Location: Indianapolis, IN
Company: Total Shape
in a team-based environment to produce concrete and reliable outcomes. At a Fit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment. a Fit Staffing, Inc. is an equal opportunity employer.
Description of Duties: The Customer Care Specialist will be responsible for responding to, triaging and escalating end user inquiries received via our ticketing system. The candidate should be comfortable in learning new technologies and adapting to an ever-evolving software application. Excellent interpersonal and communication skills are crucial for this role. Responding to, triaging and escalating end user inquiries that are
predominantly handled through JIRA ticketing system, but some email and phone interaction required. Handle customer issues/questions and provide appropriate solutions and alternatives within established SLA metrics and follow up to ensure resolution.
Ensuring all customer tickets contain the minimal information necessary to appropriately investigate and triage issues/questions reported by end users. Looking up information in interfacing systems to assist in the determination of root cause. Actively contribute to ongoing process improvement. Daily collaboration between Tier 1, Tier 2 and Tier 3 teams regarding developing ticket trends and solutions. Keep up to date on existing customer
training (Knowledge Base articles) to create team awareness regarding documentation gaps.
Connect customers to appropriate Knowledge Base articles to resolve stated issue. Inform customers about new system features and functionalities. Develop and maintain trusted relationships with customer base. Availability during core business hours: Monday through Friday 9am to 4pm. Desired Skills and Experience: Self-starter; opportunities for advancement if desired. Atlassian JIRA experience preferred. Basic computer skills including Microsoft Office, Web Browsers, Screen Captures, and data entry. Good problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills.
An openness to learning new technologies. Willingness and ability to adapt and learn in a fast-moving environment. Ability to remain calm when tackling difficult customer issues. Willingness to multi-task and quickly shift focus when necessary. Dedication to customer satisfaction. Basic understanding of how CRM systems work (Preferred). Education: Associate degree or experience in a related field (Preferred) Please note, this full-time, salaried position is in Indianapolis, IN and we do not offer relocation assistance at this time.
You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary Your role in our mission Essential Job Functions Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel. Researches customer inquiries and responds to appropriate parties in a timely manner. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Processes and distributes incoming and outgoing mail
for multiple clients in accordance with established service level agreements. Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
Interfaces with team personnel, management, and customers in reference to customer service issues. Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management. Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. Basic Qualifications High school diploma or G.
E. D. Four or more years of customer service or other telephone experience Experience working with organizational functions and personnel Experience working with fax machines, computer software, and telephone technology Experience working with and skilled in the use of help desk software Other Qualifications Business and analytical problem solving skills Communication skills Ability to work independently Ability to follow oral and written directions Work Environment Office environment May require shift work What we're looking for What you should expect in this role Competency1 Competency2 Competency3 Competency4 Competency5 The pay range for this position is $33,500.00 - $35,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees. For more details: jobs-search. org/technology_indianapolis-c430611/associate-customer-support-indianapolis_i1970188322
service solutions to drive ongoing value. ATS Automation Global Services is seeking an ambitious Field Service Representative who enjoys traveling, new experiences, and learning opportunities. This role is incredibly important, providing value added services to our customers through the delivery of onsite/remote technical support.
Responsibilities Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure. • Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring
equipment up to running status. • Make programming changes online for retrofitting or upgrading equipment. • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Ensure alignment of customer objectives with on-site work plan. • Review/suggest additional tools or equipment to better operate or maintain customer equipment. • Make recommendations to repair/replace only items that require repair/replacement. • When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager. • Operate machinery to demonstrate equipment operation and analyze malfunctions. • Supervise operators and maintenance workers in testing,
tuning, and adjusting equipment to obtain optimum operating performance.
