and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management. Handle guest mail and messages per established procedures.
Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per
established procedures. Keep lobby, back office and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls.
Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by
completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance.
Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs. Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing
and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes.
Ensure corporate dress code is adhered to on the Front End and Customer Service areas. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure each associate provides the highest level of fast, friendly, and efficient customer service, at all times. Ensure each associate asks each customer for an Advant Edge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure
each associate is aware of shrinkrelated items and how to control. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service.
Responsible for providing a safe environment for associates and customers at all times. Ensure that all Front End, Customer Service, Restrooms, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling of these areas. Also ensure that these areas are maintained in accordance with corporate and state sanitation regulations
at all times. Ensure policy and procedures are followed in regards to systems (i.
e. FDS, XCPS). Ensure that all Front End associates are following company dress code. Ensure that all cash and other asset controls and procedures are followed. Ensure that each Front End associate is properly trained and maintains proper training evaluation. Buddy training summary, CBT scores, evaluations, coaching and counseling. Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through. Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses.
Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income. Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms. Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards. Ensure that associates adhere to Front End and Office mission statements at all times. Ensure that all company programs are implemented and communicated to all Front End associates.
Acts as the first level of support to the Customer Service area for problem determination. Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store. Perform other related duties as assigned by management and adhere to all company policies and procedures MINIMUM QUALIFICATIONS Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews.
Strong communication skills. Basic Literacy Basic Computer Skills. EDUCATION AND EXPERIENCE NA PHYSICAL REQUIREMENTS Exposure to Hot Environment Occasional 1-3 Hours Exposure to Cold Environment Occasional 1-3 Hours Standing Constant 5-8 Hours Sitting Occasional 1-3 Hours Walking Constant 5-8 Hours Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours Bending Constant 5-8 Hours Twisting Constant 5-8 Hours Pivoting Constant 5-8 Hours Squatting/Kneeling Constant 5-8 Hours Pushing/Pulling Occasional 1-3 Hours up to 75lbs Lifting Occasional 1-3 Hours up to 50lbs Lifting Frequent 3-5 Hours up to 25lbs OTHER PHYSICAL REQUIREMENTS Store environment.
Constant standing. Frequent walking, bending, reaching and climbing. Repetitive use of left or right hand, wrist, arm and shoulder. EQUIPMENT USED Mainframe Registers Banking equipment Price Chopper/ Market 32 and the Golub Corporation does not discriminate against individuals on the basis of race, color, national origin, religion, interaction, affection or interactionual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift. We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.
