Location: Palmdale, CA
Company: Boys And Girls Clubs Of The Antelope Valley
is responsible for providing support with planning, implementing, supervising and evaluating all teen programs and activities provided as part of the five core program areas: Character & Leadership, Education & Career Development, Health & Life Skills, The Arts, Sports, Fitness, & Recreation.
This position also is responsible for assisting in the process of training peer staff, evaluating volunteers and mentors as well as collaborating with local schools to support membership recruitment. This position is responsible for the activities, supervision and success of the Boys and Girls Club of Antelope Valley Teen Center. Applicants for this position may be offered a starting position of
general Program Support in order to train and determine qualifications. KEY ROLES (Essential Job Responsibilities): Supports the Teen Director to accomplish program goals related to AVBGC sites that serve middle school and high school teen members (this may incorporate younger members as well).
Ensure programs, services and activities that prepare youth for success, promoting safety of members and quality in programs at all times. Provide guidance and role modeling to members. Educate, promote, develop self-esteem, and provide positive alternatives. Ensure quality improvement by monitoring and evaluating program achievement against target goals, recommending modifications that respond
to member needs and interests. Establish and maintain outcome-based programs.
Participate in teen staff meetings to provide input and updates on teen center progress. Ensure a healthy, safe, clean, organized, environment, supervising members in program area at all times. Maintain facilities and ensure a productive work environment, maintaining an inventory of all program equipment and supplies in good order. Increase visibility of Club programs via posting of schedule, regular announcements of upcoming events. Assist with scheduling school day visits at area middle schools and high school as necessary to generate interest in planned Club activities. Plan, develop, implement and evaluate programs, services, and activities using Club process.
Assist with the planning and implementation of “Teen Night” special events once a month, as well as any additional educational trips or incentive opportunities once given approval. Assist in the development of weekly program schedules and curriculum. Submit all teen program plans and special event plans to the Teen Director for approval. Work with administrative staff to ensure fulfillment of grant requirements. Recruit, train and manage assigned volunteers and staff; provide ongoing feedback; and identify and support development opportunities.
Provide proper record keeping and reporting including activities and events conducted, breakdown of daily participation figures, notable achievements and any problems/issues. Represents the organization and interprets its objectives, standards and programs. Planning, organizing and implementing a range of program services and activities for teen members. Initiating new programs with the approval of Teen Director. Coordinating, promoting and stimulating participation in the teen programs at the Club. Maintain expectations for National Programs such as; Keystone Club, Youth of the Year, Smart Moves, Money Matters, College Bound, etc.
Other duties as assigned by Teen Director/Director of Operations. PROFESSIONAL STANDARDS: 1. Leadership Develop commitment from members to ensure active participation in Programs and Activities. Empower members to be leaders through positive role modeling. Facilitate Grant Required Activities and National Program activities in the following areas: Character & Leadership, Education & Career Development, Health & Life Skills, The Arts, and Sports, Fitness, & Recreation. Provide recognition to members through positive validations, healthy incentives, and affirmation on a regular basis.
Team building mentality is exemplified in all work done. Positively influence and uplift members and other affiliates. Ensure productive and effective performance by all program staff and volunteers. Increase and maintain teen membership Oversee and/or participate in special programs, events and targeted outreach. Assist in or handle special assignments or other duties as deemed necessary or important by supervisor. 2. Manage & Develop Resources Monthly program planning is required to ensure preparation and successful programs and activities.
Attend and participate in Staff Training's, which is essential to professional development. Follow all policies and procedures at all times, including the Club’s Code of Conduct, which can be found in the Employee Handbook. Maintain case management files and other grant related paperwork and submit in a timely manner. Maintain organization and cleanliness of the Club site, with high regard for school property. 3. Communication Must be able to inform important and relevant information to members, parents, co-workers and Teen Director. Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates while maintaining a professional relationship and positive representation of the Club at all times.
