Location: Boone, IA
Company: Boone Bank & Trust
that enter the bank in a professional and friendly manner. Handle telephone inquiries, responding to routine questions and directing calls to appropriate departments. Assist customers in the selection and opening of accounts to meet their financial needs; including checking, savings, certificates of deposits, IRAs, etc.
Perform maintenance on existing accounts and review prior days work to ensure accuracy. Cross-sell bank products or services to existing and potential customers' in-person as well as by phone and written correspondence. Ensure compliance with all laws and regulations relating to all products offered by the Bank to retail customers. Process teller transactions such as deposits,
withdrawals, and check cashing. Multitask between customer interactions and daily tasks. Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
Balance daily work within given time frame and properly follow operation policies and procedures. Answer questions or resolve complex problems on customer accounts. Maintain a high level of product knowledge and demonstrate that knowledge by proactively meeting customer's needs. Understand and promote electronic and mobile banking services. Assist other employees/departments/branches to promote teamwork and good communication. Promote
a positive bank image through community involvement. Other duties as assigned.
Requirements: Education & Experience Prior bank experience preferred. 1 year of customer service experience preferred. Knowledge, Skills & Abilities Basic computer literacy with knowledge of Microsoft Office (Word, Excel, Outlook). Demonstrated accuracy and attention to detail in previous work history. Excellent verbal and written communication skills. Ability to work independently. Basic mathematical skills. Excellent customer service skills. Excellent organization and time management skills Work under pressure and perform several tasks simultaneously. Proven ability to resolve problems and effectively deal with challenging customer situations.
Reporting to this position: No direct reports Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is frequently required to sit or stand. The employee will frequently use and talk on the telephone and use a computer and other office equipment.
Work environment: While performing the duties of this job, the employee is frequently, located inside an office building. Hours: Monday-Friday 8:00am-4:30pm and rotating Saturdays 8:45am-12:00pm
Is responsible for providing a high quality of customer service, cross-selling bank services, and balancing each day's transactions and verifying cash totals. Assists with balancing the branch's daily activities and totals. Position Requirements: High School diploma or equivalent.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful completion of in-house training program (if available) or other approved training program. Good oral and written communication skills and be able to operate standard office equipment such as computer, adding machine, copier, and fax. Excellent interpersonal skills.
and efficiently. Tellers also maintain and develop a working knowledge of basic bank products and services; and support the sales and service efforts of the teller team by identifying and referring sales opportunities to the appropriate bank team member.
This role offers an exciting opportunity for candidates with prior teller, banking, or some retail sales experience who are interested in beginning a career in banking at Bank Iowa. Provides an exceptional client experience while supporting client banking needs, such as deposits, withdrawals, payments and other typical teller transactions. Answers client questions and inquiries and provides account information both in person and on the
phone. Develops relationships with clients and contributes to improving their financial wellness while supporting and furthering their relationship at the bank.
As a Part Time Teller you can expect to work between 20-30 hours a week and must have availability to work on Saturdays. Our Altoona location is open between the hours of 8:00 AM to 5:30 PM Monday through Friday and 9:00 AM to 12:00 PM on Saturdays. Specific hours for this role will be discussed in the interview. Requirements: Skills/Experience You'll Need High School Diploma/G. E. D. 6 months to 1 year cash handling and/or client experience, in professional office environment preferred. Ability to exhibit professionalism with
internal and external clients. Ideal candidates will have some banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.
What you'll love about us Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here. A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allows our team members to think big. Blending work and life - As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
Continued learning opportunities - Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
Community Involvement - Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 24 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO. Recognition - Bank Iowa is proud of our team members who Live our Values. Our peer nominated recognition program presents team members who Live our Values on an annual basis. Our People-Centered Culture At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth.
Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 26 locations. At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other, like family.
If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you. Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, interaction, pregnancy, interactionual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.
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are responsible for all supervisory duties. Ideal candidates would have some banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.
Education: High school diploma or equivalent required. Experience: A minimum one year previous bank Teller and/or cash handling/customer service experience preferred, or equivalent education and experience. Previous supervisor's experience preferred. Tellers will be scheduled between 7:45am-5:15pm Monday-Thursday, 7:45am-5:45pm Friday and some Saturdays from 8:30am-12:15pm. Pre-employment credit check, criminal background check and drug screen is required.
