Location: Lynn, MA
Company: Lawrence Merchandising Services
in your career. This person will support our optical experience inside Macy's department stores in the U. S. Lens Crafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.
GENERAL FUNCTION The overall mission of the Lens Crafters at Macy’s Store Manager is to be a leader and business owner within the marketplace and Lens Crafters organization. The Store Manager establishes Lens Crafters as the premier destination for all vision needs within the community, gains market share, drives both topline and profitability growth, delivers key performance
metrics through the brand proposition ensuring flawless execution of superior customer and patient experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.
MAJOR DUTIES AND RESPONSIBILITIES Drive quality and improvement to meet/exceed all key performance indicators Ensure Lens Crafters is known as the leading optical provider within Host/community/market Demonstrate deep understanding of retail business and the capability to transfer knowledge to superior sales and business results Exhibit strong business acumen centered on continual improvement and execution of Best Practices
for growth Propose and execute business plans to maximize sales and profit, identifies root cause of issues and address recovery opportunities Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences Manage profits and expenses for the store Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and great accountability Recruit and select high caliber, success oriented talent, top-grade team and create talent pipeline for succession planning Follow workforce management guidelines to optimally staff store, ensuring the right level of talent is scheduled appropriately based on the needs of the business Execute visual directives to achieve a consistent company message and high standards.
Effectively leads Doctor of Optometry co-planning business meetings Leverage insurance plans with local companies and attends local health fairs Adhere to and ensure compliance of team to Company and Host policies and procedures Perform administrative duties to include cash, payroll, inventory management, technical application and understanding Ensure all Company approved safety programs are implemented and maintained Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met BASIC QUALIFICATIONS High School graduate or equivalent 4+ years management/supervisory experience A proven track record of delivering results and positive growth Excellent business and financial acumen including operational analysis Comprehensive knowledge of retail operations, processes and policies Strong basic math skills Familiarity with cash register, computers and calculators Strong command of the English language for all correspondence PREFERRED QUALIFICATIONS College degree or equivalent Previous experience in leadership position within retail and customer service Knowledge of basic optics Knowledge of current store merchandise State licensure (if applicable) and/or ABO Certification in non-licensed states Pay Range: - 35.51 Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, Essilor Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at -xyz X (be sure to provide your name and contact information so that we may follow up in a timely manner) or email xyz X@. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, interactionual aggression or stalking, religion, age, disability, interactionual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered
to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career.
The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns Ability to adapt to different guest interactions and situations Experience promoting and selling various benefits, offerings and services As a Guest Advocate, no two days are ever
the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact.
Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which includes asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices Work efficiently to minimize guest wait time while maintaining guest service and accuracy Make the guest aware of current and upcoming brand launches, store activities and events Speak to the benefits of the Target Red Card with every guest and assist them through the application process Understand and show guests how to use Wallet and the other features and offerings within the Target App Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers) Stock supplies during store open hours while being available for the guest Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited….
We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate.
But, there are a few skills you should have from the get-go: Communicating effectively, including using positive language and attentive to guests needs Welcoming and helpful attitude toward guests and other team members Attention to detail while multi-tasking Willing to educate guests and sell products and services Learn and adapt to evolving technology needs Work both independently and with a team We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations and cash transactions Ability to work outdoors in various climates Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds Flexible work schedule (e.
g. nights, weekends and holidays) and regular attendance necessary Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws.
If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at -xyz X for additional information. Qualifications: For more details: jobs-search. org/guest-advocate_hyannis-c434530/guest-advocate-cashier-or-front-of-store-attendantcart-attendant-hyannis_i1963618689