Must be able to present important and relevant information and/or presentations through program facilitation, staff meetings or training's, and/or other Boys & Girls Club events. Must be able to write and compose clear, concise, accurate written documentation and data reports. Ability to prepare and deliver effective reports, correspondence, and presentations. 4. Supervision, & Safety Must be able to supervise and keep youth members engaged during program time Ensure the safety standards are met by all site staff at all times.
Provide sound and reasonable discipline to youth members at necessary times through written documentation (i. e. citation), and/or parent phone call. Practice and constantly be aware of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc. Maintain a clean and orderly work space at all times. Drive Club van, create and maintain the appropriate permission slips. Consult with parents and staff concerning member issues. Submit accurate written reports. 5. Other Duties as Necessary QUALIFICATIONS: 1.
Expectations Must be at least 22 years of age and have valid identification Work experience with a Boys & Girls Club or other youth serving organization (teens specifically). Proven ability to motivate youth and manage behavior problems. Proven ability to recruit, train, supervise, and motivate staff and volunteers Proven ability to plan and implement quality programs using a youth development strategy. Proven ability to organize and supervise members in a safe environment. Strong communication skills, both oral and written. Must have reliable transportation, valid driver’s license, and the ability to get to and from work at the scheduled times.
The Club has a mandatory overtime policy when required. This could extend your workday and/or may require working on Saturdays as needed. You must be available for this type of work schedule. CPR Certification (Adult, Child, Infant preferred), or attend and successfully complete certification within first month of employment. Ability to organize, supervise, and reinforce positive behavior from members Must pass a background check, TB and drug test. Must obtain Serve Safe Certification as applicable to the site(s).
2. Education/Skills High school diploma required, Associates degree from accredited college or university or BA/BS preferred. Bachelor’s degree preferred in related field In progress of or completed some college course work Instructional Aid Qualified Meet Staff Training requirements 3. Experience Work experience with a Boys & Girls Club or other youth serving organization (teens specifically) Maintain a high energy level and positive representation. Be comfortable performing multi-faceted projects in conjunction with day-to-day activities. Must be able to work in loud environments and communicate clearly.
Stand for four plus hours per day. Stoop, bend, climb, and walk frequently. Lift up to 40 pounds. 4. Physical Requirements/Work Environment DISCLAIMER: The information presented indicates the general nature of work and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Employer or employee may terminate the employment relationship at any time with or without cause.
Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.
Our employees are not only part of history, they're making history. As one of the largest global security companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to civilian careers. Approximately 1/4th of Northrop Grumman's 90,000 employees self-identifies as
veterans, and more than 1,600 are reservists. The Northrop Grumman Military Internship Program (NG-MIP) is an approved Skill Bridge Program under Dept. of Defense Instruction 1322.29.
The NG-MIP program is an opportunity for transitioning service members to gain valuable civilian work experience through an individual internship during their last 6 months of service , for up to 180 days. The Northrop Grumman Military Internship Program is open to all ranks and experience levels. Skill Bridge participants are not eligible for compensation from Northrop Grumman, as they continue to receive military compensation and benefits as Active-duty service members. Responsibilities for this internship
position are: Northrop Grumman Corporation (NGC) has developed the Northrop Grumman - Military Internship Program (Do D Skill Bridge) utilizing the Do DI guidance for Skillbridge.
During this program the service member will be on-site at his or her host company performing an individual internship in an entry to mid-level career type role. The service member will be on the job training supporting a work schedule equivalent to 40hrs per week. Outlined below are the Goals, Objectives, and Outcomes for the program. Goals - Provide transitioning service members fellowship-style job skills training during the last portion(s) of their military commitment. This program is specifically designed to offer internships that result in the potential to transition to a full-time opportunity as the conclusion of the training.
Interns will serve as a pipeline for high-speed, motivated military candidates into NGC. Objectives - Service Members who complete the Intern program will be highly trained, capable, future employees that align to the specific needs of the organization and are prepared to meet the NG mission " Defining Possible" on Day 1. This program provides a comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history, customer/stakeholder engagement, product and service overview, and core job responsibilities.
