Location: Henderson, KY
Company: Field & Main Bank
to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services in order to refer them to appropriate departments for assistance and additional sales opportunities.
Consistent in providing courteous, professional, accurate, timely, knowledgeable and patient service to the customer. Must be bilingual in English & Spanish, and must be able to translate/interpret statements from English to Spanish and Spanish to English. EDUCATION & EXPERIENCE: High school diploma or equivalent. Prior Customer Service experience. Cash handling experience. Teller experience preferred. Understanding of basic mathematical
skills. Good interpersonal communication & computer skills. Fluent in both Spanish & English languages. ESSENTIAL DUTIES & RESPONSIBILITIES: Translate and interpret statements from English to Spanish and Spanish to English.
Manage large sum of currency with accuracy. Receives cash & checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank's computer system. Examine identification and identify validity. Examine checks deposited and determine proper funds availability based on regulation requirements & complete hold notices accurately. Process large commercial deposits. Process savings withdrawals: verify and
receive proper identification. Process loan payments: verify payment amount and issue receipts.
Identify counterfeit currency. Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss or fraud. Issue cashier's checks redeem U. S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments and issue gift cards. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Knowledge of products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to: refer customers to the proper department for issues that cannot be resolved in retail. Promote and cross-sell bank products and services. Identify and attempt to correct any discrepancies found in customer information files (CIF) Assist in opening and closing of vault and night depository. Balance cash drawer daily. Researches any outages and reports any unresolved discrepancies to the supervisor. Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Open and close the bank by following established security procedures. Live and represent the Field & Main culture and brand. Perform related duties as assigned by supervisor. COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.
Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills. Initiative - Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work backssments. Seeks out new learning opportunities.
Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision. Follow-Up - Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and/or supervisor. Keeps supervisor informed of status of completed tasks. Communication Skills - Relates positively to customers, co-workers, and supervisors.
Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners. Interpersonal Relationship Skills -Works well with co-workers conveying thoughts and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior.
Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs.
Ability to maintain accuracy and quality of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors.
Maintains all the required and appropriate records necessary in the job. Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information. ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties.
Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management. REV. 06/22/2021 JMB EOE/Minorities/Women/Vets/Disabled PIe10494c0264e-9092
in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable and patient service to the customer.
- EDUCATION & EXPERIENCE: High school diploma or equivalent. Prior Customer Service experience. Cash handling experience. Teller experience preferred. Understanding of basic mathematical skills. Good interpersonal communication & computer skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Manage large sum of currency with accuracy. Receives
cash & checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank's computer system.
Examine identification and identify validity. Examine checks deposited and determine proper funds availability based on regulation requirements & complete hold notices accurately. Process large commercial deposits. Process savings withdrawals: verify and receive proper identification. Process loan payments: verify payment amount and issue receipts. Identify counterfeit currency. Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss
or fraud. Issue cashier's checks redeem U. S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments and issue gift cards.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Knowledge of products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to: refer customers to the proper department for issues that cannot be resolved in retail. Promote and cross-sell bank products and services.
Identify and attempt to correct any discrepancies found in customer information files (CIF) Assist in opening and closing of vault and night depository. Balance cash drawer daily. Researches any outages and reports any unresolved discrepancies to the supervisor. Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Open and close the bank by following established security procedures. Live and represent the Field & Main culture and brand. Perform related duties as assigned by supervisor. COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position. Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
Initiative - Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work backssments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
Follow-Up - Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks. Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating.
Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners. Interpersonal Relationship Skills -Works well with co-workers conveying thoughts and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization.
Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs. Ability to maintain accuracy and quality of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned.
Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job. Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and bank information within and outside of the company.
Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information. ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs. - This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management.
