Location: Bellingham, MA
Company: Dean
and nurture business while maintaining a comprehensive understanding of consumer and business deposit products and related services. Adheres to customer confidentiality standards and regulations at all times, including time away from the workplace. Provides assistance to customers in processing banking transactions.
Customer Service skills are critical to this position along with sales skills that focus on customers' needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Some duties may vary depending on specific branches. Other duties may be assigned. Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer
transactions. Provides exceptional customer service. Identifies and acts upon sales and business relationship opportunities. Provides exceptional service to existing or potential customers in person, by mail or by telephone while adhering to bank standards and policies.
Builds customer rapport in compliance with regulations and bank guidelines. Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to recognizes customer needs. Responds to customer inquiries. Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice
and banking regulations. Performs supporting account file maintenance and completing mandatory forms.
Completes end-of-day procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits. Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, ECR and Vault balancing, coin machine and cash dispenser maintenance. Open, onboard, maintain consumer and business accounts. Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides. Opens and closes branch office and vault as needed. Provides customer assistance with new accounts, account options and error resolution.
Assists customers with safe deposit access. Ensures that security procedures are followed. Maintains a complete knowledge of the bank's product offerings. Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank. Conducts loan application interviews; explains policies, terms, etc. reviews applications for completeness and accuracy. Closes loans in branch as necessary. Participates in onboarding and training of employees. Understands and observes all Bank Secrecy Act requirements. Follows all security policies and use of security equipment.
Attends mandatory training and completes online assignments for regulatory compliance as scheduled. Assists with preparing daily, weekly and monthly branch reports as required. Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities. Attends mandatory monthly branch meetings and quarterly retail round table branch meetings. Other duties may be assigned if necessary. QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE : High School diploma or equivalent. Associates degree preferred. At least two years' experience in a successful sales and service environment. SKILLS AND ABILITIES : Excellent communication, interpersonal, customer service, sales/business development and organizational skills. Familiar with PC and tablet technologies. Able to perform basic math functions. LANGUAGE SKILLS : Ability to read and interpret documents such as memos, disclosures, training manuals, Help screens and policy and procedure manuals.
Ability to communicate effectively with colleagues and customers of the Bank. SUPERVISORY RESPONSIBILITIES : None PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT : Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
relationships with each customer, ensuring that they trust you to find solutions to their financial needs. You will be exposed to a multitude of situations that will require you to problem-solve both independently and as a team. As a Relationship Baker you will execute the day-to-day transactional needs of the bank’s client base, and brainstorm and facilitate longer term strategies utilizing business partners, bank products and services.
services. Adheres to customer confidentiality standards and regulations at all times, including time away from the workplace. Provides assistance to customers in processing banking transactions. Customer Service skills are critical to this position along with sales skills that focus on customers' needs.
HOURS : Monday-Thursday 8am-4:30pm; Friday 10am-6pm OR 8am-4:30pm AND at least two Saturdays per month from 8am-12:30pm ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Some duties may vary depending on specific branches. Other duties may be assigned. Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer
transactions. Provides exceptional customer service. Identifies and acts upon sales and business relationship opportunities. Provides exceptional service to existing or potential customers in person, by mail or by telephone while adhering to bank standards and policies.
Builds customer rapport in compliance with regulations and bank guidelines. Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to recognizes customer needs. Responds to customer inquiries. Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice
and banking regulations. Performs supporting account file maintenance and completing mandatory forms.
Completes end-of-day procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits. Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, ECR and Vault balancing, coin machine and cash dispenser maintenance. Open, onboard, maintain consumer and business accounts. Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides. Opens and closes branch office and vault as needed. Provides customer assistance with new accounts, account options and error resolution.
Assists customers with safe deposit access. Ensures that security procedures are followed. Maintains a complete knowledge of the bank's product offerings. Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank. Conducts loan application interviews; explains policies, terms, etc. reviews applications for completeness and accuracy. Closes loans in branch as necessary. Participates in onboarding and training of employees. Understands and observes all Bank Secrecy Act requirements. Follows all security policies and use of security equipment.
Attends mandatory training and completes online assignments for regulatory compliance as scheduled. Assists with preparing daily, weekly and monthly branch reports as required. Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities. Attends mandatory monthly branch meetings and quarterly retail round table branch meetings. Other duties may be assigned if necessary. QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE : High School diploma or equivalent. Associates degree preferred. At least two years' experience in a successful sales and service environment. SKILLS AND ABILITIES : Excellent communication, interpersonal, customer service, sales/business development and organizational skills. Familiar with PC and tablet technologies. Able to perform basic math functions. LANGUAGE SKILLS : Ability to read and interpret documents such as memos, disclosures, training manuals, Help screens and policy and procedure manuals.
Ability to communicate effectively with colleagues and customers of the Bank. SUPERVISORY RESPONSIBILITIES : None PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT : Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but can occasionally be loud.
behaviors.
In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.
Making Your Well-being a Priority A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues backss, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In
addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e. g. eligibility
for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
How We Work At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote.
Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals.
As an organization, we keep growing - and so will you. Job Requirements Depth & Scope: Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services Utilizes TD's systems and tools to engage with the Customer to acquire and deepen relationships by providing advice and guidance to exceed the Customers' needs to ultimately attract, retain the Customer and make their experience legendary which is in line with TD's brand promise Understands Customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive Customer experience Accurately completes everyday banking transactions either on the Teller line or on the platform for Customers while uncovering their financial needs and educating on products, services and tools or refers to the appropriate expert Services the Customer, on both the Teller line and platform as needed, with the ability to service Customers with opening/closing personal deposit accounts, everyday bank transactions, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line (digital) banking Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization Hours 40 hours including weekends (Saturday & Sunday) Job Details The Banking Associate is a banking professional that is integral to TD's Brand promise as they are accountable for delivering legendary Customer experiences in a Store location while accurately completing everyday banking transactions and offering advice and educational support on services, products, and tools to help Customers achieve their goals.
Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. EOE/Minorities/Females/Veterans/Individuals with Disabilities/interactionual Orientation/Gender Identity. Accommodation If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at xyz X@. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you! Qualifications Education & Experience: High school diploma or GED 1 years related experience required Superior Customer Service skills Teller experience (Preferred) / Must complete Teller training and part 1 of platform training Strong organization skills to handle multiple tasks in a fast-paced environment Excellent communication skills with ability to be concise, clear and consistent Demontrated effective problem-solving skills Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines Sound judgment in decision making and problem solving Proficient in Microsoft Office Notary License (Preferred) Business Line TD Bank AMCB Job Category - Primary Retail Banking - Customer Service Job Category(s) Retail Banking - Customer Service Time Type Full Time Employment Type Regular TD Securities
