sales-based role and there is no cold calling. If you do not have an Active Property & Casualty License, you can apply for our Pre-Licensing Training Program. Pre Licensing Training is paid at $18/hr. Once you complete the program, pass the State Exam, and start our Client Training, you will receive $23.50/hr.
Hourly pay rate $23.50 (18/hr for Pre-Licensing Training Program)Hours 9am-6pm EST Monday-Friday Full Time This position is located onsite at our Headquarters in Highland Park, MI. Our Mission: Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities,
and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon Care Coaches program Medical, dental benefits, vision, and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off Onsite gym and cafeteria We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Qualfon/Dialog Direct is dedicated to ensuring all team members have Fun@Work!
What you will be doing: In this position, you will field
inbound communication (phone, email, chat, social media, etc) from our client s members regarding their insurance needs.
No cold calling. Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes. Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution. Understand members life events that may offer sales cues Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks Complete carrier certifications to receive Ready to Sell Status for several insurance providers Adhere to performance metrics and quality standards Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales Required Skills: Active Michigan Resident Property and Casualty License If you do not have an Active P&C License, we will provide paid Pre-Licensing Training Program - must pass State Exam prior to Client Training Minimum 6 months of customer service experience required 1 year of call center experience is strongly preferred High School diploma or GED required; college degree preferred Veterans and their family members are encouraged to apply Strong written and verbal communication skills Professional, articulate voice and listening skills Maintain member privacy Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance Typing 25 words per minute with 90% accuracy Ability to critically think through situations and solutions Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance At ease with multi-tasking in several computer applications at once while holding a conversation with a customer recblid k7uec46nrllnyfwr49aaw00iw0bklg Associated topics: customer, guest, health, healthcare, insurance agent, insurance sales, insurance sales agent, sales agent, sales associate, sales position
service team leaders, and other stakeholders to identify training needs and develop training programs for property and casualty insurance products and technology Delivering training sessions to property and casualty individuals using a variety of methods such as lectures, workshops, and online courses as preparation for the licensing exam Developing and maintaining training materials, including presentations, handouts, and online resources, focused on property and casualty insurance products Evaluating the effectiveness of training programs and making recommendations for improvement Staying up-to-date on industry trends and best practices in training for supporting property and casualty insurance
products Providing ongoing coaching and support to service team members to help prepare them for the licensing exam Providing ongoing training for existing team members on products and features If you would like to fill out a Voluntary Self-Identification of Disability Form, p lease visit us at /join-us - /join-us/ Job Requirements: Area of expertise (Skills) Qualifications: Minimum of 2 years of strong background in training and development in a corporate setting 2+ years of experience in property and casualty licensed area as an agent or trainer Strong presentation and communication skills Preferred Knowledge, Skills, and Abilities: Knowledgeable about property and casualty insurance products Excellent communication and interpersonal skills Experience with change management practices and behaviors Experience with e-learning software is a plus