improvement and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to guest satisfaction Key Business Areas: A " Key Business Area" is an area of performance in which the General Manager must be successful to meet their accountabilities.
Successful results in Key Business Areas are supported by the following behaviors or actions: Willingly assists others without being asked Prepares, interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved Directs restaurant operations with responsibility for guest service, brand standards execution and employee
training Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result Ensures timely implementation, training and ongoing execution of all corporate initiatives and marketing promotions Develops Restaurant Managers and hourly employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed Ensures all equipment and facilities are in compliance with Brand Standards and government regulations; takes corrective action when required Attracts, hires, on-boards and retains the best hourly talent to meet
staffing requirements and guest service standards Proactively handles employee relations issues and deviations from Brand Standards; involves the Area Leader and Human Resources Manager as appropriate to resolve issues Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts Monitors that proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms Works to create and maintain an enjoyable and respectful environment for our guests and employees Maintains compliance with all employer's employment policies and Brand Standards to include all state, local and federal regulations Follows management cash handling, inventory and other operational procedures as outlined by the employer Completes all other tasks and duties as assigned Essential Functions: Must be able to lift a tray weighing up to 25 lbs Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers Must be able to bend, stoop, reach, lift and grasp Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point-of-sale system and differentiate between monetary denominations Must be able to work with all Denny's menu products Must be able to work with potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must be able to work inside and outside the restaurant Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk during an 8-10 hour shift; occasional shifts in excess of 10 hours may be required due to demands of the business Must be able to tolerate extreme temperature changes in kitchen and freezer areas REQUIREMENTS Minimum 3 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associate's or Bachelor's degree preferred or equivalent combination of education and experience Food Safety Manager certification required Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Ability to communicate effectively, both orally and in writing, in the English language Possesses basic math skills (add, subtract, multiply, divide) Places a value on diversity and shows respect for others Proven ability to problem solve and handle high stress situations Interprets financial statements and understands contributing factors Identifies and anticipates opportunities for improvement and implements corrective action steps Must be able to perform job duties of every position Must be prepared to multitask in accordance with the demands of the business Ability to work weekends, holidays, evenings and additional shifts as needed Available to travel, to include occasional overnight and airline travel when applicable Licensed to operate an automobile without hours of operations restrictions Has reliable transportation in order to meet banking obligations
the Cook must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: Prepares, cooks, and presents food to order following established company brand standards guidelines and recipe specifications Follows correct prepping procedures, utilizing prep charts; properly stores and rotates perishable stock Maintains proper food temperatures in accordance with Denny's Brand Standards, federal, state and local regulations Prepares special orders as requested Maintains stock to shift par levels Correctly calls the wheel when necessary Organizes and maintains work areas, coolers and storage areas Assists as
needed with product inventory and deliveries Cleans and takes proper care of ranges, ovens, broilers, fryers, griddles, utensils, and other equipment Adheres to all safe food handling principles Completes side work and deep cleaning assignments correctly and in a timely manner Possesses strong product and menu knowledge Monitors waste and other food cost controls Addresses complaints and concerns promptly in a courteous manner and notifies the supervisor of any issues Assists service assistants periodically Willingly assists others without being asked Adheres to Denny's Brand Standards and internal policies and procedures Provides prompt and courteous service and is cordial to all team
members and guests Essential Functions: Must be able to lift and carry supplies and equipment up to 50 lbs.
throughout shift, place items on high and low shelves in storerooms, service areas, walk-in coolers, and freezers Must be able to bend, stoop, reach, wipe, lift and grasp Must have sufficient mobility to move and operate in confined work area Must work inside and outside the restaurant Must be able to work with all Denny's menu products Must be able to read tickets, recipes, and product specifications, and observe wares for cleanliness Must be able to stand and walk throughout a 4-to-8-hour shift Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to work with potentially hazardous chemicals Must be able to tolerate extreme temperature changes in kitchen and freezer areas REQUIREMENTS Must be 18 years old or older Must be able to observe and ensure product is prepared and presented to company Brand Standards Must have basic math skills, including understanding of units of measure Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Meets Denny's uniform and grooming standards and maintains them throughout the shift Must be able to pass all required tests and training requirements for the position Must be able to work a flexible schedule, including holidays, nights, and weekends Must possess excellent guest service skills Must be dependable and able to learn basic tasks and follow instructions Must possess reasonable ability to communicate in English both orally and in writing Must be able to work in a team environment Places a value on diversity and shows respect for others This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position.
It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.
in a timely and courteous manner Key Business Areas: A " Key Business Area" is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: Demonstrates a sense of urgency when serving guests; meets service cycle timing standards Greets guests immediately upon arrival and acknowledges them at departure Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs Suggestively sells and achieves guest check average targets Accurately enters orders on point of sale system Prepares beverage orders
as well as some appetizers, salads, and desserts Checks prepared orders for completeness and presentation Delivers food and beverage orders timely and in accordance with standards Attends to guest during the entire dining experience in a prompt and courteous manner Demonstrates knowledge of station and floor breakdowns Possesses strong product and menu knowledge Uses proper telephone etiquette; assists with " to go" orders Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guest's departure Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues Demonstrates safe cash handling procedures in
accordance with policy and accurately completes cash, credit card, and discount transactions Willingly assists others without being asked Maintains cleanliness and organization of dining room and service area Completes all required side-work, including deep cleaning assignments Provides prompt and courteous service and is cordial to all team members and guests Adheres to Denny's Brand Standards and internal policies and procedures Essential Functions: Ability to lift and carry supplies and equipment up to 30 lbs Ability to raise a tray weighing up to 25 lbs to shoulder height Able to bend, stoop, reach, wipe, lift, and grab Must have sufficient mobility to move and operate in work area Must be able to stand and walk throughout a 4 to 8-hour shift Must be able to hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to observe and differentiate between monetary denominations Must be able to serve all Denny's menu products Must be able to operate point of sale system Must be able to work around potentially hazardous chemicals REQUIREMENTS Must be able to communicate effectively in English both orally and in writing Must be able to pass all required tests and training requirements for the position Must be able to work in a team environment Meets Denny's uniform and grooming standards and maintains them throughout the shift Must be able to work a flexible schedule, including holidays, nights and weekends Possesses excellent guest service skills Possesses basic math skills (add, subtract, multiply and divide) Must be dependable and able to learn basic tasks and follow instructions Places a value on diversity and shows respect for others
