Location: Storm Lake, IA
Company: Central Bank
image and engage in professional and friendly communication with customers Actively listening to customer needs and inquiries to determine appropriate service actions Refer any customer questions regarding products or services to the appropriate person Accurately enter customers' transactions into computer to record transactions and issues computer-generated receipts Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
Receive and count daily inventories of cash and drafts.
Monitor bank vaults and ATM's to ensure cash balances are correct. Order a supply of cash to meet daily needs Carry out special services for customers as requested in adherence to Bank policy Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits Identify transaction mistakes when debits and credits do not balance Arrange monies received in cash boxes and coin dispensers according to denomination.
Resolve problems or discrepancies concerning customers' accounts Explain, promote, or sell Bank products or services using computerized
information about customers to tailor recommendations Count, verify, and post armored car deposits Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items Perform clerical tasks such as typing, filing and answering multi-line phone system Performing all other duties as assigned SKILLS AND ABILITIES Ability to learn and use the Bank's PC hardware and software; in addition to being proficient in Microsoft Office products, including, but not limited to: Word, Excel, and Outlook Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs Ability to read, write and comprehend simple instructions, correspondence and memos.
Effectively present information in a one-on-one and small group situation to customers and other employees. Interpret documents such as procedure manuals, work instructions, software manuals. Demonstrate strong oral/communication, organization, attention to detail and problem solving skills Ability to work in a team environment and take direction from management and supervisors Responsible for knowing and following Bank Security Act (BSA) and Customer Identification Program (CIP) regulations, policies and procedures Must have flexibility to deal with changing work hours and locations as needed EDUCATION & EXPERIENCE High School Diploma or equivalency preferred Minimum of one (1) year of experience in customer service/cash handling
checking and savings accounts, CD's, loans, and general ledger (GL) accounts. Additional responsibilities include daily reconciling of various general ledger accounts, computer-oriented operations, handling telephone inquiries, processing incoming and outgoing returns and other day-to-day functions of the bookkeeping department, as needed.
Maintains exceptional customer service when working with or assisting all customers and employees. Sells and promotes all bank services in such a way as to enhance the bank's image within the community. EDUCATION/TRAINING/EXPERIENCE: Associate's Degree or higher in Banking or Business related field. LANGUAGE SKILLS: Strong reading, writing and verbal
skills to effectively present information and respond to questions from customers, prospective customers, and other employees. MATHEMATICAL SKILLS: Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as interest and percentages. REASONING ABILITY: Recognize irregular or suspicious transactions and take appropriate steps to prevent loss. Comprehend and understand bank operations, policies (manuals), and procedures. Reconcile problems requiring common sense judgment, tact, and on-the-spot decisions. Determine whether or not requests for confidential information should be granted
or refused. OTHER SKILLS: Basic understanding of computer-related operations.
Interpersonal skills to deal with customers in a courteous and professional manner. Basic understanding of debits and credits. Proficiency with ten key calculator. Computer skills in Microsoft Word, Microsoft Excel and database software to generate correspondence and reports. CERTIFICATES, LICENSES, REGISTRATIONS: None Required. SCHEDULE: Monday through Friday 8:00am-4:30pm. MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY
and efficiently. Tellers also maintain and develop a working knowledge of basic bank products and services; and support the sales and service efforts of the teller team by identifying and referring sales opportunities to the appropriate bank team member.
This role offers an exciting opportunity for candidates with prior teller, banking, or some retail sales experience who are interested in beginning a career in banking at Bank Iowa. Provides an exceptional client experience while supporting client banking needs, such as deposits, withdrawals, payments and other typical teller transactions. Answers client questions and inquiries and provides account information both in person and on the
phone. Develops relationships with clients and contributes to improving their financial wellness while supporting and furthering their relationship at the bank.
As a Part Time Teller you can expect to work between 20-30 hours a week and must have availability to work on Saturdays. Our Altoona location is open between the hours of 8:00 AM to 5:30 PM Monday through Friday and 9:00 AM to 12:00 PM on Saturdays. Specific hours for this role will be discussed in the interview. Requirements: Skills/Experience You'll Need High School Diploma/G. E. D. 6 months to 1 year cash handling and/or client experience, in professional office environment preferred. Ability to exhibit professionalism with
internal and external clients. Ideal candidates will have some banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.
What you'll love about us Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here. A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allows our team members to think big. Blending work and life - As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
Continued learning opportunities - Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
Community Involvement - Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 24 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO. Recognition - Bank Iowa is proud of our team members who Live our Values. Our peer nominated recognition program presents team members who Live our Values on an annual basis. Our People-Centered Culture At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth.
Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 26 locations. At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other, like family.
If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you. Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, interaction, pregnancy, interactionual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.
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are responsible for all supervisory duties. Ideal candidates would have some banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.
Education: High school diploma or equivalent required. Experience: A minimum one year previous bank Teller and/or cash handling/customer service experience preferred, or equivalent education and experience. Previous supervisor's experience preferred. Tellers will be scheduled between 7:45am-5:15pm Monday-Thursday, 7:45am-5:45pm Friday and some Saturdays from 8:30am-12:15pm. Pre-employment credit check, criminal background check and drug screen is required.
