Location: Herndon, VA
Company: Northwest Federal Credit Union
monitor and analyze individual and team performance to evaluate the effectiveness of training and design new programs as needed. Successful candidates have excellent interpersonal and organizational skills. They have a strong knowledge and understanding of retail-banking products, services, customers, competitors, and sales techniques.
Additionally, they excel at analyzing learner needs, designing and developing blended learning solutions, and measuring learning effectiveness. They possess a strong track record of delivering engaging training and coaching, resulting in confident and competent employees who effectively use relationship-centric sales processes and achieve individual and
team sales related goals. Responsibilities Collaborate with senior leadership to ensure learning solutions are aligned to the organization's sales and service strategies and initiatives Partner with stakeholders and SMEs to backss, identify, and prioritize training and development needs Design and develop learning solutions that include measurable objectives, leader and participant materials, experiential learning activities, simulated backssments, and leveled evaluation methods Plan, coordinate, and deliver in-person and virtual instructor-led training to new and existing employees Create supplemental resources that support the transfer, retention, and application of learning solutions
Track, measure, and backss the adoption and effectiveness of learning solutions and their impact on sales performance Consistently provide updates to various stakeholders about strategy, adjustments, and progress Manage sales and service training related vendors and monitor utilization Leads projects, including planning, execution, oversight and reporting Participate and engage in training and development opportunities to maintain and enhance role relevant knowledge, skills, and experience Travel to branch and additional offsite locations for observation, coaching, and training as needed Contribute to organization needs and team efforts by accomplishing related priorities as directed Research HR and TD trends in the areas of sales and service.
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)Qualifications Required Bachelor's degree in business, HR or related field or equivalent experience Minimum 7 years of Credit Union/Financial Institution experience Strong organizational awareness, communication, and project management skills Experience interacting and influencing senior leader decisions using data-driven information Demonstrated success implementing sales and service strategies and solutions from inception to conclusion Demonstrated success leading/coaching teams to achieve organizational goals Working knowledge of Microsoft Office and Adobe Acrobat products Ability to facilitate engaging training and presentations Ability to design, develop, implement, and evaluate learning solutions Effective oral and written communication skills Accuracy and detail orientation Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining employee confidentiality Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely Preferred 3 years of progressive experience in training related positions, specifically supporting organizational development, sales and service training, and/or relationship skills building Experience in instructional design methods, adult learning theories, training backssment and evaluation, training delivery and facilitation, web-based/virtual training Experience with various authoring tools such as Articulate, Camtasia, and Vyond
a variety of transactions. They act on behalf of a variety of departments within the credit union to support the overall member experience. Using knowledge of Credit Union products and services, as well as outstanding member service skills, you will address issues, provide support, and offer information to service and build member relationships as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.
Responsibilities Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work Accurately and efficiently process a variety of transactions,
including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc. Pro-actively identify financial opportunities for the member utilizing the fundamentals of the Member Advantage, working cooperatively with appropriate business partners Support the member service center in achieving member's retention, acquisition and growth goals Promote the credit union & membership growth through community involvement Maintain a professional manner to build member confidence and trust Adhere to all procedures stated in the Credit Union's MSR policy and procedures Ensure compliance with operational, security and control policies/procedures, preventing fraud
and protecting member assets Positively demonstrate teamwork by pro-actively assisting other colleagues when needed as well as actively participating and contributing during team meetings Recognize an act on referral opportunities to other lines of business within the Credit Union In order to assist the member services team, additional duties may be assigned as needed Pro-actively reach out to existing members by participating in branch sales promotions Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)Qualifications High School diploma or GED; college degree preferred Minimum 2 years customer service experience (may include call center, banking, credit union, retail, etc.
) Customer service experience, with banking, credit union, or call center experience preferred Demonstrated strong attention to detail Ability to work independently with minimal direct management supervision Demonstrated initiative and resourcefulness as a self-starter Must have the ability to work on-site in the Herndon, VA office during the training period Ability to work M-F 10:30am - 7pm & a Saturday rotation Spanish proficiency is highly preferred for this position EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, interaction, interactionual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-xyz X or.
management request, and also handles communication to users across the organization. Where applicable, the IT Service Desk Technician will assist in overseeing the security, integrity, and safety of the desktop infrastructure. The primary objective of these activities is to deliver value, via highly available IT Services, to the member owners of Northwest Federal Credit Union.
