DMV. Prepare stock cards for new and used vehicles. Receive and process paperwork from the F&I department. Prepare payoff checks for new vehicles and trade-ins. Post vehicle sales and purchases. Input inventory control information. Report new car sales to the manufacturer.
Order new vehicles on computer. Register extended service policy contracts. Prepare trade-in vehicle jackets. Ensure that name and address filed are updated on an ongoing basis. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as sales agreements, tax and title documents, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, employees and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions,
percentages. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, & Registration: Current, valid, driver’s license and satisfactory Motor Vehicle Report (MVR) are required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and use a computer. The employee frequently is required to talk, hear and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to a computer monitor. The noise level in the work environment is usually quiet. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date
you’ll be able to get out from behind the desk and play an active role in the service lane. Glendale Nissan will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
We offer top Pay for top Performance; Business is back in a big way and the Nissan Brand is on the biggest upswing in its history. Come join a team of professionals that strive on results and success. Excellent Benefits: Health, Dental, Optical, 401K, 5 Day work week! Your Daily Duties Set, confirm, and prepare for appointments with customers so they can have a great service experience Meet or
exceed targeted sales goals & the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians and parts associates to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior
product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty Job requirements: High school or College diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication, consultative, interpersonal, and organizational skills The willingness to follow up with customers Experience and desire to work with technology Valid in-state driver’s license and an acceptable, safe driving record Why should I come work for Glendale Nissan?
You want to work for an organization that has strong moral values and treats all of its associates with respect.
Contact the General Manager Direct at xyz X@ Glendale Nissan is an equal opportunity employer and a drug-free workplace.
to deliver excellent customer service via phone and email Ensure timely and accurate transaction processing Ability to prioritize Contact banks to obtain lien releases Prepare paperwork for submission to DMVMaintain DMV and payoff schedules Performs other duties as assigned Process all new & used vehicle for registration Verify all funds have been collected and the correct lienholder paid off before processing title Check for accuracy in the application to ensure all information is complete Complies & maintain a complete list of outstanding title work Stay up to date on title regulations Qualifications: Must have automotive DMV/Title Clerk experience 3+ years preferred Must have good organization
skills Must have good follow up skillinteractioncellent communication skills, customer service and the ability to maintain composure under stress Knowledge of Dealer Track and DMV Desk a Plus This job description in no way implies that the duties listed here are the only ones the employee may be required to perform.
The employee is expected to perform other tasks, duties, and training as dictated by their supervisors. Employee Benefits: Comprehensive insurance plans 401(k) Paid vacation days, sick days, and holidays
abilities are a benefit in our diverse community. Hours include nights and weekends. Some of the daily tasks you will be asked to complete: Become an Expert on the Acura product, Present features and benefits to clients, Take demonstration drives with clients, Assist in locating vehicles, Deliver and ensure each customer has every question answered.
Some administrative work to assist Managers with phone calls, email, mail, Computer skills a plus. Wages: $15.50/hour The Product Knowledge Specialist Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $16.00. We offer: Competitive Pay/Commission Opportunity
for Advancement, Training, Medical Benefits, Holiday and Vacation Benefits, Employee Discounts, And a Great Work Environment! Our company is an equal opportunity employer in a drug-free environment.
Call us, email us or visit the dealership to complete an employment application.
Primary Responsibility Perform Battery Test (advise customer its part of the free multi-point inspection that comes with the service). Perform Alignment Quick Check (advise customer its part of the free multi-point inspection that comes with the service).
Organize parking spaces in Service parking area to keep Service drive clear and constant flow. Assist with delivery of vehicles for Advisors. Assist with resolving upset customers concerns during vehicle delivery (advise advisor of customer concern). Assist with washing service vehicles. Assist with answering service calls (taking messages for advisors, price quotes and appointments). Assist with Cashier duties and Cashier protocol.
Assist with retention campaigns and reports. Follow up with guest for CSE and resolve guest concerns. Assist with Shop and overall dealership housekeeping. Keep guest and dealership property secured. Facilitate guest transportation shuttle, Uber/Lyft.