Outcome - Offer transitioning service member a rewarding opportunity to join the Northrop Grumman team. Do D Skill Bridge Eligibility: - Has served at least 180 days on active duty - Is within 12 months of separation or retirement - Will receive an honorable discharge - Has taken any service TAPS/TGPS - Has attended or participated in an ethics brief within the last 12 months - Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in Do D Skill Bridge Program prior to start of internship The Human Resources (HR) team at Northrop Grumman Defense Systems is seeking a Sr.
Principal Human Resources Business Partner to join a growing community of committed HR professionals at our facility located onsite in Palmdale, CA. This position will also be providing onsite support to our Edwards AFB location. Our HR community is composed of incredible people with different abilities, diverse thinking and varied backgrounds who find professional fulfillment in understanding and advocating for employees, supporting the coaching and development of the management team, and solving organizational challenges through our partnership with business leadership.
The selected candidate will be welcomed into a team aligned to support a diverse employee workforce of varying levels. This position will support key functions of our Operations team. The incumbent will be the focal point to consult on and assist in the implementation of HR strategy, programs and policies across multiple client groups; including talent acquisition, new employee onboarding, performance management, employee relations, compensation, reward and recognition, employee engagement and retention initiatives, succession planning, organization and staff development, leadership/bench strength development, staffing, EEO and other areas within the HR body of knowledge.
The implementation of these programs will be through proficient leadership and project management skills and close collaboration with HR subject matter experts. In addition, the selected candidate will be responsible for project management of HR projects, and must demonstrate the ability to plan, organize, implement, and close multiple projects simultaneously on various topics within HR work streams.
The Strike and Special Mission Aircraft HR Team is composed of incredible people with different abilities, diverse thinking and varied backgrounds who find professional fulfillment in understanding and advocating for employees, supporting the coaching and development of the management team, and solving organizational challenges through our partnership with business leadership. The selected candidate will be welcomed into a team aligned to support a diverse employee workforce of varying levels.
This position will support key functions of our Operations team. The incumbent will be the focal point to consult on and assist in the implementation of HR strategy, programs and policies across multiple client groups; including talent acquisition, new employee onboarding, performance management, employee relations, compensation, reward and recognition, employee engagement and retention initiatives, succession planning, organization and staff development, leadership/bench strength development, staffing, EEO and other areas within the HR body of knowledge. The implementation of these programs will be through proficient leadership and project management skills and close collaboration with HR subject matter experts.
In addition, the selected candidate will be responsible for project management of HR projects, and must demonstrate the ability to plan, organize, implement, and close multiple projects simultaneously on various topics within HR work streams. Basic Qualifications for Sr. Principal Human Resources Business Partner: Must have a high school diploma or a GED with a minimum of 14 plus years in HR or related experience. Will also consider: Bachelor's degree required plus a minimum of 10 plus years of experience in HR or related field Master's degree required plus a minimum of 8 plus years of experience in HR or related field Ability to provide advanced consulting on and skillful application of HR principles, concepts, policies and practices to solve business challenges.
Ability to analyze data to define the root cause, design practical, creative and/or innovative solutions, and ensure solutions are effectively implemented Ability to support the business and HR team with minimal task supervision, utilizing relationships to ensure alignment with organizational priorities and proactively sharing best practices for team learning and growth Proficient verbal and written communication skills, with demonstrated ability to effectively communicate with and influence others.
Proficient in Microsoft office (Word, Excel, Power Point) Travel up to 25% Must be able to obtain and maintain an active Secret Do D clearance Meets Do D Skill Bridge qualifications as per DODI 1322.20 Preferred Qualifications: Proficiency in Workday Previous HR experience in Aerospace & Defense Current/active Do D clearance DSSB Salary Range: $107,000 - $160,600The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http: ///EEO.
U. S. Citizenship is required for most positions. PDN-9ad7bfb0-0b5b-46fc-b92b-2f52a813c48c
and implementation of National Club Programs and Local Initiative Activities that will leave a positive impact on youth members, while maintaining a positive, safe environment and atmosphere at all times. KEY ROLES (Essential Job Responsibilities): Oversee the implementation of designated Site programs and activities that support Youth Development Outcomes and program quality.
