Assistant Supervisor - 1st

and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere — and for yourself — TSYS may be the right place for you.

Summary Manages the departmental operations for the call center. Interacts with client leadership requiring issue resolution. Oversees the efficiency/quality of monitoring call volumes ensuring Service Level Agreements are maintained. Plans, directs, supervises, and evaluates work flow. Conducts call pattern forecasting activities. Establishes

procedures and scripts used by team members. Improves processes, procedures, and productivity based on statistics (total calls, average number of calls on hold, hold times, etc.

). Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards. Job Requirements Participates in Monthly/Quarterly Business Reviews with various clients to discuss performance, our upcoming initiatives, contract obligations, service levels, quality, and servicing impacts. Builds relationships with clients through daily interaction with the relationship management,

project management, and implementation services teams.

Resolves escalated customer issues that are not resolved at the supervisor or manager level. Ensures delivery of quality services and achievement of positive customer/client satisfaction survey results. Analyzes call volume forecasts and collaborates with the Work Force Management team to create an effective staffing and hiring plan to ensure proper staffing levels are maintained at all times. Ensures team members receive the necessary training to do their jobs effectively. Develops an operational playbook, to ensure metrics, goals, and operations standards are visible and understood by all team members Drives accountability through individual goal setting, regular 1on1s, huddles, team meetings, performance coaching, and month end reviews.

Audits and analyzes scorecard and reporting data for accuracy. Identifies performance gaps and trends for immediate and long-term action planning Manages the department operations, expenses and revenue. Approves department expenses, monthly client billing and reporting. Ensure (agent, system, other) error expenses are allocated to the appropriate cost center. Where applicable, establishes and maintains vendor/provider relationships and association certifications required for the client.

Negotiates airline, cruise and tour company commission agreements and sales incentives providing for revenue opportunities where applicable. Identifies and reports agent, system and other issues, co-ordinate with responsible party to address and resolve issues in a timely manner, incorporating Recommends training, system enhancements and improved processes to minimize or eliminate issues that impact overall service quality. Participates in Sales meetings/conversations/document gathering to gain new business for the company Assists in creating business plans to enhance new product development.

Provides documentation for company related audits Not an exhaustive list; other duties as assigned. Qualifications Minimum Qualifications Bachelor's Degree - related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered. Typically a minimum of 8 years - related professional experience including a minimum of 3-4 years experience in a supervisory position. Preferred Skills Experience managing Fraud, Disputes and Collections in a Call Center. Job: Managed Services (Call Center) Primary Location: US-GA-Mc Donough Organization: Total System Services, Inc.

Schedule: Full-time Job Posting: Dec 1, 2016, 11:39:14 AM Unposting Date: Ongoing Recruiter: Sharon J Poole

wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be.

We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world. Job Summary Job Summary: Working as Unit Director, you will

be responsible for the overall cleanliness, sanitation, and security of the assigned buildings. You will be responsible for successfully coordinating all work activities of janitorial personnel.

You must also have the ability to supervise, direct, and develop supervisors and hourly employees in accordance with company guidelines, and to ensure customer satisfaction through high quality standards, while maintaining an environment that is safe and equitable. In the Unit Director role you will be responsible for assigning duties, inspecting work, and investigating complaints regarding janitorial services and take immediate corrective action. You will secure and assure that all equipment

is maintained and in working order. You will also make sure buildings have sufficient janitorial supplies by taking periodic inventories of supplies and materials.

You will train, discipline, and recommend dismissals of employees. Unit Directors act as liaison between building occupants or administrators and supervisors, so it is imperative that you are able to effectively communicate all directives from managers, building occupants and administrators to janitorial staff. Key Responsibilities: Communicates between various shifts to ensure applicable completion of tasks. Trains workers in janitorial methods and procedures and proper operation of equipment. Issues supplies and equipment to workers to ensure quality and timely delivery of services.

Performs daily inspections and follows through on all assignments to ensure task completion. Cross trains and develops personnel for multiple positions. Holds weekly staff reports and inspections. Meets with staff weekly to review task completion and future projects. Secures building after completion of work. Guides completion on projects to make sure they are completed timely and within budget. Reports budgetary issues. Preferred Qualifications: College degree preferred. One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.

Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to engage and motivate staff. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to prioritize. Excellent time management skills required. Ability to work with heavy cleaning equipment. Must be authorized to drive a company vehicle, motor vehicle record check required Maintain a safe driving record, obey all applicable traffic laws, and drive in accordance with weather/road conditions.

Apply to SSC today! SSC is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, interaction, age, disability, veteran status, interactionual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to apply. Associates at SSC are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 1255241 SSC JENNIFER HILL [[req_classification]]

business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality.

Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world. GENERAL FUNCTION This candidate will act as a subject matter expert in specific areas of the law such as Duty

Drawback, Free Trade Agreements and HTS classification. You will be accountable for all aspects of customs, post entry audits, duties, tariffs, duty-drawback, refunds & exclusions, and maintenance of Trade Master Data.

MAJOR DUTIES AND RESPONSIBILITIES Conduct Post Entry audit and ACH reconciliation; develop SOPs to support these activities Assist in the management of First Sale, FTAs and duty drawback programs and provide reporting to the team; Audit brokers and paperwork flow, maintain records in compliance to CFR regulations; Resolve broker questions concerning AD/CVD or FDA for imported products. Have experience with Country of Origin/Marking and FTA applicability. Monitor, record,

analyze, and report on activities, trends, results, and recommendations related to China 301 Tariff (exclusions / amended entries) Stay current on import and export regulations and other applicable governmental initiatives Develop and manage a duty drawback program that identifies both current and future opportunities to reclaim duty paid on imported articles.

MANAGE DUTY DRAWBACK PROGRAM Support internal business units in setting up drawback programs across multiple legal entities, using drawback knowledge and experience with drawback laws and regulations. Work cross-functionally to develop/implement systems and process improvements to existing duty drawback program to prepare claims, expedite claim filing and improve the internal business unit experience.

Review, research, and prepare internal data/reporting utilized for duty drawback and import entry reconciliation programs. SKILLS REQUIRED: Highly proficient in Microsoft Excel required Attention to detail and accuracy Experience with ACE Portal system required Prior experience in SAP environment required Prior experience with FDA regulations Knowledge of US Customs regulations 7-10 Import/Export Compliance, Customs Brokerage, or Corporate Legal Assistant Work Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans receive preference in accordance with Tribal Law.