passes in accordance with procedures while maintaining professionalism and service excellence. Carefully monitors and processes commercial passes, including the collection and documentation of fees as required by TLA policy. Performs both vehicle and foot patrols of Landings property to encourage safe enjoyment of the island while acting as a deterrent and safeguard against illegal activity such as theft, loitering, trespassing and vandalism.
Conducts nightly premise checks to ensure security of TLA facilities. Provides premise checks of private residential properties as assigned. Monitors cameras, displays and alarm reports, dispatching patrols as appropriate. Responds to calls, requests
and complaints from Landings' residents, conducting preliminary investigations, alleviating the problem to the degree possible and preparing complete and accurate incident reports.
Calls may involve resident disputes, pet complaints, removal of wildlife, suspicious characters, reckless driving, etc. Responds to traffic accidents and other emergency calls, providing first aid, lift assists and/or personal escort of emergency response teams as required. Provides crowd and traffic control during emergencies and special events using communication devices, signs and/or hand and arm signals. Assists other emergency and law enforcement agencies as required. Encourages compliance with all TLA
rules, regulations and covenants through education and one-on-one resident/visitor interaction.
Issues citations and involves other government agencies to enforce compliance when necessary. Performs public service duties for all Landings property owners and guests, providing direction, information, and assistance in a manner that exceeds customer expectations
