Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal
performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s
non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.
Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
dealership and factory standards. Performs Express maintenance, MPI inspections, and other related services. Drains oil from crankcase and refills with required amount of oil. Replaces oil and air filters. Inspects vehicle fluid levels, replaces or replenishes as necessary.
Checks tire pressure and adds air if needed. Lubricates moving parts with specified lubricants. Communicates with parts department to obtain needed parts. Reports machinery defects or malfunctions to supervisor. Documents all work performed on the repair order. Participates in manufacturer-sponsored training programs as assigned by service manager. Keeps abreast of manufacturer technical bulletins related to immediate
job. Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
Keeps shop area neat and clean, mandatory cleaning and mopping of stall at end of each shift. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Operates all tools and equipment in a safe manner. Immediately report to management any situation or condition that jeopardizes
the safety, welfare, or integrity of the dealership, its employees, or customers.
Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, safeguarding of customer information, etc. Please refer to the Employee Handbook for further detail. Complete all required HR training modules in KPA Complete all required certification courses respective to position. Maintain a valid driver’s license and immediately inform management of any changes in its status. Maintain a professional appearance, along with a high level of personal grooming, hygiene, and uniform appearance. See Employee Handbook for more detail. MARGINAL DUTIES In down time, assist others in the service department or perform other duties as directed by management.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
and handling monetary transactions as needed. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain a clean and professional appearance. Ensure all required work cards are kept in good standing at all times.
Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through team member’s actions. Work as a team with all Big Chicken's staff to maintain an effective atmosphere and an efficient food and beverage service. Work with others to keep all areas cleaned and stocked to Big Chicken's standards at all times. Ability to sell alcohol
and food items. Able to use a computer to ring orders on a check. Able to accept different types of payment and make change. Ability to clear and reset tables.
Be attentive! Offer assistance before the guest has to ask for it. Count drinks guests are served. Verify guest’s ID in accordance with Company standards. Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, do not hesitate to ask for management intervention if necessary. Report to all scheduled shifts no later than the scheduled start time. Perform other duties as directed. Competencies Customer Focus Communication Proficiency Ethical Conduct Initiative Thoroughness
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a Restaurant environment and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Walk and stand during entire shift. Continuously reach, bend, lift, carry, stoop and wipe. Remain stationary for long periods of time. Frequently wash hands. Be able to lift up to 25 lbs.
Be able to manipulate fingers, hands and arms to cut, measure, pour, serve, carry and wipe. Be able to hear and talk. Position Type/Expected Hours of Work This position regularly requires long hours and frequent weekend work. Preferred Education and Experience Prior experience working in a Restaurant setting. Additional Eligibility Qualifications Must be 16 or older. Must maintain an applicable state health and/or alcohol compliance card. Must be vaccinated against Covid-19. Work Authorization/Security Clearance Must be eligible to work in the United States. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