Maintain CSI rating as established by Management. Maintain a dealership-prescribed standard for “hours per customer repair order written” and “effective labor rate”. Ensure all documents, such as repair orders and invoices, are accounted for. Accomplish the forecast established by the Service Manager.
Greet customers in a timely, friendly manner. Obtain customer and vehicle data. Schedule appointments using the appropriate systems. Obtain customer’s signature on repair order; provide customer with a copy. Communicate with customers to determine the nature of the mechanical problem(s). Advise customers of the importance of maintaining their vehicles in accordance with the manufacturer’s
recommended maintenance schedule. If additional service work is needed, explain details to the customer, including additional cost and time considerations. Secure appropriate approval and authorization numbers from the service contract company prior to repairs.
Document the exact repair instructions on the repair order and initiate vehicle inspection. Provide accurate estimates for labor and parts to customers. Detail on the repair order if special arrangements are to be made for pick up/delivery. Transfer this information to the invoice. Follow up with customers on unsold repairs. Follow up progress of each repair order. Contact customers regarding any changes in the estimate or completion
time. Record changes on repair order. Handle telephone inquiries regarding work-in-progress and appointments.
Compare final invoice with original repair order. Review for completion and accuracy. Accept cash and credit payments. Keep cash register accurate. Deliver vehicle to customer and answer any questions. Keep Quick Pricing Guide, Multi-Point Inspection, Maintenance Menus and other service department forms up-to-date. Complete training as directed by supervisor. Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned. Knowledge, Skills and Abilities Required: Educational: High school diploma or the equivalent.
Experience: One year vehicle repair or related industry experience. General knowledge of vehicle mechanical operations. Special Skills (i. e. licenses, certifications, etc. ): Superior communication and customer service skills. Ability to read and comprehend instructions and information. Ability to use personal computer applications including word processing and spreadsheet software. Current valid driver’s license. Physical Demands and Working Conditions: The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 20 pounds of material.
Frequently works near moving mechanical parts. Exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date
Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling infrequently Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management,
production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions
from supervisors. Understand and follow work rules and procedures.
Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Analize process regularly to assure efficient and high quality work. increase service technician productivity levels. Provide excellent customer service for all customers whether external and internal If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
Manage the service department so that it provides appropriate levels of profit. Provide cost estimates for body damage and internal repairs. Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders. Require employees to keep the department clean, organized and efficient. Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Keep to expense and revenue goals as budgeted. Increase the volume of service work through effective management of technicians and processes.
Create promotional campaigns in cooperation with the sales and parts departments. Establish and maintain service follow-up programs. Keep performance efficiency reports for service personnel and make them available as required to the General Manager. Stay up to date with service department concerns through attendance at applicable training sessions. Create monthly and annual goals for the service department in cooperation with the general manager.
consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability or veteran status. Consistent with the provisions of the Americans With Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.
approval of invoices prior to payment. Pay miscellaneous invoices. Print checks for payment. Attach checks to invoices and forward to Controller for approval. Post receivable checks to accounts. Reconcile multiple accounts. Maintain various Excel worksheets.
Process daily bank deposits. Make journal entries appropriate to daily sales. Maintain change in petty cash box (stock with adequate change). Complete all training as directed by supervisor. Follow policies and procedures as set forth in Employee Handbook. Any other duties as assigned. Knowledge, Skills and Abilities Required: Education: High school diploma or the equivalent and some accounting/finance college courses. Experience:
At least one year of general office and accounting/finance experience. Special Skills: Ability to read and comprehend instructions and information quickly. General math skills.
Ability to use personal computer applications including word processing and spreadsheet applications. Physical Demands and Working Conditions: Frequently works on a computer or other “close vision” tasks. Finger and hand dexterity required to operate a cash register and handle cash. Occasionally requires the ability to lift 20 pounds of material. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO
PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date
sales, or able to efficiently learn product information. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping infrequently Kneeling and/or Squatting infrequently Lifting 25 lbs to 50 lbsinfrequently Reaching and/or lifting overhead infrequently Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands infrequently Pushing and Pulling infrequently Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking
questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow
work rules and procedures. Participate in performance management.
Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Perform all rate quotations. Present paperwork to and acquire approval from finance sources on all finance deals. Keep current files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Maintain monthly penetration reports on finance penetration. Determine a preferred percent of penetration and income, both monthly and annually, by devising finance forecasting in accord with sales department.
Devise methods and establish procedures to enable proper and timely completion of all sales related paperwork. Scrutinize all paperwork for any errors and to ensure accuracy of title, taxes, line information. Maintain budget and internal controls along with a dependable system of accounting. Set and achieve monthly sales objectives and goals. Provide reports, as requested. Maintain and expand skills and knowledge base through the pursuit of an ongoing program of formal and informal education in the area of expertise with a goal to preserve, enhance, and expand service.
Belong to, or join, any appropriate associations. Provide a strong selection of available finance and insurance products by assertively recruiting and maintaining this healthy market base. Actively use sales techniques. Use effective problem solving skills to regularly review departmental activities Create and maintain positive working relationship with multiple finance sources, factory, and others. Yield satisfactory levels of profits and revenue for the dealership by selling insurance, finance, and extended service programs to all customers with both new and used automobiles.
Actively cross-sell accessories, parts, and ready to ride products to customers. Provide clear and direct supervision of the business office operational activities related to providing insurance, finance, and extended service programs. Working in co-operation with the sales team, be available to give additional assistance to a sales person in the Automobile Sales Department as needed. Actively support overall company procedures and policies and uphold the dealer’s philosophy. Interact effectively and actively in cross-funtioning with all departments, with particular emphasis on the Service Manager and Sales Department.
Be a liaison to all departments in issues regarding Finance and Insurance. Encourage all staff to provide quality Customer Service to all customers by actively modeling an exemplary degree of Customer Service. Handle all customer complaints courteously and efficiently, exhibitjng a positive attitude, empathy, and our dedication to making the experience positive for our customers. Utilize the delivery of any new or used automobile to create an event that will facilitate customer loyalty to the dealership. Uphold a quality evaluation and enhancement program to assure extraordinary quality service to all customers.
Establish and utilize a selling protocol that strongly emphasizes features and benefits so that all customers experience reliable interactions with the dealership. Use personal follow-up, mailing lists, and tickler files to consistantly contact customers and promote additional sales and facilitate customer satisfaction. Exemplify commitment to the dealership’s philosophy of excellent service for all customers, providing an example to other dealership employees.
This is a great opportunity for someone who wants to get their foot in the door with sales, marketing, and customer service. We promote from within and are looking for valuable members to join our team! The right candidate must have a passion for people, good verbal communication skills and high integrity.
Sales experience is preferred but not required. Training will be provided to qualified candidates. Qualifications: Excellent phone skills Proficient in Microsoft Excel and Word Excellent written and verbal communication skills. Ability to radiate positively from within and extend the same attitude to our clients. Team player in a diverse work environment Must have a minimum of 45 WPM
typing speed. High integrity Great follow up skills Multi-lingual a plus Ability to work all shifts including evenings, weekends, and holidays. Able to retain and put in practice large volumes of information.
Basic duties: Document client’s information into the computer Accept in-bound and make out-bound calls. Schedule and confirm qualified appointments. Book appointments Other duties as assigned. Compensation: Hourly + Per deal bonus + Monthly commission Job Types: Full-time, Part-time Pay: $18.00 - $25.00 per hour Benefits: 401(k) Dental Insurance Health Insurance Free Life Insurance Paid Time Off Schedule: Day shift Evening shift Monday to Friday Weekend/ Holiday availability Supplemental
pay types: Bonus Commission COVID-19 considerations: Yes.
Ability to commute: Glendale, CA 91204: Reliably commute and reliable transportation a must. Experience: Sales Lead Generators & Telemarketers: 1 year (Preferred) Customer service: 3 years (Preferred) Work Location: One location Hiring Insights On-going need to fill this role Urgently hiring
