Free Classified Ads in Hampton, VA

plan, organize, administer and backss the patient advocate programs under the guidance of the Director of Quality Programs (DQP). The contractor shall forward requests from patients asking for downtown care referrals to the DQP for review and action. The contractor shall forward concerns from patients regarding quality of care/patient safety issues to the DQP for review and action.

The contractor shall consult the DQP for guidance and/or assistance when a task is above the contractor. The contractor shall perform all other duties as assigned appropriate to the profession. The contractor shall maintain a daily entry of each positive and negative complaint along with a resolution into a

cumulative database using excel spreadsheets, logs, and graphs IAW Joint Commission and Health Services Inspection Standards and Criteria. The contractor shall extract Ad Hoc data on a monthly basis and provide statistics to the DQP, and in turn, presents to the executive staff via monthly briefing.

The contractor shall retrieve customer service surveys completed by patients and will develop and manage the MTF patient feedback program. The contractor shall plan, develop, administer and evaluate the overall patient relations data to include survey data from internal and external surveys to include but not limited to the Department of Defense (Do D), AF, Air Combat Command (ACC), and 633

MDG. The contractor shall review and backss weekly and monthly Do D Service Delivery backssments (SDA).

The contractor shall forwards weekly and monthly survey data to patient advocates, clinical staff, and executive staff via email. The contractor shall identify positive and negative trends using statistical graphs and other performance improvement tools. The contractor shall prepare recommended action plans for approval and shall provide information to executive staff via monthly briefing. The contractor shall enter data analysis and findings into the computerized databases called Health Service Inspection MEDFACTS and Joint Commission Accreditation Model Program (AMP).

After a review of data by the DQP, action plans shall be initiated to meet statutory compliance. The contractor shall be responsible for all actions necessary for scheduling, notification to attendees, preparation of agenda and topics, identifying presenters, and recording meeting minutes for the monthly patient advocate meetings. Shall be responsible for presenting survey data analyzed as stated above. The contractor shall prepare and submit meeting minutes to the DQP later than (NLT) five (5) duty days after the meeting was held. Upon approval, minutes shall be filed appropriately.

The contractor shall hold in-service meetings with the clinics on an as-needed basis. The contractor shall conduct initial training to all newly appointed patient advocates within seven (7) duty days of receipt of the appointment letter. The contractor shall prepare and present the annual schedule of training and activities to the DQP. The contractor shall develop and conduct quarterly group patient relations training using Power Point presentations, videos, role-playing, scenarios, and other forms of training for all patient advocates. Education, Skills & Experience: The contractor is required to have a bachelor’s degree in health care and/or business/management discipline.

A Master’s degree in business/management discipline is desirable. Contractor personnel shall have a basic knowledge of fiscal management, human resources management, and computer systems and applications. The contractor shall have knowledge and understanding of the Joint Commission on Accreditation of Healthcare Organizations standards, TRICARE Military Health System, Department of Defense directives, United States Air Force regulations, policies, and local medical treatment facility regulations, policies, procedures, programs, and precedents.

The contractor shall also have knowledge of the principles and practices related to health care delivery systems, hospital organizational structure, functions, and interrelationships. Insight is required to evaluate the impact of work center operations on principles of patient care concerns. Knowledge of the priorities, goals, and policies of a military medical center is highly desirable. The contractor shall possess knowledge of fact-finding and techniques. The contractor must have a strong knowledge of established training policies, regulations, and procedures; strong instructor skills; and good management skills.

The contractor shall possess skills in exercising initiative, judgment, problem-solving, and decision-making. The contractor shall have skills in developing and maintaining an effective work environment to achieve goals and objectives. The contractor shall have strong oral and written communication skills, as well as good interpersonal and team-building skills. The contractor shall have the ability to research and prepare comprehensive reports. The contractor shall have the ability to initiate and monitor continuous quality improvement activities

Open & closing dates12/05/2023 to 12/20/2023 Salary $44,907 - $75,869 per year Pay scale & grade GS 3 - 6 Help Location 1 vacancy in the following location: Hampton, VA 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent - Work schedule Full-time - Service Excepted Promotion potential 6 Job family (Series) 0620 Practical Nurse Supervisory status No Security clearance Not Required Drug test Yes Announcement number CBTA-12199807-24-JJ Control number 763984500 Help This job is open to Internal to an agency Current federal employees of this agency.

Videos Help Duties Technically proficient

in initiating, performing, and completing assigned duties in providing care to variable patient populations. Ability to acknowledge and report technical issues that may delay or impede productive work efforts.

Assists during emergent situations, initiates, and / or assist with CPR, choking, fire emergencies, etc. and obtains equipment and supplies as requested by the RN or physician. Administers medication accurately and promptly under the general supervision of a RN. Demonstrates understanding of the effects and/or reactions caused by medications, treatments, and procedures. Records and reports these observations to RN. Performs personal care, diagnostic support duties and treatments

according to procedure under the direction of the RN in a timely manner.

Responds to patient's nursing needs, including physical comfort, and emotional needs and recognizing problems from the normal. Strive to involves patients and family to participate in the provision of care throughout the continuum. Participates and reinforces resources and referrals. Completes assignments in a timely manner with constructive utilization of remining time. Initiates, administer, backss, monitor, and report IV sites, start intravenous fluids and piggyback solutions prepared by shop. This involves monitoring IV fluids with/without medications, monitor flow of IV fluids, change IV tubing and IV site dressing, discontinues IV site.

