provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision. POSITION SUMMARY Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects
and functions. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department.
Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with shop, reimbursement, and nursing departments as coordinator for nursing referrals. Works with prescribers to fax, track, and obtain nursing orders. Delivers straightforward administrative and/or other basic business services in Customer Service. Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries
from patients, field staff, and other departments for information and assistance.
Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Enhance organization reputation by accepting ownership for responding to new and different requests. Escalate issues as necessary. ESSENTIAL FUNCTIONS Use of shop and scheduling programs for documentation and nurse scheduling of home infusion visits.
Proactively communicate to field staff, nursemanagement, and patients. Investigate/research issues and provide resolution. Take initiative for problem solving with ability to multitask effectively and use critical thinking. Correct and timely entry of data in appropriate systems. A pro-active work ethic with ability to be managed/trained virtually Proficiency and use of Excel and Outlook QUALIFICATIONS High School education or GED. 3+ years of relevant Customer Service experience. Microsoft Office Suite. Extremely detailed oriented. Excellent written and oral communication skills.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure.
That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates shop, care and benefit solutions to improve health and increase vitality.
We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, interaction, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, interactionual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: xyz X@ for support. Do not email xyz X@ for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Health program requirements. This position investigates complaints from plan members, advocates, and providers involving the administration and payment of the Medicaid managed care benefit and obtains the information necessary for a thorough investigation.
This position is also assigned select processing duties, and additional administrative work. The CSR works in the State Department of Health office. This is a full time, hybrid remote position. The training for this position will be on-site at our Albany, New York office. What you will receive: Starting pay: $18.75/hr Competitive healthcare benefits (medical, dental & vision) 401(k) retirement savings Paid time off (PTO) Holiday
pay Great work/life balance Education and Experience Requirements Primary Responsibilities: Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
Maintain updated knowledge of managed care as it relates to client supported programs. Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII. Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management. Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for
this position. Performs other duties as assigned by management Minimum Requirements: High School diploma or equivalent with 1-3 years of experience.
Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas. May respond to email inquiries. Customer service is the primary function. Calls are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or troubleshooting. May handle escalated or unresolved calls from less experienced representatives.
Works on assignments that are moderately difficult, requiring judgement in resolving issues. Understands implications of work and makes recommendations for solutions. #NYMC #NYMCCSR #Albany NY #Albany Jobs #Albany CSR #Customer Service Specialist #Customer Support #Client Relations #Customer Care #Client Assistance #Help Desk Associate #Customer Experience #Customer Satisfaction #Customer Engagement #Client Services #Support Team #Customer Relations #Client Support #Customer Service Agent #Customer Support Rep #Client Interaction #Customer Assistance #Service Representative #Client Communication Specialist #Customer Resolution #Customer Service Expert #Support Agent #Client Engagement #Client Care #Support Specialist #Client Satisfaction #Customer Service Associate #Support Professional #Client Feedback Specialist #Support Advocate #Client Assistance #Customer Service Skills #Support Expert #Customer Service Assessor #Client Relations Professional #CCR #CSR #Customer Care Agent #Phone Operations Representative #Customer Support Specialist #Client Service Representative #Customer Care Associate #Customer Service Associate #Customer Experience Representative MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation. Posted Max USD $18.75/Hr. Posted Min USD $18.75/Hr.
to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality.
Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. Our portfolio of more than 150 renowned brands span various categories, from
frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the Essilor Luxottica collective to achieve their targets.
They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of. GENERAL FUNCTION The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support,
offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES Answers incoming calls and processes orders. Resolves customer complaints, troubleshoots issues to determine best path for resolution. Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Luxottica’s Customer Service standards. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. Takes inbound phone calls for up-to 90% of assigned shift. Performs all other duties as assigned. BASIC QUALIFICATIONS High school diploma 1+ year(s) of experience working in customer service, hospitality or call center environment Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice Strong verbal and written communication skills Demonstrated listening and comprehension skills A clear team player with strong interpersonal skills Ability to maintain composure when dealing with difficult customer situations Excellent time management skills – must be able to prioritize tasks efficiently Strong PC skills including MS Office; Word and Excel Ability to navigate information systems and internet PREFERRED QUALIFICATIONS Higher education degree Previous experience using SAP Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language Bilingual Spanish or French Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
product recalls and improved manufacturing processes. Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.
Job Responsibilities: Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base. Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures. Determining customer needs and offering recommendations.
Contributing to business growth and sustainment through technical involvement, influence, and teamwork. New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
Determining and recommending which products or services best fit the customers’ needs. Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management. Achieving and maintaining
a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities. The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility. Job Requirements: BA of Mechanical or Electrical Engineering degree preferred. 3-5 years Mission-critical field service-related experience a plus. Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation Possess interpersonal and customer relationship management skills.
Willing and able to share knowledge and conduct training to diverse audiences of varying size. Able to work independently and with minimal supervision. Effective time management skills; able to prioritize multiple activities and commitments. The right candidate will be aligned to our values and culture: Collaborative entrepreneurial spirit Winning through customers High ethical standards, openness and trust Expectations for results Respect and value people If you believe you match our values and have the experience we’re looking for, apply!
We can’t wait to hear from you! Work Arrangement : Remote Salary Range : 68,000 - 73,000 We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.
Please contact xyz X@markem- for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
skills that candidates must have? Experience in Fieldwork and customer service What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours? ) Wednesday through Sunday 9am to 5pm, OT yes, Will there be OC (on call) or differentials?
Yes How many overall years of experience should this person have? 2 years Do they need any specific certifications or education? No How many miles per day will the contractor be driving? up to 100 per day This role will utilize Clearvision. If your candidate is selected for hire, they will receive proper training within the tool, but please ensure their hours in Clear Vision Dexian is a leading provider of staffing, IT, and workforce
solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.
S. Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit / to learn more. Dexian is an Equal Opportunity Employer that recruits and hires
qualified candidates without regard to race, religion, interaction, interactionual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U. S. Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit / to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, interaction, interactionual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
large amount of inbound and outbound calls. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Qualifications: High School Diploma or equivalent required Minimum of one (1) year customer service experience required Demonstrated typing skills for CRT input required Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress Bi-lingual, Spanish preferred Equal Employment Opportunity/Affirmative Action: The Institute for Family Health is an Equal Employment Opportunity
Employer.
This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements.
Nothing outlined in this job summary is to be construed as an express or implied contract of employment. Please visit www. Institute. org for more information. PDN-9ae3d1a8-7ccb-42ef-8f76-424e4db8fe4f
