in a timely fashion Responds to product technical e-mails from customers, sales reps, & CS representatives in a timely fashion Maintains Technical Services product data base and FAQs based on current trends Trains Nutramax employees on existing and new Nutramax veterinary/human products Participates in training with the Product Development department on new Nutramax products Assist with the development of support material for new and/or existing products as deemed necessary by the Manager of Technical Services Maintains technical database/FAQs based on questions asked from the field Trains customer service team Complete AHPAER's as needed Process requests for SDS's Process check request Monitor
for any trending data from the field and communicate data to Manager, PSVT Perform other assigned duties as may be required in meeting company objectives Regular attendance is required.
Communicate effectively with other departments within the organization and function within a team environment. Minimum Requirements: Excellent writing, interpersonal, communication, and organization skills required. Must be detail oriented with proven ability to work collaboratively with internal and external teams. Able to give effective presentations to adult learners. Must be proficient in computer usage such as word processing, spreadsheets, and/or databases. Experience with Good Laboratory Practices
(GLPs), Good Clinical Practices (GCPs) regulations, and Standard Operating Procedures (SOPs), a PLUS.
Some travel required for: attending conferences and trade shows (10-20% travel required). Education and Experience: This position requires a High School diploma; Associate of Applied Science in Veterinary Technology or equivalent degree, and an active veterinary technician state license/registration/certification. Equivalent combination of education and experience may be considered. Relevant industry experience required with basic knowledge of scientific principles and practices. Supervisory Responsibilities: None Job Posted by Applicant Pro
