes, identify gaps, and ensure procedures are in compliance with company policies and standards. Assists in coordinating and implementing new tools, office procedures and/or work practices to improve productivity and efficiency. Develops strong working relationships with internal/external customers and business partners where operations, service, support or other inter-dependencies exists.

Prepares and distributes monthly and quarterly Department reports. Ensures proper preparation, distribution and security of confidential reports and documents. Monitors department budgets, expenses and variances for assigned location. Monitors and communicates overall performance through various metrics and indicators. May manage office equipment inventory. Collaborates with department peers to ensure work priorities are appropriately assigned and support functions being provided meet expectations and business needs Supervises a team of primarily nonexempt administrative/clerical employees.

Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management/coaching and rewards and recognition. Qualifications Minimum: High School or GED-General Educational Development-GED Diploma Administrative experience, or related, 5 years Desired: Bachelors Degree or equivalent experience Leadership experience, 2 years Administrative experience, 1 year