it’s critical that our team is driven by putting customers first, effective communication, and teamwork. We want to hire team members who take pride in their work, who want to learn and grow and who come to work every day ready to win for our customers and the team.
Primary purpose of the role: We are currently looking for a Mitigation Technician to join our team. Once our Customer Care team receives a call regarding property damage, our Mitigation Techs are the first to arrive on site. They are quick to act, backss the damage that’s been done and work with the customer to help stabilize the damage. This role is incredibly challenging as not all buildings are built the same and not all
damage affects property the same. We want someone who is analytical, who is naturally curious, and who can act quickly. Our techs work in teams and collaborate all day as there is quite a bit of coordination that goes into stabilizing damage and helping customers understand next steps in the restoration process.
What you’ll be doing each day: Daily response to possibly multiple customers who have water, mold, fire, and wind damaged properties both during and after business hours Drive company vehicle to job sites backss damage and work with Mitigation Lead to develop action plan based on each customer’s unique situation Deploy and operate appropriate equipment Utilize industry specific
equipment to dry the structure successfully to industry standards Perform demolition of affected areas and removal of appliances Work with customers who wish to store their personal items in our warehouses to include inventory of items, assembly of storage containers, and relocation of property into storage containers.
Act in a highly sensitive, positive, and professional manner with all clients and team members Document all progress in job management software Periodically communicate job updates to customers Self-direct your industry learning and training What you’ll need in order to succeed: Proof of a clean driving record The ability to lift up to 50 lbs, and move large equipment in and out of trucks and homes/buildings The ability to stand and work for prolonged periods thru-out the day The ability to bend at the knees and waist in a safe manner Past work performance in a repair, maintenance or construction field is desirable Ability to show good communication skills, written and spoken Ability to show proficient use of technology, computers, software, systems, and mobile devices.
Ability and desire to work in teams to get jobs completed successfully Great Benefits: HMAA/Kaiser Paid time off 401k Employee recognition awards Opportunity for advancement Offers of employment are contingent on passing a background check and drug screen.
