Location: Hickory, NC
Company: Essilorluxottica Group
service and sales techniques needed to grow in your career. Lens Crafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made Lens Crafters a leader in vision care for over 35 years.
GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Conveys a commitment
to providing unsurpassed customer service to all customers and patients with every visit. Assists customers in selecting frames & lenses that are best suited for them.
Suggests improvements & recommends solutions. Assists associates with difficult & complex areas. Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems. Performs work accurately & thoroughly as required. Demonstrates superior product knowledge. Strives to achieve exceptional results with every customer and patient every time. Serves as a responsible alternate store key holder. Brings associate
opportunities to the attention of management directly & in a timely manner.
While working in Lab, if applicable Custom fits glasses & precisely places prescription in lenses. Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology. Edges & mounts only when needed & within company guidelines. Ensures finished eyewear meets optical standards & customer requirements. Ensures associates complete training, & routinely conducts eyewear inspections with excellence. Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
Ensures approved safety programs are implemented & maintained consistently per standards. Creates a safe working environment for all. Demonstrates safe work practices. Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems. BASIC QUALIFICATIONS HS diploma/GED 1+ year experience Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states Lens Crafters Final Eyewear Inspector Certification Lens Crafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience Accu Fit Digital Measurement System certification Knowledge of current store merchandise & lens options Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
directives necessary to operate a fluid, profit generating business activity with a fluctuating customer base. Coordinates functions with community, and military representatives. Evaluates the success of programs in terms of profitability, customer satisfaction, and mission accomplishment.
Requirements Conditions of Employment Direct Deposit and Social Security Card is required. Meet qualification/eligibility/background requirements for this position. A one year probationary period may be required. Satisfactorily complete an employment verification (E-Verify) check. Satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background
investigation Scheduled hours will vary, MUST be available to work nights, weekends, holidays and other assigned shifts. Work requires lifting and carrying items weighing up to 35 pounds.
Qualifications Minimum Qualifications: Work experience managing or directing the activities of the type of business (bingo) to be managed. Highly Preferred Qualifications: A minimum of 2 years of supervisory experience. Possess direct experience in Bingo Operations. Possess experience in supervising more than 7 employees. Possess excellent customer service skills. Possess experience in effectively resolving customer complaints. Possess knowledge of internal control processes for Bingo. Possess knowledge
in planning and preparing monthly games, including paper and digital tablets.
In order to be considered for the highly preferred criteria, your resume must show that you meet BOTH the minimum qualifications and ALL of the highly preferred criteria. Applicants meeting ALL criteria will be considered the best qualified and will be referred to the selecting official first. Remaining applicants will be referred for consideration if the certificate (referral list) is returned with no selection. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. If you are claiming any of the below eligibilities, your supporting documentation must be received at the time of application.
Applicants can claim the following eligibilities: NAF Priority Consideration - Business Based Action NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF) NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE) NAF Priority Consideration - Outside Applicant Veteran (OAV) NAF Priority Consideration - Parent of a Veteran (OAV) NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV) Required Documents The following documents must be submitted with your application: Resume The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference: Cover Letter DD-214/ Statement of Service DA Form 3434 Sponsor's PCS Orders to Fort Liberty Marriage Certificate (required if your name does not appear on the PCS Orders) Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action PDN-9af402ad-6fba-44da-a4b9-47314108a813