Maintain Site program goals and settings that insure the health and safety of members. Effectively communicate standards of program; ensure program areas are safe and that School and Site equipment is maintained in good working condition. Maintain the quality and expectations of Site programs on a continual basis
and ensures programs/activities respond to member needs and address their gender and cultural diversity. Follow the direction and guidance given by the Site Coordinator and Program Director to ensure program quality.
Assist in the monitoring of work assigned to program volunteers, providing ongoing feedback and regular appraisal. Assist in Site record keeping and grant reporting to be sure compliance expectations are met. Maintain a clean and organized work environment at all times. Develop and maintain positive and productive relationships with members and staff. PROFESSIONAL STANDARDS: 1. Leadership Develop commitment from members to ensure active participation in Programs and Activities.
Empower members to be leaders through positive role modeling.
Facilitate Grant Required Activities and National Program activities in the following areas: Character & Leadership, Education & Career Development, Health & Life Skills, The Arts, and Sports, Fitness, & Recreation. Provide recognition to members through positive validations, healthy incentives, and affirmation on a regular basis. Team building mentality is exemplified in all work done. Positively influence and uplift members and other affiliates. 2. Employee Expectations Attend and participate in Staff Training's, which is essential to professional development. Follow all policies and procedures at all times, including the Club’s Code of Conduct, which can be found in the Employee Handbook.
Follow the direction given by the Program Coordinator to ensure site expectations are met. 3. Communication Must be able to inform important and relevant site information in staff meetings and to members, co-workers and supervisors. Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates. Must be able to present important and relevant site information to supervisors. Must be able to write and compose clear, concise, accurate written documentation and data reports as necessary.
4. Supervision & Safety Must be able to supervise up to 20 youth and keep members engaged and safe during program time. Provide sound and reasonable discipline to youth members at necessary times through written documentation (i. e. citation), and report to the Program Coordinator. Practice and constantly be aware of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc. Maintain a clean and orderly work space at all times. 5. Other Duties as Necessary QUALIFICATIONS: 1. Expectations Must be at least 18 years of age and have valid identification.
Work experience with a Boys & Girls Club or other youth serving organization. Must have reliable transportation, valid driver’s license, and the ability to get to and from work at the scheduled times. The Club has a mandatory overtime policy when required. This could extend your workday and/or may require working on Saturdays as needed. You must be available for this type of work schedule. Must have CPR/First Aid Certification upon employment (Adult, Child, Infant preferred) - Must be an in-person training, online certifications will not be accepted. Ability to organize, supervise, and reinforce positive behavior from members.
Must pass a background check, TB and drug test. Must obtain Serve Safe Certification as applicable to the site(s). 2. Education/Skills High School Diploma or equivalent required. Instructional Aide Qualified (Paraprofessional Test Required). Enthusiasm and patience for working with children and passion about education. Excellent student interaction skills in 1:1 and small group settings. Meet Staff Training requirements. 3. Physical Requirements/Work Environment Maintain a high energy level and positive representation. Be comfortable performing multi-faceted projects in conjunction with day-to-day activities.
Must be able to work in loud environments and communicate clearly. Stand for four plus hours per day. Stoop, bend, climb, and walk frequently. Lift up to 40 pounds. DISCLAIMER: The information presented indicates the general nature of work and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Employer or employee may terminate the employment relationship at any time with or without cause.
and implementation of National Club Programs and Local Initiative Activities that will leave a positive impact on youth members, while maintaining a positive, safe environment and atmosphere at all times. KEY ROLES (Essential Job Responsibilities): Oversee the implementation of designated Site programs and activities that support Youth Development Outcomes and program quality.
Maintain Site program goals and settings that insure the health and safety of members. Effectively communicate standards of program; ensure program areas are safe and that School and Site equipment is maintained in good working condition. Maintain the quality and expectations of Site programs on a continual basis
and ensures programs/activities respond to member needs and address their gender and cultural diversity. Follow the direction and guidance given by the Site Coordinator and Program Director to ensure program quality.
