Medical Receptionist; Bilingual, English & Spanish Center Well West Vine -

Detailed Information

LISTED SITE
  • Location: Kissimmee, FL

  • Company: Humana

Vine Street; Kissimmee, FL 34741 Medical Receptionist Role Overview: The Medical Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.

Responds to routine inquiries from internal or external sources such as the organization s location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting

rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact Additional Information Required Qualifications Experience in a fast pace/high volume environment Bilingual (English/Spanish) Minimum of 1-year professional experience as a Medical Receptionist in front-office direct patient care contact Experience with MS Outlook Basic Computer knowledge Must be a team player with excellent

communication skills Willingness to learn and be cross trained in other roles based on business need Preferred Qualifications Experience with HEDIS Experience with Electronic Medical Records Previous experience in a geriatric setting Medical Receptionist Working hours: Scheduled 40 hours per week Monday to Friday 8AM-5PMLocal travel may be required; Mileage is reimbursed This role is considered patient facing and is part of Humana s Tuberculosis (TB) screening program.

If selected for this role, you will be required to be screened for TB. Alert Center Well, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.

When required, an email will be sent from.@ with instructions to add the information into the application at Humana s secure website. Benefits Being a part of the Center Well team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more. Language Proficiency Testing: Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance.

See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency backssment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. #LI-MM1#LI-Onsite Scheduled Weekly Hours 40 About us About Center Well Senior Primary Care: Center Well Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more.

Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient s well-being. About Center Well, a Humana company: Center Well creates experiences that put patients at the center.

As the nation s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest shop benefit manager, Center Well is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), Center Well offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company.

By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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responsibility in a very high-volume environment.

The work involves such activities as coordination of patient flow, appointments, and electronic medical record administration. The incumbent must be able to use independent judgment and initiative as well as interact professionally with clients, staff, and the public.

Coordinates client’s check-in/out process for clinics/programs at the Osceola County Health Department such as backssing client’s needs and completing demographic information for new and existing clients. Responsible for collecting required documentation to determine initial and continuing eligibility, updating financial and insurance information, scheduling appointments

per clinic guidelines and collecting applicable fees. Responsible for preparing 680 forms. Responsible for answering incoming calls (switchboard) and serve as an information source to connect clients to all areas of the Health Department.

Provides accurate information and/or route calls to appropriate extensions. Responsible for scheduling clinic appointments, updating demographics and collecting insurance information. Calls clients to reschedule cancelled appointments using the appointment reminder responses report and coordinate language line services. Responsible for welcoming all clients, provide guidance, information and issuing Q-flow tickets at the information desk. Completes medical

record functions such as medical record release, completion of medical faxes and scanning of laboratory and diagnostic reports into HMS according to DOH State and federal guidelines.

Assures confidentiality of electronic and paper medical records according to HIPAA guidelines. Responsible for reviewing upcoming appointments to ensure clients are scheduled for the appropriate service, verify insurance and/or eligibility are current. Responsible for reminder calls to patients. Required Knowledge, Skills, and Abilities: Knowledge of principles and processes for providing customer and personal services; Knowledge of office procedures and systems such as word processing, managing files and records and workplace terminology.

Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting in inappropriate times; speaking, talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand. Qualifications: Minimum - At least one (1) year of experience of customer service dealing with public At least one (1) year of experience with computer applications At least one (1) year of experience with cash handling Bilingual in English and Spanish and fluently speak, read, and write both languages Ability to perform emergency duties before, during and/or beyond normal business hours and/or day in the event of an emergency, disaster, or threat of disaster man-made or natural Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Florida Department of Health in Osceola The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more!

For a more complete list of benefits, including monthly costs, visit www. mybenefits.. Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website: http: //www. sss. gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

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