Responsibilities Categorize and prioritize incoming calls and self-service submissions to the IT Service Desk to ensure user and member needs are addressed in a timely and effective manner, and in accordance to established Service Level Agreements (SLA's) Create tickets within the IT Service Management System
that contain all required and pertinent information Provide direct user support to resolve incidents and complete service requests Document actions performed to resolve the issue within the ticket, and when necessary create new Knowledge Base Articles (KBA's) for future use by other technicians Perform post-resolution follow ups with senior level help desk personnel as required Complete access management requests for user on-boarding, transfers and separations Escalate tickets as necessary to IT service providers.
Escalated tickets should include notes that outline what troubleshooting steps were performed, and the results of those actions, prior to escalation Identify and report
trends which impact IT service levels to management Assist in producing monthly IT service level reports Assist in imaging new workstation hardware Assist in the management of corporate cellular devices Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)Qualifications High school diploma or equivalent One year of IT troubleshooting experience preferred; experience working in a high volume call center environment may be substituted for relevant experience Experience in the following IT troubleshooting areas preferred: Identifying, connecting, and troubleshooting hardware components and devices Installing and supporting Microsoft Windows desktop operating systems and Office applications Identifying network types, standard protocols, and troubleshooting connectivity issues Standard IT Security practices and applicable data privacy practices and laws General Understanding of the following is preferred: IT Service Management processes Microsoft Domain Services Virtual Desktop Interface (VDI) technologies Linux and/or open source technologies Unified Communications technologies Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions Effective oral and written communication skills Ability to demonstrate new skills as required by the organization after sufficient time and training to support an evolving environment Ability to write technical documentation Ability to interact effectively with all levels of the organization and/or with members Must be able to work the hours of M-F 7:00am-3:30pm, with one rotational late shift a week and one rotational Saturday a month Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, interaction, interactionual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-xyz X or.
to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us! Job Description: This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM.
This role also accurately and efficiently processes cash transactions for clients as needed. Relationship bankers have deep conversations with clients to gain in-depth knowledge of their financial and life priorities. A Relationship Banker (responsibilities): --- Executes the bank's risk culture and strives for operational excellence--- Builds relationships with individual clients to meet their financial needs--- Follows established processes and guidelines in daily activities
to do what is right for clients and the bank, adhering to all applicable laws and regulations--- Grows business knowledge and network by partnering with experts in small business, lending and investments--- Manages financial center traffic, appointments and outbound calls effectively--- Drives the client experience--- Manages cash responsibilities You're a person who (required skills): --- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
--- Collaborates effectively to get things done, building and nurturing strong relationships. --- Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.
--- Is confident in identifying solutions for new and existing clients based on their needs. --- Communicates effectively and confidently, and is comfortable engaging all clients. --- Has the ability to learn and adapt to new information and technology platforms. --- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). --- Applies strong critical thinking and problem-solving skills to meet clients' needs.
--- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. --- Efficiently manages your time and capacity. --- Focuses on results, while acting in the best interest of the client. --- Can be flexible to work weekends and/or extended hours as needed. You'll be more prepared if you have (desired skills): --- Experience in financial services and knowledge of financial services industry, products and solutions. --- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
--- Six months of cash handling experience. --- Bachelor's degree or business relevant associate degree such as business management, business administration, or finance. Skills Used in this Role: --- Customer Service--- Risk Management--- Consumer Products and Solutions--- Overcoming Objections--- Risk Management--- Cash Management--- Demonstrating Technology--- Relationship Management--- Active Listening--- Learning Agility--- Problem Solving--- Critical Thinking--- Multitasking Shift:1st shift (United States of America)Hours Per Week: 40
difference At Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your passion for food and your authentic self to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best.