Assist in the monitoring of work assigned to program volunteers, providing ongoing feedback and regular appraisal. Assist in Site record keeping and grant reporting to be sure compliance expectations are met. Maintain a clean and organized work environment at all times. Develop and maintain positive and productive relationships with members and staff. PROFESSIONAL STANDARDS: 1. Leadership Develop commitment from members to ensure active participation in Programs and Activities.
Empower members to be leaders through positive role modeling.
Facilitate Grant Required Activities and National Program activities in the following areas: Character & Leadership, Education & Career Development, Health & Life Skills, The Arts, and Sports, Fitness, & Recreation. Provide recognition to members through positive validations, healthy incentives, and affirmation on a regular basis. Team building mentality is exemplified in all work done. Positively influence and uplift members and other affiliates. 2. Employee Expectations Attend and participate in Staff Training's, which is essential to professional development. Follow all policies and procedures at all times, including the Club’s Code of Conduct, which can be found in the Employee Handbook.
Follow the direction given by the Program Coordinator to ensure site expectations are met. 3. Communication Must be able to inform important and relevant site information in staff meetings and to members, co-workers and supervisors. Must be able to listen to co-workers, parents, youth members and community and other Boys & Girls Club affiliates. Must be able to present important and relevant site information to supervisors. Must be able to write and compose clear, concise, accurate written documentation and data reports as necessary.
4. Supervision & Safety Must be able to supervise up to 20 youth and keep members engaged and safe during program time. Provide sound and reasonable discipline to youth members at necessary times through written documentation (i. e. citation), and report to the Program Coordinator. Practice and constantly be aware of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc. Maintain a clean and orderly work space at all times. 5. Other Duties as Necessary QUALIFICATIONS: 1. Expectations Must be at least 18 years of age and have valid identification.
Work experience with a Boys & Girls Club or other youth serving organization. Must have reliable transportation, valid driver’s license, and the ability to get to and from work at the scheduled times. The Club has a mandatory overtime policy when required. This could extend your workday and/or may require working on Saturdays as needed. You must be available for this type of work schedule. Must have CPR/First Aid Certification upon employment (Adult, Child, Infant preferred) - Must be an in-person training, online certifications will not be accepted. Ability to organize, supervise, and reinforce positive behavior from members.
Must pass a background check, TB and drug test. Must obtain Serve Safe Certification as applicable to the site(s). 2. Education/Skills High School Diploma or equivalent required. Instructional Aide Qualified (Paraprofessional Test Required). Enthusiasm and patience for working with children and passion about education. Excellent student interaction skills in 1:1 and small group settings. Meet Staff Training requirements. 3. Physical Requirements/Work Environment Maintain a high energy level and positive representation. Be comfortable performing multi-faceted projects in conjunction with day-to-day activities.
Must be able to work in loud environments and communicate clearly. Stand for four plus hours per day. Stoop, bend, climb, and walk frequently. Lift up to 40 pounds. DISCLAIMER: The information presented indicates the general nature of work and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Employer or employee may terminate the employment relationship at any time with or without cause.
on regular rotating basis Keep the service parking lot vehicles organized Maintain positive relationships with coworkers and external vendors Interacting and communicating with team members and management across all lines of the business Full time schedules available REQUIRED SKILLS AND EXPERIENCE The qualifying candidate must have a positive attitude, and possess the drive to achieve superior customer satisfaction.
They must be goal-oriented, enthusiastic, energetic, self-motivated, with the ability to interact and communicate with all levels of the organization High School Diploma or equivalent is desirable. Must have a valid CA driver’s license. Clean driving record Ability to work
as a team player and interact with customers, managers and coworkers in a professional, courteous manner. Ability to multitask and prioritize effectively Possess the energy and drive to accomplish goals, meet deadlines, and find solutions Hiring is contingent on passing a complete background check and drug screen Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development This position requires a high level of professionalism, and excellent communication skills.
We provide a full benefits package: including medical, dental, paid vacation, holiday and sick leave, discounts on products and services we provide – as well as a 401k retirement savings plan with profit sharing potential.
who are (above all): honest, hardworking, positive, and fun to be around. While prior retail and customer service experience is a plus, we're really looking for people who want to learn and commit to a long term career. Many of our employees have been with the company 10+ years --- and don’t worry, we will train you!
