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Collaboration, Environment, and most of all Fun! Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain.

At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain! Work, Play, Get Paid and Enjoy the Perks: Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more! 401(k) plan (Available to

any employee over the age of 18) 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers 30% - 45% off Snowshoe food & beverage locations (excludes alcohol) 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.

Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face As a Front Desk Agent, you will mostly likely be the first face our guests see as they arrive to the mountain. We are seeking warm and friendly individuals who are eager to assist guests by staying up to date with resort information and are proactive with issue resolution and guest satisfaction. Meet people from across the country and across the globe.

Join in our fun filled winter season and enjoy all the Employee Perks of working at resort!

RESORT OVERVIEW, CULTURE AND VISION Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness. OUR VALUES Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests. 3 Integrity Performance Environment Fun Collaboration ESSENTIAL DUTIES: Develop computer systems technical knowledge by learning the SMS (reservation and front office systems) and the RTP (ticketing system).

Develop lodging accommodations knowledge by learning about all of the resort's accommodations. We currently have 33 distinct complexes with approximately 1,200 rental units including hotel rooms, condominiums and private homes. Acquires understanding and knowledge of lodging rates by learning the rate structures and knowing where to find the rates for each lodging accommodations including rack, discount seasons and packages. Develop general resort knowledge by learning the information and pricing for lift tickets, ski rentals, ski lessons, adventure products and special events.

Confirms lodging accommodations and resort activities by greeting guests, reviewing reservations, making necessary changes and checking guests into their accommodations. Reserves lodging accommodations and resort activities for walk-in guests by explaining available lodging and activity options, quoting rates and booking reservation. Collects and reconciles daily transactions by collecting folio balance, preforming required accounting procedures, processing a shift report and balancing cash drawer.

Achieves a high quality of guest service by answering inquiries concerning recreational opportunities, scenic attractions, special events, entertainment, shopping, eating establishments, travel routes and all general information. Maintains guest confidentiality by safeguarding credit card information, room numbers, addresses, phone numbers and issuing proper keys. Maintains rapport with housekeeping and maintenance services by relaying information regarding early checkouts, walk- ins, room changes and by reporting housekeeping and maintenance problems or issues as reported by our guests.

Organizes and maintains daily operations by relaying information, ensuring reports or supplies are ready for the next shift, maintaining the front desk in a clean and orderly fashion, and keeping information racks full of brochures. Contributes to team effort. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. EDUCATION & EXPERIENCE REQUIREMENTS Education: High school diploma/equivalent or actively enrolled in an educational program.

Experience: Specific Experience-Not Required. This position may be required to work evenings, weekends and holidays. Office Environment: Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer Associated topics: alley, gallery, hostess, kings, luggage, madison, rapids, reservations, service representative, spa

Environment, and most of all Fun! Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain.

At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain! Work, Play, Get Paid and Enjoy the Perks: Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more! 401(k) plan (Available to any employee

over the age of 18) 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers 30% - 45% off Snowshoe food & beverage locations (excludes alcohol) 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.

Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face If you have a knack for making a great first impression and are skilled at providing high quality guest interactions then we would love for you to join us as a Front Desk Supervisor. Our Front Desk Supervisors oversee our Front Desk Agents and set the example for what an exceptional guest experience looks like. They will promote a high level of hospitality and courtesy

while ensuring staff has proficient knowledge of all front desk responsibilities and duties.

RESORT OVERVIEW, CULTURE AND VISION Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness. ESSENTIAL DUTIES Be able to provide assistance to the front desk agents by being knowledgeable and experienced in all of the responsibilities and duties required of an individual front desk agent. Have full knowledge of SMS and RTP.

Promote hospitality and courtesy at the front desk by observing and encouraging staff, being proactive and providing guidance as needed. Increase guest satisfaction and ensure service recovery by listening to, speaking with and researching all areas of guest concern, using judgment to resolve guest issues. Resolve specific guest issues concerning billing by taking phone calls from guests with questions about their accounts then explaining and/or researching to correct any errors. Ensure that staff is adequately trained by monitoring the front desk staff on a daily basis becoming highly aware of each individual agent's level of competence and provide additional training to continually improve performance.

Develop front desk staff by coaching, correcting and encouraging agents as well as providing ongoing training and educational opportunities. Monitor agent's daily transactions by verifying money drops and researching/recording overages and shortages. Promote team play by monitoring staff relations and intervening before conflicts occur. Maintain rapport with other department by keeping lines of communication open with housekeeping and maintenance services, marketing, reservations, group sales and other departments as necessary.

Communicate staff and guest issues by providing feedback to front desk management staff. Improve job results and provide management with information by maintaining feed-back logs and performing one on one's. Ensures completion of back office responsibilities by delegating or completing assigned tasks. Maintain professional knowledge by attending educational workshop and meetings. Ensure proper operation of equipment by trouble- shooting and communicating with the IT department. Maintain a safe, clean and comfortable working environment by complying with company policies and being alert to health and safety hazards for employees and guests.

Maintain an adequate stock of supplies by monitoring supply of lift tickets, ski rental forms, brochures, etc. as needed. Contributes to team effort. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. EDUCATION & EXPERIENCE REQUIREMENTS Education: High school diploma Experience: Prior experience in a guest service, lodging or front desk operation.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Specific Experience other than Front Desk: LEADERSHIP Understands business complexities and assumes responsibility for driving change Leads employees or teams of employees to achieve goals Guides employees through periods of change, even during difficult times or in the face of hard business decisions Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability ENGAGEMENT Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention Demonstrates true passion for the job, the resort, and the company overall Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION Communicates clearly and appropriately - both orally and in writing Responds to questions or requests in a timely manner Conducts regular one-on-one and departmental meetings to ensure a good flow of information Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered All communication is down home and strives to improve upon a high level of guest service in a friendly manner DELIVERY Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall Meets or exceeds financial goals, budgets, forecasts Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations Takes steps to provide epic experiences that are wild, memorable and unexpected FLEXIBILITY Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change Adjusts budgets and reforecasts as needed across the year based on changing business needs Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary Inspires a unified team through understanding was is required for successful, cooperative and fun team success PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays.

Office Environment: Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer Associated topics: beach, bell, bellstand attendant, concierge, front desk, guest, madison, sheraton, terrace, vip