Location: Bay City, MI
Company: Copoco Community Credit Union
cashing checks, issuing withdrawals, recording night and mail deposits, selling cashier's checks, receiving payment for varied utility companies, answering questions in person or on telephone, and referring other credit union services. Record transactions by logging cashier's checks, & money orders, in addition to other special services, preparing currency transaction reports.
Cross promote credit union products & services by answering inquiries, informing members of new services and product promotions, ascertaining member needs, and efficiently directing members to another department representative. Completes special requests by closing accounts, taking orders for checks, opening and
closing Christmas club accounts, providing special statements, copies and referrals. Reconciles cash drawer by proving cash transactions; counting and packaging currency, coins, reconciling payments, turning in excess cash and mutilated currency to the vault, and maintaining appropriate supply of coin & currency in drawer.
Complies with credit union policies, procedures and security standards by participating in (but not limited to) all dual-control functions; maintaining member traffic flow, and auditing teller drawer. Maintains member trust & confidence and protect credit union operations by keeping all information confidential. Contributes to team effort by accomplishing related results
as needed. ESSENTIAL FUNCTIONS Greet and welcome all members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
Promote, explain, and cross-sell other credit union services, such as, debit/credit cards, on-line banking, e-statements, etc. Employee must follow all compliance with BSA / OFAC Policies and Procedures and any other compliance with regulations pertaining to job position. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into our computer system. All deposited checks must comply with Regulation CC for compliance.
Process withdrawals from accounts after verifying the members ID, and enter withdrawals into system accurately. Also receive mortgage, consumer loan, home equity, visa payments and other payments, and ensure the payments match the correct member number and account suffix. Process cashier checks, money orders, gift cards, credit card cash advances, process Pay-By-Phone transactions for members, process payments for approved utility companies. Processes change of addresses and other Member Account Information maintenance as needed. Balance cash drawer at the end of every shift and compare total amounts to computer-generated proof screen or sheet.
Research and resolve discrepancies. Report any discrepancies to the supervisor immediately. Contact account holder to resolve discrepancy. Maintain up-to-date and comprehensive knowledge on all credit union products and services. Maintain up-to-date and comprehensive knowledge of marketing promotions and Credit Union goals. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures. Report malfunctions of teller equipment in a ticket to the systems department.
Volunteer for Community Events the credit union supports. For example, Bay County Relay for Life. Record all volunteer hours (events where you represent COPOCO Community Credit Union), within payroll system under Community Involvement or Business Development. Attend educational courses, seminars, programs and workshops to increase job knowledge. Assist in performing other tasks as may be assigned by Supervisor or Management. Requirements: Teller Skills and Qualifications Member service, attention to detail, general math skills, verbal / written communication skills, integrity, selling to member needs, people skills, financial skills, keyboarding skills, 10-key calculator skills, ability to learn software, thoroughness and clear documentation skills.
We expect candidates to have the following competencies: PHYSICAL DEMANDS: Physical Abilities: Standing, walking, sitting, reach outward, reach above shoulders, squat, kneel, bend Lift / Carry: 10-50 pounds Push / Pull 300 pounds or less (wheeled coin machine) Job Posted by Applicant Pro
Previous retail banking experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
problem solving. Creates extraordinary experiences for our customers in living the Bank Michigan values. Provides superior customer service, product & service explanations and recommendations, basic cash receipt and payment services in accordance with Bank procedures.
Previous retail banking Supervisory and Vault experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
, then this might be the opportunity that you've been looking for! This Teller position offers a competitive starting pay of $16.00/hr along with a robust benefits package. We offer health, dental, vision, life insurance, disability insurance, a 401(k) plan, vacation time, sick time, and more great banking perks!
If that sounds like the financial career in customer service that you've always dreamed of, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve
problems and are leaders in the industry when it comes to innovative products. As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers.
We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and reach their full potential. We believe that attractive compensation and benefit plans are important. We believe that being valued, accepted and respected is key. We are
committed to attracting and retaining the best talent in the markets we serve.
We are a great place to work and grow. So come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A TELLER AT MERC You cheerfully greet customers as they walk through our doors at our branch. You are the first point of contact for the majority of our customers and the first impression in the community we serve. Because of your friendly and service-oriented personality, building relationships with our customers comes naturally. You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, process checks, and loan payments.
You also have opportunities to utilize your product knowledge, recommend products and to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc. ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner.
You answer questions about our products and services to both existing and potential customers and are empowered to solve problems. As an ambitious learner and team member, you eagerly take on all customer service opportunities. Your service tasks include updating customer and account information, and providing needs-based solutions for customers. You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them! QUALIFICATIONS OF A TELLER AT MERC High school diploma or GED 1+ years of experience in customer service (preferably in a sales environment) Excellent problem solver Basic math and computer skills WORK SCHEDULE This banking position is scheduled Monday - Friday 8:30 am - 5:30 pm, and some Saturdays from 8:30 am - 12:30 pm.
Are you passionate about providing excellent customer service? Are you friendly and personable? Can you confidently complete tasks with uninvolved written or oral instructions? Do you have excellent communication skills? If you answered " yes, " then you might just be perfect for this position! ARE YOU READY TO JOIN OUR TEAM?
If you feel that you could be the next Teller at Merc, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
next level with a stable and respected financial institution? If so, please read on. This Personal Banker position earns a competitive salary based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!
If this sounds like the right opportunity for you, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities
are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products.
As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers. We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and
reach their full potential. We get that attractive compensation and benefit plans are important.
We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A PERSONAL BANKER. As a Personal Banker, you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. Each customer is unique and your job will be to ask questions and listen to be able to provide banking (and possibly lending) solutions that meet their unique needs.
You will receive a lot of training so you will know the products, services and how things work at Merc. This will help you to be the " go to" banker for your customer. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. You will work at a beautifully renovated branch office with a great team. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time.
You will wear multiple hats and be prepared to fill in where needed. You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities. You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!
QUALIFICATIONS FOR A PERSONAL BANKER Bachelor's degree OR 2 years of related experience OR an equivalent combination of education and experience Proven experience with needs-based selling and providing exceptional customer service Excellent problem solver Experience working in Retail Banking is preferred Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) Are you friendly, personable, and great at networking? Do you have integrity? Are you organized, able to prioritize? If so, you might just be perfect for this position!
WORK SCHEDULE On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
