issues are satisfactorily resolved utilizing engineering, manufacturing and other departments as needed. Responsibilities · backss customer needs and resolve issues or schedule technician visits as required. · Work with accounting to properly account for and bill all expenses associated with Service jobs.
· Develop and deliver training for the service technicians. · Be actively involved in hiring and training of new service personnel. · Make design recommendations that will reduce problems in the field and lower costs. · Maintain well organized written reports and project records in such a manner that the results can be analyzed and used by others. · Maintain a neat, clean, orderly and
functional work area at all times, ensure compliance with all safety rules and standards. Requirements · Previous experience in the Asphalt/Boiler industry A MUST!
· Possess excellent people management skills/leadership skills/time management/organization skills. · Ability to work under stressful conditions and have good problem solving. · Ability to identify problems and provide good solutions for the same. · Possess excellent written and oral communication skills. · Possess an electrical and electronic knowledge base, proven mechanical abilities with basic assembly and wiring knowledge and use of hand tools. · Ability to follow safety rules with a focus on Quality. · Travel as needed
to resolve issues at customer sites, assist in start-ups, and perform field service and burner application testing.
· Interact with customers positively to resolve field problems, satisfy the needs of customers while minimizing the costs and liabilities of the company. · Ability to turn customer feedbacks into R&D Roadmap. · Demonstrate in-depth knowledge in combustion designs, including methods for improving stability, emissions, efficiency, firing rate control, and cost. Markets Served · Asphalt & Aggregate Drying · Fluid Heating · Steam & Hot Water Generation $85k - $95k a year
We value all our employees at Webster and we strive to create a work environment that is engaging and rewarding. Job Purpose The Service Technician I performs combustion performance testing on commercial and industrial burner products that are manufactured on-site.
He or she is required to document testing irregularities/performance issues with products. Duties and Responsibilities Read and understand wiring diagram, schematics, and blueprints Assemble and mount burners to boilers for testing Pipe oil lines, gas trains, feed water systems and steam headers to boilers Perform mounting and reading of test instruments, recording readings and test data with knowledge of normal parameters.
Maintain well organized written reports and project records in a manner that the results can be analyzed and used by others Maintain a neat, clean and functional work area at all times Ensure compliance with all safety rules and standards Assist other Fire Test Lab technicians with any lab, service and R & D functions as required Other duties as assigned Skills/Qualifications/Requirements Minimum of one (1) to two (2) years electrical panel wiring, wiring diagram/blueprint and/or schematic experience.
HVAC or related experience is a must. High School Diploma/GED. Trade or technical school education is a plus Proven mechanical abilities Basic computer knowledge Ability to read and understand
wiring diagrams, schematics, and blueprints Working knowledge of power and manual hand tools such as drills, wrenches, etc Good oral and written communications skills Ability to work in a fast-paced environment Great customer service skills Travel is part of the job Ability to work overtime as needed Essential Physical Requirements While performing the responsibilities of the Fire Test Lab Technician's job, the employee is required to talk and hear.
The employee is often required to use his or her hands and fingers to handle or feel. The employee will frequently be required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, and crawl, sometimes in confined spaces.
Vision abilities required for this job include close vision and good depth perception.