Customer Experience Specialist

portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, Io T devices and healthcare.

From headquarters in San Diego and offices around the world, p Semi’s team explores new ways to make electronics for the connected world smaller, thinner, faster and better. Job Summary The IT Help Desk Coordinator is an entry level Information Technology (IT) Support Desk position reporting to the IT Help Desk Supervisor and operating under the supervision of the Lead IT Support Technician. The

position acts as the first point of contact for end users requiring technical assistance from the IT department. The IT Help Desk Coordinator will respond to and assign requests for technical assistance made by phone, email and/or the IT Support ticket management system.

The IT Help Desk Coordinator also performs administrative duties such as ordering equipment, maintaining IT inventory, and asset management activities as directed by IT management. The IT Help Desk Coordinator may also perform basic technical tasks or resolve basic IT issues as required. The schedule for this position is Monday – Friday 8:30am-5:30pm with occasional overtime hours. Roles & Responsibilities This position

has responsibility for: Responding to and assigning requests for assistance made to the IT department Assisting internal customers with basic computer issues using documented procedures Communicating status to end users about support requests Maintaining and tracking issues in the IT Support tracking system Providing a positive, expedient response to end users experiencing technology issues Placing orders and maintaining inventory for IT equipment Other duties may be assigned Competency Requirements In order to perform the job successfully, an individual should demonstrate the following competencies: Accepting Direction - Accepts and follows directions from others; respects authority; complies with requests; does what they are asked to do Accepting Responsibility - Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad Following Policies and Procedures - Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures Testing and Troubleshooting - Consistently performs routine maintenance and inspections to ensure machines, processes, or tools are functioning as expected; thoroughly follows test and maintenance procedures to resolve operating malfunctions Working with Ambiguity - Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information Minimum Qualifications (Experience and Skills) Technical Skills: Competence with all aspects of computer use as an end user Ability to use office applications, such as Microsoft Word, Outlook, Excel, and web-based applications independently Ability to follow documentation to resolve basic technical issues Customer Service Skills: Excellent customer service skills with both internal and external customers Organizational Skills: Must be capable of keeping information and workspace well organized and accessible Ability to track orders, document delivery, and follow up with external vendors and departments is a must Ability to manage time well and stay accountable with assigned action items Dependability Skills: Demonstrate good attendance and remain punctual Abilities: Multi-task with various deadlines and work in a fast-paced environment Communicate effectively both verbally and nonverbally, work in a team environment, and have a sense of urgency Availability to occasionally work after hours or on weekends in support of company or IT projects Ability to lift up to 25 lbs Required Education and Experience: Minimum of 2 years of hands-on experience in a customer service role Experience using Microsoft operating systems Experience working with computer systems in a corporate environment Preferred Qualifications Formal IT related technical experience Knowledge of general IT Operations practices in a business environment Education Requirements High School Diploma Formal IT related technical training (preferred) Entry level IT certifications (preferred) Work Environment This job operates in a professional office environment.

This role routinely uses standard office equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. USD: 20.74 - 25.41 per hour p Semi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. p Semi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), interaction/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including “protected veterans” under applicable affirmative action laws), marital status, interactionual orientation, or any other basis protected by local, state or federal laws applicable to the Company.

p Semi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Note: The Peregrine Semiconductor name, Peregrine Semiconductor logo and Ultra CMOS are registered trademarks and the p Semi name, p Semi logo, Ha RP and Du NE are trademarks of p Semi Corporation in the U. S. and other countries. All other trademarks are the property of their respective companies. p Semi products are protected under one or more of the following U. S. Patents: http: //patents.

of Information Technology by assisting and maintaining in-house and remote computer systems, desktops, laptops, tablets, mobile devices and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required, as well as other duties as assigned. Duties and Responsibilities: Assist in setting up computers for new staff, assisting in on-boarding with basic user software, Office 365 suite, Teams, Zoom phones, Citrix-Cerner, remote management, and security

apps. Manage remote user's laptops using remote management tools. Deploy software remotely to desktops and laptops using remote deployment tools. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

Accurately document instances of hardware failure, repair, installation, and removal using in house ticketing system. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

Receive and respond to incoming calls, tickets, and/or e-mails regarding PC workstation, laptop, printer, and software/hardware problems. Other duties as assigned. Accountability: Reports to IT Director. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and walking. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. Must be able to lift up to 40 pounds at times. Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications: A+ Certification or equivalent IT certification Experience in working with domain joined computers and or Azure Active Directory joined computers. Security conscious, experience in security patching and securing computers.

Hands on knowledge & experience Excellent technical knowledge of network and PC hardware, including Microsoft Windows, Mac, i OS, Android and Linux platforms. Hands-on software/hardware troubleshooting experience. Equipment support experience with PC's and Mac's. Working technical knowledge of current network protocols, operating systems, and standards. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and guides for Dell, HP, Toshiba, Acer, Android, i OS and Mac.

Patch and install security updates on laptops, desktops. Ability to conduct research into PC issues and products as required. Ability to upgrade and repair laptops, desktops is a plus. Ability to multitask in a fast-moving environment. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Understanding of the organization's goals and objectives. Self-motivated and self-directed. Keen attention to detail. Analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a fast-paced environment.

Ability to work in a team-oriented, collaborative environment. Strong customer service orientation. Reliable and consistent attendance is required of the job.

with customers all while making sure our guests' needs are taken care of. At times you'll be responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone. The ideal candidate is dependable and reliable with excellent customer service skills, top-notch accuracy, and displays exceptional customer service to ensure the guests will return.

Additionally, the Cashier and Customer Service role will greet customers as they enter the location and answer any questions as needed as well as take orders and enter them into the POS terminal. Attention to detail is a must, since you will accept payments for items purchased and balance the cash register

at the beginning and end of the shift. Nice to haves: -High school diploma (or equivalent) -Excellent customer service skills -Excellent verbal communication skills -Ability to operate available equipment, such as cash registers, calculators, or scanners -Mathematical skills, as needed to make the change and give refunds -Knowledgeable about the products and services and customer-related policies at Jack in the Box For more details: jobs-search.

org/education_san-diego-c426442/jack-in-the-box-cashier-customer-service-urgently-hiring-san-diego_i1970178236