Job descriptions and duties may be modified when deemed appropriate by management. - REV. 02/10/2020 TRV EOE/ Minorities/Women/Vets/Disabled - - Relationship Banker II - DEPARTMENT: Retail Department REPORTS TO: Banking Center Manager SUPERVISES: None FLSA: Non - Exempt STATUS: Full Time EEO Classification: 5 Administrative Support Workers JOB GRADE: D - HOURS: Regular full-time 40 hours. Saturday rotation required. - SUMMARY: Performs vault and new account functions, as well as providing basic cash receipt and payment services to customers in accordance with financial institution procedures, opening new accounts, establishing direct deposit accounts, opening retirement accounts and assisting customers with inquiries concerning products and services.
Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the financial institution provides and recognizes selling and referral opportunities. Operates a teller drawer daily. - EDUCATION & EXPERIENCE: High school diploma or equivalent. Associates in business or related field preferred. Six months' experience in the teller function, as well as sales experience, particularly in cross-marketing products & services.
Good understanding of financial products and services. Excellent sales, interpersonal and communication skills. Above average computer and keyboard skills. Good organizational skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Provides a complete range of customer services at the financial institution, including opening new accounts including, but not limited to, checking, savings, certificate of deposits and Individual Retirement Accounts Explains available products and services and collect customer information to satisfy the Customer Information Program (CIP).
Carries out the financial institution's client retention strategies. Proactively prospects for new business. Actively refers loan, trust, insurance, and brokerage services to appropriate financial institution specialists. Assists supervisor in establishing objectives and plans for the retail area. Participates in sales, service and product training meetings. Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Knowledge of company products and services in order to promote and cross-sell bank products and services. Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and CSR/Teller roles and responsibilities relating to each act. The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss or fraud. Proficient with vault responsibilities for the banking center.
Receive cash and checks for deposit, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank's computer system. Examine checks deposited and determine proper funds availability based on regulation requirements & complete hold notices. Process large commercial deposits. Manage large sum of currency with accuracy. Issue cashier's checks, redeem U. S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments and issues gift cards. Identify counterfeit currency. Follow policies and procedures related to retail areas.
Open and close banking center by following established security procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Live and represent the Field & Main culture and brand. Perform related duties as assigned by supervisor. COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position. Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
Initiative - Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work backssments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions.
Keeps supervisor informed of decision and reason and base for the decision. Follow-Up - Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks. Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating.
Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners. Interpersonal Relationship Skills -Works well with and along co-workers conveying thoughts and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum.
Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs. Ability to maintain accuracy and quality of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow.
Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job. Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee and banking issues.
Maintains confidentiality of employee, customer and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information. ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs. - This job description may not be all-inclusive.
Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management. - REV. 02/10/2020 TRV EOE/ Minorities/Women/Vets/Disabled PI889feda891e
accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable and patient service to the customer.
EDUCATION & EXPERIENCE: High school diploma or equivalent. Prior Customer Service experience. Cash handling experience. Teller experience preferred. Understanding of basic mathematical skills. Good interpersonal communication & computer skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Manage large sum of currency with accuracy. Receives cash
& checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank's computer system. Examine identification and identify validity.
Examine checks deposited and determine proper funds availability based on regulation requirements & complete hold notices accurately. Process large commercial deposits. Process savings withdrawals: verify and receive proper identification. Process loan payments: verify payment amount and issue receipts. Identify counterfeit currency. Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss or
fraud. Issue cashier's checks redeem U. S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments and issue gift cards.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Knowledge of products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to: refer customers to the proper department for issues that cannot be resolved in retail. Promote and cross-sell bank products and services.
Identify and attempt to correct any discrepancies found in customer information files (CIF) Assist in opening and closing of vault and night depository. Balance cash drawer daily. Researches any outages and reports any unresolved discrepancies to the supervisor. Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Open and close the bank by following established security procedures. Live and represent the Field & Main culture and brand. Perform related duties as assigned by supervisor. COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position. Computer Skills – Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
Initiative - Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work backssments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
Follow-Up - Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks. Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating.
Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners. Interpersonal Relationship Skills - Works well with co-workers conveying thoughts and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization.
Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs. Ability to maintain accuracy and quality of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned.
Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job. Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and bank information within and outside of the company.
Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information. ADA REQUIREMENTS : Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs. This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management.
Job descriptions and duties may be modified when deemed appropriate by management. REV. 02/10/2020 TRV EOE/ Minorities/Women/Vets/Disabled Relationship Banker II DEPARTMENT: Retail Department REPORTS TO: Banking Center Manager SUPERVISES: None FLSA: Non – Exempt STATUS: Full Time EEO Classification: 5 Administrative Support Workers JOB GRADE: D HOURS: Regular full-time 40 hours. Saturday rotation required. SUMMARY: Performs vault and new account functions, as well as providing basic cash receipt and payment services to customers in accordance with financial institution procedures, opening new accounts, establishing direct deposit accounts, opening retirement accounts and assisting customers with inquiries concerning products and services.
Responsible for the development of new business relationships and maintaining existing relationships. Answers questions on all services the financial institution provides and recognizes selling and referral opportunities. Operates a teller drawer daily. EDUCATION & EXPERIENCE: High school diploma or equivalent. Associates in business or related field preferred. Six months' experience in the teller function, as well as sales experience, particularly in cross-marketing products & services.
Good understanding of financial products and services. Excellent sales, interpersonal and communication skills. Above average computer and keyboard skills. Good organizational skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Provides a complete range of customer services at the financial institution, including opening new accounts including, but not limited to, checking, savings, certificate of deposits and Individual Retirement Accounts Explains available products and services and collect customer information to satisfy the Customer Information Program (CIP).
Carries out the financial institution's client retention strategies. Proactively prospects for new business. Actively refers loan, trust, insurance, and brokerage services to appropriate financial institution specialists. Assists supervisor in establishing objectives and plans for the retail area. Participates in sales, service and product training meetings. Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Knowledge of company products and services in order to promote and cross-sell bank products and services.
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and CSR/Teller roles and responsibilities relating to each act. The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss or fraud. Proficient with vault responsibilities for the banking center. Receive cash and checks for deposit, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank's computer system.
Examine checks deposited and determine proper funds availability based on regulation requirements & complete hold notices. Process large commercial deposits. Manage large sum of currency with accuracy. Issue cashier's checks, redeem U. S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments and issues gift cards. Identify counterfeit currency. Follow policies and procedures related to retail areas. Open and close banking center by following established security procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Live and represent the Field & Main culture and brand. Perform related duties as assigned by supervisor. COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position. Computer Skills - Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
Initiative - Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work backssments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
Follow-Up - Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks. Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating.
Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners. Interpersonal Relationship Skills - Works well with and along co-workers conveying thoughts and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum.
Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance Time Management - Ability to consistently display a sense of urgency in completing tasks and servicing customer's needs. Ability to maintain accuracy and quality of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow.
Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job. Adherence to Policies & Procedures - Understand s the importance of adherence to bank policies in job related functions, employee and banking issues.
Maintains confidentiality of employee, customer and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information. ADA REQUIREMENTS : Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-70 lbs. This job description may not be all-inclusive.
Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management. REV. 02/10/2020 TRV EOE/ Minorities/Women/Vets/Disabled PI552ab8e2609e-31181-31940810For more details: jobs-search. org/finance_henderson-c432815/relationship-banker-iii-henderson_i1969312867
and services Perform teller transactions including, but not limited to: processing deposits, withdrawals, transfers and loan payments Establish client relationships and determine client needs and services Create, re-pin, and issue debit cards for clients Process night deposit bags and mail deposits/ payments Handle large sums of currency, coin and change orders Assist/ oversee with opening/ closing of cash vaults and Banking Center Learn and comply with CFSB policies and procedures Participate in New Team Member Orientation and Annual Regulatory Trainings Perform other duties as request by the Team Leader PM22 The contractor will not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)PId4b159cd75d
inquires, providing account information and resolving or referring electronic services issues. Actively builds relationships with new, existing and prospective members and cross-sells products and services using consultative selling techniques. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments.