It really is a lot of fun! While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long term community-based relationships with employees,
customers, and vendors. We are a progressive organization that offer much more to our team members than other companies. What makes Santa Margarita Auto Group different from other companies?
Commitment to Integrity – We've won various manufacturer awards including Ford Motor Company’s highest honor, the President's Award, 11 times in the last 15 years! Professional and Innovative Approach – We strive to lead our industry in new ways to sell and service vehicles! And we’re not afraid to try something new. Employee Involvement – No one can do it by themselves. We work hard at working together to reach higher levels of success than could be achieved individually. We value everyone’s opinion
regardless of job position. Cross departmental teams help cultivate a thriving environment with ample career advancement opportunities.
Competitive and Lucrative Compensation – Your performance, work ethic, and attitude determines your success! Ongoing Training – We make available all types of personal and professional training resources because it’s only reasonable that we train before we ask you to sell a vehicle! Customer Service is our way of life! – Check us out on Google, Yelp, and Facebook to see what our customers and community think about us. Community Involvement – Since 1951, our business has been to make our community a better place to live and work.
Through charitable contributions, special events and fundraisers, and direct involvement in schools, hospitals, and businesses, Santa Margarita Auto Group believes that investing in our communities is simply the right thing to do. We invite you to visit our websites --- currently and --- and call or email us with any questions. While you’re there, take a moment and fill out our secure online employment application --- we'd love to get you into an exciting career of automotive sales and help change your future! JOB DUTIES: Greet all customers promptly; provide timely professional service.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate. Ensure customers receive the best customer experience possible. Customer Satisfaction Indexes should be consistently among best in class (sustained below average Customer Satisfaction Indexes are grounds for termination). Maintain manufacturer customer satisfaction and training requirements. Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
Estimate cost and completion time/settle customer accounts. Eliminate surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Review root cause and corrective repair action with the customer during vehicle delivery. Coordinate activities to ensure repair work is fixed right the first time and completed on time. Communicate effectively (and as promised) with customer about status of work. Answer incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Accurately document any repair order changes. Inspect every finished repair order for proper completion, pricing accuracy, and legibility. Follow up with the customer to ensure complete customer satisfaction. Promptly address and resolve follow-up issues. Maintain friendly, courteous relationships that encourage repeat business. Identify repeat customers and treats them accordingly. Contact customers to remind them of service appointments and/or when scheduled maintenance is due. Consult customers on needed scheduled maintenance repairs.
Follow all company policies, procedures and safety standards. Demonstrate behaviors consistent with Santa Margarita Auto Group values in all interactions with customers, employees and vendors. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication and customer service skills. Pre-employment background check and drug test.
Must be willing to work as part of a team. Must have basic computer and phone skills. JOB BENEFITS: Growth opportunities Fast paced work environment Medical & dental insurance Paid time off 401(k) Vehicle purchase plan PAY: $32,240.00 Annually plus Commission based upon services sold Equal Opportunity Employer
Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal
performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s
non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required.
Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job.
Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift. spend time outdoors in the weather and elements. Sitting infrequently Standing for prolonged periods Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors. Understand and follow work rules and procedures.
Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Performs lube oil filter services in a professional manner and performs vehicle inspections as required. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.
Receive service assignments from the service writer or service manager. Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level. Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting 25 lbs to 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up
system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well
with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required. Job-Specific Expectations Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job. Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements. Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job. Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date. Inform service personnel when back ordered or special order parts are received. Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service. Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios. Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction. Keep customer mailing lists up to date. Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase. Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases. In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor. Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management. Periodically carry out physical inventory of merchandise.
tires, charge cables and NAV cards. Parking new cars in the assigned area while maximizing the use of space and maintaining the dealership lot. Cleaning, waxing, polishing and refurbishing old and new vehicles. Using necessary equipment for cleaning and servicing of auto parts.
Understanding and delivering to the specific requirements of the customers. Maintaining the proper function of all service tools and equipment. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other
requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test.
