phone etiquette, and regulations, necessary for success in their positions. In addition, this role collaborates with operational managers to identify process gaps and lead the implementation of improvements focusing on improving systems and processes. Will play an active role in the implementation of policies and procedures for the contact center, ensuring compliance to all pertinent company, local, state and federal regulations and requirements.
The Training Specialist will ensure a service oriented and professional working environment where all patient and customer needs are met. Lastly, the Training Specialist will support Sales Training with the Field Sales Force's responsibilities
where necessary. Key Responsibilities: Contact Center Training Works collaboratively with operations managers to develop an integrated learning and development strategy for all team members.
Spearheads the design and development of training for all contact center staff, including new-hire training related to contact center skills and systems, continuing education and refresher trainings. Leads the creation and maintenance of all training materials including presentations, handouts, videos, and other documents used in the training program. Recommends appropriate learning solutions for representatives and managers of the contact center including mentoring, coaching, classroom, e-learning,
workshops, etc. Communicates trainee performance to operational managers.
Stays abreast of new workflows and learns new systems used at the contact center to deliver training that shares expertise, as well as inspire and motivates employees. Process Improvement Reviews and analyzes Brand Direct Health's operational needs; confers with users to evaluate requirements; discusses solutions and collaborates to develop plan of approach. Through regular and ongoing systems use and testing, identifies, documents, and escalates issues related to processes and performance and works towards resolution. Oversee continuous improvement initiatives and implementation of new processes and technologies.
Analyzes and identifies gaps to target metrics and proposes solutions for improvement. Supports development of written documentation of workflows and policies and procedures. Supports with the implementation of the HIPAA Security and Privacy Program. Participate in Management meetings and collaborate with peers to improve quality and processes along with any necessary training. Identify gaps in efficiencies, document, create workflows to close the gaps and ultimately lead the implementation of improved business processes. Serves as project manager on different contact center projects as assigned Recommend SOP changes to improve business efficiency and positive fill/refill results Other responsibilities Supports departmental and business unit operations by performing other duties as assigned, inside or outside scope of responsibility.
Periodically contributes to call representative reviews. Responsible for driving the Brand Direct Health (BDH) culture through values and customer service standards. Accountable for outstanding patient service to all internal and external customers. When needed, perform the function of the call center agents When able, support the Sales Training Team with Field Sales Force education needs Experience & Qualifications: Bachelor's Degree preferred (in lieu of degree: high school diploma and 5 years relatable experience preferably in a contact center setting).
Proven minimum five years of experience in a contact center environment with increased responsibility and focus on Training, QA and/or PI. Knowledge of customer service principles and practices, technology and performance metrics. Strong evaluator of effective teaching methodologies and tools; keep abreast of new techniques in adult learning.
Competent in teaching processes and systems to adults effectively. Strong skills in customer service, continuous quality improvement, relationship development, team building and employee motivation. Excellent work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast paced environment while managing stress effectively. Strong communication, both oral and written; great presentation skills and interpersonal skills. Proficient in Microsoft Office applications: Power Point, Word, Visio and Excel. Experience with Microsoft 365 is a plus. Ability to maintain a positive, engaged attitude with trainees at all times.
Passionate about making a difference. Strong analytical and software skills. WHO WE ARE: Alfasigma USA is the local affiliate of the Italian based medical company, Alfasigma. Alfasigma is a leading Italian medical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries. Alfasigma USA's main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market.
We strive to be a strong healthy company in a strong healthy world. Alfasigma USA is headquartered in Bedminster, NJ. with a manufacturing plant in Shreveport, LA. a remote mail order shop call center and an established national salesforce. Alfasigma USA, Inc. offers: Comprehensive Compensation Package: Competitive base salary, depends on experience Annual bonus potential Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc. ) are some examples New hires are eligible for medical and dental coverage on date of hire. Alfasigma USA, Inc.
and its subsidiary, Brand Direct Health, L. L. C. (collectively the " Company" ) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, religious creed, religious observance, color, age, interaction, interactionual orientation, gender, gender identity, gender expression, genetic information, national origin, ancestry, marital status, medical condition as defined by state law (cancer and genetic characteristics), disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please email Human Resources at xyz X@ if you need assistance completing any forms or to otherwise participate in the application process.
patients all over the world. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: Design, perform, and interpret experiments, with moderate supervision, to support analytical development objectives as part of a custom process analytics team.