• Consult with engineering personnel to resolve uncommon problems in system operation and maintenance. • Troubleshoot & adjust mechanical/electrical/controls equipment. • Coordinate third party vendors and assist to resolve technical issues. • Complete detailed Service Report for the services provided on a daily/weekly basis • Resolve customer issues through follow-up communication. • This is a customer facing role where soft skills are just as important as your programming abilities. Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
• Travel to both domestic and international customer locations for long and short-term support. • Follow customer’s plant and safety regulations while at their facility. • Advise management on customer satisfaction and product performance; make suggestions for product improvements. • Must have experience with Robots (ABB, Fanuc, Epson) and Vision (SICK) systems. Qualifications A post-secondary diploma or degree specializing in Programming and Engineering. 5+ years of experience in a hands-on automation/controls environment. 5+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
Database/Robot/Vision experience is preferred. Well versed in pneumatic, electrical, and multiple controls systems. Aptitude to read drawings, reference manuals & assembly system instruction guides. Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics. Familiar with NEC & NFPA 79 & international electrical standards. Capable of setting up Servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.
Experience in working directly with internal and external customers to resolve problems. Proficient with Microsoft Word & Excel. Ability to read, speak, write, & understand English in a professional manner. Ability to work effectively in a fast-paced environment. Excellent interpersonal & communication skills. Ability and willingness to travel up to 85% Must have valid Passport. Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function.
Us Schust is part of the Scheuch Group and is a family-owned business with headquarters in Austria. We've been engineering innovative air and environmental technology for industrial applications for more than 50 years across the globe. Whether the solutions involve the extraction, dedusting, conveying, flue gas purification or plant manufacturing, Schust is a leading expert in a variety of industries offering its customers application-specific, high-quality solutions to their air and environmental technology issues.
Something About the Position The Field Service Technician (FST) will interact with customers, other FST, engineering, fabrication and installation team members. This position
combines both field and office tasks to insure new and existing customers receive the proper support needed to backss and maintain their Air Pollution Control (APC) systems as required by regulatory and production demands.
The FST will often be the first person of contact and will help identify improvement projects, expansion projects, and uphold continued relationships for our technical services offered. Here's a sampling of what you might encounter on an average day, but as with any other business, our needs evolve daily. Basic troubleshooting, installation, maintenance and repair on designated equipment and APC systems as required by process and design. Completing Preventative Maintenance
and field modifications required within the work order to be performed.
Identifying, ordering, and managing repair parts which required for the operation of the APC equipment. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal schedules, field notes to be utilized for reports and communication to the customer. Continuously update service records in a timely manner to ensure proper completion and follow up as required. Maintaining routine communication with customers to ensure resolution and proper follow-up, assuring we have completed and documented the tasks required. Maintaining tools and test equipment and ensuring they are properly calibrated and in good working condition.
Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales when called upon. Working as a member of the national team to provide efficient service delivery to all accounts within assigned area. Skills You Need to Bring With You From a technical perspective, our ideal candidate will bring the following skills & experience with them: Critical thinking and problem solving. Strong oral and written communications skills. Ability to communicate fluently with the customers and should possess good customer service skills.
Ability to interpret technical issues through the non-technical description provided by their customers. Ability to troubleshoot, test, repair and service Air Pollution Control Systems Project Management skills. Project Management training or supervision experience preferred. Logical skills and ability to prioritize tasks, such as urgency, and/or site safety conditions that require prompt attention. Familiarity with mobile test tools and application of applied math to confirm values of data taken. Familiarity with rules, regulations, best practices and performance standards in industrial construction and air emissions industry.
Ability to work independently, or as part of a team, to meet customer and contract requirements. Knowledge of Microsoft programs: word, excel, etc. Must be able to lift/carry up to 65 lbs. climb, and meet necessary physical capacity to work in a heavy industrial environment. Ability to travel. The assignments will vary from 1 to 5+ days and will require overnight stays and involve travel by driving or flying to the location. High school diploma or GED equivalent required. BS degree in Engineering or relevant trade licensing, certificates, industrial accreditations and work experience within the APC industry, preferred.
Something About our Team We're a collaborative group, getting things done together and enjoy working with each other. Fit is really important to us. We're a group of down to earth people who roll up our sleeves to get the job done; whoever comes to join us should have that same mindset, a sense of humor, a strong work ethic and a ton of self-motivation and energy. Your Care Package We offer a really competitive compensation package, great benefits and the opportunity to progress with us.
If you're interested in learning more, we'd like to hear from you. Hit the apply button, send along your resume for consideration. We're looking forward to hearing from you. Job Posted by Applicant Pro