Supports and promotes the Credit Union's Vision, Mission and Core Values. Primary Responsibilities In addition to proficiency in all Teller duties and responsibilities, this position will also be responsible for the following: Welcomes and serves members in a friendly and courteous manner, thanking the member for
their business and using the member's name during the call. Provides member services such as checkbook orders, stop payments, etc. Performs opening and closing procedures for main vault and branch.
Thinks critically, empathizes with the member, and escalates issues when an equitable resolution cannot be obtained. Strives for first call resolution, but may require research, follow-up, and return calls. Complies with member identification procedures and exercises discretion when dealing with confidential information. Provides account information and processes member requests for statement copies. Researches and correct errors on member accounts. Performs general account maintenance on member
accounts, such as address changes. Assists members with closing accounts.
Ensures compliance with all applicable regulatory requirements. Maintains a proficient knowledge of all Credit Union products and services. Asks appropriate questions to obtain an understanding of members' needs and recommend products and services that may benefit the member and meet the Credit Union's corporate goals. Handles complex account servicing issues, account maintenance and troubleshooting including fraud. Assists in the set-up of Home Branch accounts. Resolves or refers electronic service issues including, Home Branch, Bill Pay, Remote Deposit Capture, Debit Cards, and Credit Cards.
Orders debit cards and assists members in filing debit card disputes as well as inform member of the time frames associated with debit card claims. Accepts telephone loan payments on member accounts and quotes consumer loan payoffs. Actively works to achieve personal, departmental, and organizational sales and service goals. Confers with other departments to resolve member questions and concerns. Understands and complies with federal, state, and other rules and regulations relating to products and services. Performs such duties as may be required from time to time for the overall management and operation of the Credit Union.
Educational/Experience Requirements High school diploma or GED. Minimum two years of similar or related experience including customer service experience. Minimum two years of previous Teller/Member Service Specialist experience preferred. Call Center or switchboard operator experience a plus. Qualifications Must be able to speak, read, write and understand English Basic clerical skills and knowledge of general office equipment. Good mathematical skills and business aptitude. Excellent verbal and written communication skills. Demonstrated professional telephone skills.
Positive, outgoing personality and a " can-do" attitude. Ability to make decisions and solve problems timely. Proficient computer skills and the ability to work in Window-based systems/Microsoft applications. Bilingual language skills a plus. Ability to work various schedules and on Saturdays as needed. Ability to travel to other branches as needed. Job Posted by Applicant Pro
plus an exclusive savings program, including: Medical/Vision/Dental/Rx plans Holiday Pay Teladoc (online care) Referral Bonus Incentive Weekly Pay 401k And More! 1st Shift Cashier/Teller Details: Temp-to-Hire position $14.00 /hour Full Time work available Weekend work required First Shift (Monday through Saturday from 08:00am to 05:00pm) 1st shift Cashier/Teller $14.00 Will be helping customers.
Selling services such as digital video, streaming, internet, security systems, alarms and cameras. Mon-Fri 8am-5pm Sat 9-12 Resume required Must be able to work at all 4 location. Etown, Radcliff, Hardinsburg, Brandenburg. Will be put where staff is needed. Will work as cashier/teller and then
be moved to customer service rep once hired on and pay goes up to $15.5 panel with THC. Tattoos have to be covered. 1st Shift Cashier/Teller Qualifications: Resume required No Tattoos Applicant may be subject to a background check Applicant may be subject to a Motor Vehicle Report Pre-employment drug screen (Excluding THC) is required as a condition of employment A conviction record will not necessarily prevent you from being employed.
You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability. We
are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots. How to Apply: Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at! Elizabethtown, KY 4000 North Dixie Elizabethtown, KY -xyz X xyz X@ See above for qualifications #IJ