And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community. how you’ll make the difference Our bakeries are a hub of comfort and happiness in our Wegmans stores. As a member of our Bakery Department, you’ll work alongside a talented team responsible for the production and packaging of
the breads, bagels, sweet treats, and other baked goods that make our customers’ day. Our fast-moving, people-first bakeries are the perfect place to let your passion for baking shine.
what will you do? Bake, produce, and package baked goods Provide incredible customer service and answer customer questions in a timely manner Ensure fresh and appealing displays by keeping cases and aisles clean and well-stocked Help maximize sales through effective procedures for stocking, rotating, and merchandising product on the sales floor and in the back rooms May help unload daily deliveries and stock cases, displays, and backroom coolers with new and existing inventory At Wegmans, we’ve long believed
we can achieve our goals only if we first fulfill the needs of our people.
Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans. Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone. And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them.
Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department. Comprehensive benefits Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working Sundays or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with both a profit-sharing and 401(k) match A generous scholarship program to help employees meet their educational goals Live Well Employee & Family program to support your emotional, work-life and financial wellness Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more! Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position. For 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community.
Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do. For more details: jobs-search. org/cake-decorator_alexandria-c449899/cake-decorator-alexandria_i1982093215
looking for the next generation of financial advisors-those with a passion for people and drive to make clients' financial lives better. You'll advise and guide clients on how to achieve their financial goals. Additionally, you'll be equipped with the expertise to support them with personal investing tools and resources.
During this stage of your journey, the Merrill Financial Solutions Advisor (Merrill FSA) will help provide you with the necessary training and guidance through a defined path to become the financial advisor you want to be. You will have the opportunity to work with both affluent and high net worth clients, identifying needs, developing relationships, reviewing investment
goals, and preparing investment recommendations that align with the goals of both existing and prospective clients. In this role you will develop the relationship management skills necessary to operate in an Elite Growth Practice (EGP).
From marketing yourself to managing your own practice, we'll prepare you with everything you need as you develop within your role. The MFSA role provides experienced advisors the opportunity to pursue a career within Merrill Wealth Management. Once you have honed your skills and demonstrated success as a MFSA, you typically will progress into the next stage of training. Located in a Merrill branch. This position is subject to SAFE Act registration requirements.
Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing.
Your position requires SAFE Act registration and you'll be required to register and submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We'll help you Get training and one-on-one mentorship from managers who are invested in your success. You'll enroll in our Academy to develop as an advisor; the potential for growth is yours! Build connections to grow your network and business.
Starting at a Merrill branch, you'll interact with Merrill financial advisors, institutional retirement participants and higher net worth clients. Deliver advice through client reviews/presentations with confidence, including reviews of financial goals, and recommend investment advisory strategies to help clients achieve their financial goals. Learn about the full suite of financial solutions. Connect clients to solutions that are in their best interest, such as core Banking, Investment & Life Priority--- solutions, through Bank of America and Merrill to meet their financial needs.
As a Merrill FSA, you can look forward to A strong referral network from across the business to increase opportunities for affluent and high net worth client acquisition and provide access to partners who are specialists in their field. Marketing strategies to reach wider audiences with greater appeal. Ongoing professional development to deepen your skills and optimize your practice as the industry evolves. Potential Opportunities for professional growth. Leadership opportunities, including leading client and conference seminars We're a culture that Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.
Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. Is committed to advancing our tools, technology and ways of working.
We always put our clients first to meet their evolving needs. Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Required skills: Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses. Has three years' experience working in the financial service industry and/or a sales environment where goals were met or exceeded (including at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services) Is a self-starter who efficiently manages time and capacity.
Sets and accomplishes goals, achieving whatever you put your mind to. Builds and nurtures strong relationships. Collaborates effectively with others to get things done. Communicates effectively and confidently and is comfortable engaging all clients. Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment. Likes to learn, adapts to new information and seeks the right solutions for clients. Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients.
Desired skills: Proven ability to partner and promote lead generation. Experience balancing investment management, sales activities and new client development. Strong computer skills and the ability to multitask in a demanding environment. A bachelor's degree, preferably in business-related field. Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). Obtained insurance licenses. ADPJOBShift:1st shift (United States of America)Hours Per Week: 40
