Location: Chicago, IL
Company: American Airlines
tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company.
With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe,
reliable operation while delivering an exceptional customer experience. Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. This job is a member of the Domestic Airports Team within the Customer Experience Division What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions
(and certainly non-essential job functions) that are not referenced.
Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being Be a safety advocate: Look for safety concerns and address them as needed Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) Ability to solve complex staffing issues with minimal oversight Strong communicator with all levels of the operation Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day Coordinate assignments for frontline team members to dynamically work flights at gates Utilizes GS Realtime and other programs (i.
e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports Being proactive and efficient with time management Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends, holidays and days-off All you'll need for success Minimum Qualifications- Education & Prior Job Experience High School diploma or GED Equivalency Preferred Qualifications- Education & Prior Job Experience Previous airport customer service experience 2 years experience leading others Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to monitor and backss performance of self, team members and the operation to make improvements or take corrective action.
Strong decision making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation Knowledge of Microsoft Office to include Word, Excel, Power Point, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?
Feel free to be yourself at American. Additional Locations: None Requisition ID: 70619
during absences.
This position will also assist in achieving the company in meeting its set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety. In addition this individual is expected to identify opportunities to reduce cost, improve efficiency, quality and maintain a team environment.
PRIMARY DUTIES This individual will primarily interact with internal customers, face-to-face and over the phone, and be involved in a variety of data entry and administrative areas required to support their assigned customer s and Account Manager team including, but not limited to the following: DATA ENTRY Orders- Ensure orders are entered on-time and with 98% accuracy
in accordance with current processes. Orders should be entered and available for Operations the same day as received, those received after 3:00 pm, may be processed the following day.
Review orders for accuracy, and maintenance as needed. Orders should have accurate prices, terms, customer address information, site, dates, item numbers, quantities, shipping method/instructions, etc. Warranty Credits Ensure credits are entered on-time and accurately in accordance with current processes. Properly research, obtain required authorization and support documents. Process warranty credits within 2 days of receipt. Review credits for accuracy, and maintenance as needed. Credits should have reason
code, accurate prices, customer information, dates, item numbers, quantities, etc.
REPORTS To Be Defined: Prepare and/or distribute daily, weekly and monthly reports. FILING Maintain customer service order and credit files. Prepare folders for daily filing. Purge order and credit files for historical and legal reference annually (at minimum). Maintain current year plus 1 in department and 5 years in retention, for a total of 7 years. RECEPTIONIST SUPPORT Provide back up to the receptionist during absences by managing their non-switchboard related responsibilities. INQUIRIES Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
service, COMMUNICATION & TEAMWORK Improve service through continually meeting and interacting with your customers and internal departments to maintain your knowledge of products, programs, customer s needs and exectations, new products, stock availability and the production plan. Actively participate on teams. Contributing skills and appropriate knowledge to drive to solutions and results. PROCESS, POLICY & STANDARDS MINIMUM REQUIREMENTS High school diploma or equivalency Minimum 3 years data entry experience Intermediate PC skills: Microsoft Word, Excel, Outlook, Windows, typing and 10-key data entry Good communication skills: written, telephone, speaking, reading and listening Individuals in the position must be results oriented, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with p.
Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.
The Way We Work At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances
individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.
Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged. Sonova Values At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to
listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.
In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions. We Care -- We care for our employees, customers and consumers, as well as our shareholders and society. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. Aurora, ILCustomer Support Specialist Purpose of role: The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of the company through customer contact via a variety of support mediums. The CSS is the backbone of the Customer Success infrastructure, creating a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency.
Our Offer to You: Improving the quality of life of millions of people suffering from hearing loss A challenging and motivating assignment as part of a dynamic team Modern mindset and processes, accommodating flexible working conditions Opportunities for further responsibilities and support for further training and development Sonova’s outstanding opportunities and career growth Main Tasks and Responsibilities: Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles Maintain a high inbound call answer rate.
(75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up (e. g. – Audiology inquiries, technical product support, etc. ) when applicable Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Day to Day responsibilities could include: Answer a large number of inbound calls on a daily basis (60+) Assist with billing questions, pricing and warranty inquiries Assist with order status and tracking inquires Assist with backorder management for sales territory Assist with web services Assist with case management for sales territory Assist with customer account and contact maintenance for sales territory Handle customer complaints with sense of urgency and see through to satisfactory resolution Work cross functionally to ensure an effortless customer experience Ability to consistently meet stated KPIs Complies with all local, state and federal laws and regulations Complies with all Company policies, processes and procedures All other duties as assigned Education and Skillset: High school diploma or equivalent, some college preferred Minimum 2 years’ B2B Customer Service OR minimum 3 years’ B2C Customer Service experience At least 2 years SAP experience Strong typing proficiency and computer skills Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, Power Point as well as web interface Effectively communicates via telephone Displays empathy Demonstrates steps of active listening Attention to detail with every customer interaction Ability to collaborate effective within a team setting Strong verbal communicator Technical aptitude to learn large product portfolio Salesforce experience a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
adjunct instructors hired varies from semester to semester, depending upon the needs of the department. Your application can remain " Under Review by Committee" for 18 months. You may check your status at any time by logging into jobs. harpercollege.
edu with your username and password. Job Description: The World Languages Department at Harper College invites applicants for the position of adjunct instructor of American Sign Language. The instructor will teach introductory American Sign Language 101 and 102 courses beginning in January 2024. The position requires the ability to quickly learn Harper’s virtual learning and course management system, Blackboard. The instructor will
teach on the college campus or virtually via live synchronous courses. Successful candidates teach in an interactive and engaging way. Applicants should indicate their availability to teach day or evening courses, on campus or virtual courses in the cover letter.
Education Requirements: A bachelor’s degree and/or appropriate credential in the field, ASLTA certification or ASLPI Level 4, or Certified Deaf Interpreter (CDI or DI). Experience Requirements: Preferred teaching experience at the high school or college level or the equivalent of at least one year’s full-time non-teaching work experience in the field. Required Documents: A CV and cover letter are required to complete the application
process. Official transcripts are required upon hire. Employment in contingent upon a Criminal Background Check Employment sponsorship is not available.
Applicable Benefits: We offer a competitive, semester by semester adjunct pay, with Harper tuition waivers, sick/personal business leave, and a comprehensive Adjunct Faculty Professional Development Program. For more details: jobs-search. org/customer-service_hoffman-estates-c429924/adjunct-faculty-credit-american-sign-language-hoffman-estates_i1970177197