Discontinues blood products. Documents care provided as such. Independently established priorities and varies the sequence of nursing cage based on the patient's conditions and/or response to treatment in or to accomplish assigned tasks with limited supervision by the end of tour. Work Schedule: Variable Schedule - May be any one of the available shifts at the VA. Monday - Sunday Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required Help Requirements Conditions of Employment You must be a U.

S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See " Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education: Graduate of a school of practical or vocational nursing approved by the appropriate State agency and/or accredited by the National League for Nursing [Accrediting Commission (NLNAC)] at the time the program was completed by the applicant. Licensure: Full, active, current and unrestricted licensure as a Licensed Practical or vocational nurse in a State, Territory or Commonwealth of the United States, or District of Columbia. English Language Proficiency: Licensed practical or vocational nurses appointed to direct patient care positions must be proficient in both spoken and written English as required by 38 U.

S. C. 7402(d), and 7407(d). Grade Determinations: Grade Determinations: GS-3 None beyond the basic requirements listed above GS-4. Employees may be appointed at or advanced to GS-4 if they meet any of the criteria in paragraphs (a) through (c) below: Six months of qualifying experience as an LPN or LVN; or Graduation from an approved school (which may be waived as provided in paragraph 4 of Section C) and one year of experience that involved nursing care work in a hospital, outpatient clinic, nursing home, or other supervised medical, nursing, or patient care facility that provided a practical knowledge of human body structure and sterile techniques and procedures; or Graduation from an approved school of at least 24 months duration.

LPNs at the GS-4 grade level perform all duties expected of employees at the GS-3 grade level; however, they are expected to exercise greater judgment, require less supervision, and to operate in accordance with all established policies, procedure, and techniques. GS-5 Completion of at least 1 year of qualifying experience at the GS-4 level or equivalent.

Demonstrated knowledge and ability to provide a full range of practical nursing care to patients with a variety of physical and/or behavioral problems. Works with the RN and/or MD/DO to appropriately orient/train less experienced LPNs/LVNs and/or Nursing Assistants (NAs)/Health Technicians (HTs) in relation to acceptable standards of practice in promoting optimal patient care delivery. Provides effective education to patients and/or family members in relation to common disease processes, medication, and /or prescribed treatment regimes. Demonstrated ability to serve as a responsible member of the nursing team and interact in an appropriate manner with patients, family members, professional and other supportive personnel involved in the delivery of patient care, incorporating acceptable, established customer service standards into practice.

Knowledge and skill sufficient to prepare, administer, and appropriately document actions taken specific to commonly prescribed oral, topical, subcutaneous, intramuscular, and/or intravenous medications as permitted by approved local facility policies and procedures. Observation and documentation will include patient's response to medication administered and the reporting of any noted change in patient's condition to RN or MD/DO.

Knowledge and ability to recognize the need for and to institute emergency measures when indicated, promptly seek the assistance of the RN or MD/DO, and assist in resuscitation procedures in cardiac and/or pulmonary arrest. Recognizes and appropriately responds to breakage/malfunction or loss of equipment, safety hazards, and supply deficiencies, promptly reporting to appropriate personnel for corrective action. Completed work is under the general supervision of an RN or MD/DO.

Individuals at this grade level are expected to have a broad working knowledge of practical nursing procedures. However, completion of more complex practices or procedures may be subject to closer higher-level review. GS-6 Completion of at least one (1) year of additional qualifying experience at the GS-5 level or equivalent , fully meeting all performance requirements for the GS-5 LPN/LVN. Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant] patient information.

Completed work should need only a general review by a registered nurse (RN) or physician (MD/DO) for appropriateness and conformity with established policies/procedures. Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care and patient/family education. In organizing and delivering care, the LPN/LVN recognizes and considers emotional, cultural, spiritual, socio-economic, and age-related factors.

Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD/DO. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD/DO, and initiate appropriate emergency interventions as directed.

Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members, and other staff. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.

Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patients, family members, and/or other internal/external customers. Knowledge and skill in performing support duties for complex diagnostic tests and/or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs/LVNs or NAs/HTs related to support duties for these more complex, specialized tests/procedures.

References: VA Handbook 5005/3, Part II, Appendix G-13, Licensed Practical or Vocational Nurse Qualification Standard dated April 10, 2003 The full performance level of this vacancy is 06. The actual grade at which an applicant may be selected for this vacancy is in the range of 03 to 06 Physical Requirements: Physical Requirements: Heavy lifting (45 lbs and over); Straight pulling; Pulling hand overhand; Reaching above shoulders; Use of fingers, both hands required; Walking; Standing; Kneeling; Repeated bending, both legs required; Near vision correctable at 13" to 16" to Jaeger 1 to 4, Far vision correctable in one eye to 20/40 in the other; Ability to distinguish basic and shades of colors; Hearing without aid; Hearing whispers; Mental and Emotional Stability.

Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U. S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i. e. medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Read more Benefits Help A career with the U. S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C. V. and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e. g. Peace Corps, Ameri Corps) and other organizations (e. g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an backssment method used in the hiring process to verify information provided by a candidate (e.

g. on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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