Ensure smooth day-to-day operation of the analytical laboratory. Responsibilities: Provide analytical support for process development and characterization groups With moderate supervision, design and execute/implement analytical experiments of moderate complexity May conduct experiments/analysis independently and may assist other scientists/analysts with experiments employing various methodologies, including:
cell culture, flow cytometry, PCR, ELISA, MSD, Luminex etc. Apply fundamental scientific knowledge to projects and problems in a positive manner. Perform data analysis and summarize experimental results Interact with QC and Process Development teams to advance analytical projects.
Organize, record and maintain experimental data Convey data analysis and interpretation to supervisor and colleagues with clarity and high level of accuracy Ensure proper operation and perform routine maintenance of all laboratory equipment Assist other staff to complete all laboratory tasks as necessary Document/review laboratory work using laboratory notebooks/worksheets that is detailed, timely and in compliance
with GLP/GDP requirements Train new members of department in basic flow cytometry techniques and instrumentation.
Maintain a safe workplace in accordance with company and OSHA policies/procedures Qualifications: B. S. in Biology or related discipline with 1 - 4 years of relevant experience Must have excellent organization skills and ability to handle multiple tasks Highly motivated, willingness to acquire new skills and ability to work with minimal supervision Must have strong scientific knowledge appropriate for analytical development work Experience in diverse analytical techniques (ELISA, flow cytometry, PCR) would be advantageous Experience working in a regulated environment would be advantageous Excellent verbal and written communication skills If hired, you will enjoy the following Eclaro Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro If interested, you may contact: Jane Bautista xyz X@ 332206xyz X Jane Bautista Linked In Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, interaction, interactionual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
PDN-9ad5bce0-a0d8-4a38-859a-4b8c9e8e7951
requires inputting and updating the CRM system and data records needs of the Salesforce for Alfasigma USA including Data Change Requests (DCRs) and CRM processes. This individual will be responsible to maintain all DCRs and approvals which supports the user community.
The Operations Specialist will also be responsible for maintaining the Fleet movement of vehicles and requests from the field. Fleet responsibilities will include planning, directing, and coordinating fleet vehicles for all company drivers. The Operations Specialist also serves as the primary contact concerning fleet questions. The Operations Specialist will be a critical member of the Sales Operations Team in supporting
the accomplishment of goals and project initiatives. This position reports to the Director of Sales Operations. Key Responsibilities: End-to-end administration and management of company fleet needs, inclusive of: Policy adjustments Insurance oversight Contracting Vehicle maintenance Vehicle turnover Vehicle management (location, registration, renewals and respective documentation/archiving via Fleet management software) Training (new-hires and existing drivers for annual requirements) CRM Data Change Request process for Salesforce Vacancy and Leads Administration and management via cross-functional collaboration with marketing to manage inbound requests Data entry for Salesforce Vacancy
Sample requests Ability to work in multiple Operation systems at one time, e.
g. roster management tool, Salesforce, Power BI, Veeva, Veeva mobile UI, Qlik, Excel Supports departmental operations by performing other duties as assigned on an ad hoc basis Experience & Qualifications: BA/BS degree in Computer Science or related preferred Strong Organizational Skills Excellent Communication/Writing Skills Presentation Skills Coding proficiency preferred, SAS, SQL Strong proficiency in Microsoft WORD, Excel, Power Point, and Power BI Some travel required to vendor sites, POA/national meetings some overnight/weekend travel may occur Must possess a valid driver's license in the state of residence; must possess and maintain satisfactory driving record Must be able to perform all essential functions of the position.
WHO WE ARE: Alfasigma USA is the local affiliate of the Italian based medical company, Alfasigma. Alfasigma is a leading Italian medical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries. Alfasigma USA's main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market.
We strive to be a strong healthy company in a strong healthy world. Alfasigma USA is headquartered in Bedminster, NJ. with a manufacturing plant in Shreveport, LA. a remote mail order shop call center and an established national salesforce. Alfasigma USA, Inc. offers: Comprehensive Compensation Package: Competitive base salary, depends on experience Annual bonus potential Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc. ) are some examples New hires are eligible for medical and dental coverage on date of hire.
Alfasigma USA, Inc. and its subsidiary, Brand Direct Health, L. L. C. (collectively the " Company" ) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, religious creed, religious observance, color, age, interaction, interactionual orientation, gender, gender identity, gender expression, genetic information, national origin, ancestry, marital status, medical condition as defined by state law (cancer and genetic characteristics), disability, military service, military and veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please email Human Resources at xyz X@ if you need assistance completing any forms or to otherwise participate in the application process.
