Location: Hillsdale, MI
Company: County National Bank
our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities. CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as Teller in Hillsdale, Michigan.
JOB SUMMARY Provides outstanding client service while performing a variety of client savings, checking and credit account transactions, as well as client services for cashier's checks, savings bonds, etc. May assist supervisor with various branch procedures, including opening and closing deposit accounts, ATM balancing, and Vault balancing, etc. DUTIES Maintains security and confidentiality of the bank's clients
and transactions. Serves the client with the cashing of checks, making deposits, withdrawals, loan payments, cashier's checks, and redeeming US Savings bonds. Determines the need to place holds on checks being deposited and/or cashed, when applicable.
Cross-sells other bank services. Balances teller window on a daily basis and remains within teller balancing guidelines. Processes night deposits. Assists with various other duties as appropriate, such as: Balancing vault and shipment of cash; Handling collection items; Wrapping or unwrapping coin; Opening and closing savings, checking and certificates of deposit; and/or Balancing ATM. Maintains and protects confidentiality of client information.
Maintains regular, on-time attendance. Remains current in required training (online, video, telephone seminar, etc.
) Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position. Performs other various duties as assigned. SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Previous banking/teller/cash handling experience a plus.
Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others. Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner. Positive and cooperative approach when working with others. Excellent written communication skills with demonstrated ability to write communications clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management. Ability to maintain confidentiality and handle sensitive information. Ability to efficiently and accurately keyboard information, both computer and calculator. Strong computer skills with a proficiency in MS Word, Excel and Outlook. Knowledge of basic accounting principles. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the work environment will include: Works in a normal office environment. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Communicate effectively, both verbally and in writing.
Keyboard information (computer and calculator). Identify U. S. and Canadian Currency. Count and handle currency and coin accurately.
our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities. CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as a Relationship Banker I for our ON-SITE location in Jackson at our Jackson St.
location. JOB SUMMARY The Relationship Banker is responsible for providing outstanding client service while performing a variety of client savings, checking and credit account transactions, as well as customer services for cashier's checks, money orders, etc. Recognizes needs-based selling opportunities to enhance and strengthen the Bank's relationship with the
customer. Assists in branch balancing duties, contact to other departments for situational resolutions, and other branch-related tasks. DUTIES Level I Welcomes all client to the bank as they enter and escorts them to a work area to complete their transaction.
Processes clients' deposits, withdrawals, loan payments, loan & cash advances, cashier's checks, money orders, and other routine requests. Provides clients with necessary information and troubleshoots client issues. Becomes familiar with customers' resources to be able to assist clients. Assists clients with access to safety deposit boxes and address changes. General Duties Recognizes clients cues for appropriate products and services
they currently may not be using. Compiles and works toward the branch goals to achieve and/or exceed branch market growth potential.
Promotes the bank as a relationship community building financial institution with focus on volunteerism and teamwork. Provides co-workers with positive attitude and support. Provides assistance to Relationship Manager, as needed. Maintains and protects confidentiality of client information. Maintains regular, on-time attendance. Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc. ) Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
Performs other various duties as assigned. CONTACT WITH OTHERS – INTERNAL Communicates on a regular basis with other Relationship Bankers. Communicates on a regular basis with branch officer/manager and other officers/managers of the bank. Communicates on a regular basis with the bank couriers. Communicates on a regular basis with Client Service staff at the Main Office. Communicates frequently with other departments of the bank. CONTACT WITH OTHERS – EXTERNAL Communicates on a regular basis with clients of the bank SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Minimum of three years banking experience and/or education, including cash handling. Passion for providing a stellar customer service experience to all customers (external and internal) and ability to instill this passion in others. Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner.
Positive and cooperative approach when working with others. Excellent written communication skills with demonstrated ability to write communications clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications. Excellent verbal communication skills with the demonstrated ability to effectively present information to customers (internal and external) and management. Ability to maintain confidentiality and handle sensitive information.
Ability to efficiently and accurately keyboard information, both computer and calculator. Strong computer skills with a proficiency in MS Word, Excel and Outlook. Knowledge of basic accounting principles. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include: Works in a normal office environment.
Travel between branch locations, as needed. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Communicate effectively, both verbally and in writing. Keyboard information (computer and calculator). Identify U. S. and Foreign Currency. Count and handle currency and coin accurately. Travel between branch locations, as needed.
day with the goal of helping families, businesses, and our communities to find their better state. ESSENTIAL DUTIES AND RESPONSIBILITIESConsistently provide excellent customer service in accordance with The State Bank's service standards through all forms of communication.
Perform various financial transactions for customers within established guidelines for quality and accuracy. Follows Teller Cash Controls as directed by the Cash Handling Procedure. Cross-sell other products and services whenever possible and refers business to other areas of the Bank. Is supportive and participates in the Customer Benefits Program. Participates in the sales team culture within the community office,
including achieving individual sales goals and contributing to branch goals. Cross-training: May be trained as ITM teller to assist with financial transactions via Connect technology.
May receive training to perform as vault teller on rotation. Some CSRs may be given supervisory transaction override authority. May be responsible for branch supply ordering. May function as a customer service call staff member as needed or cross-trained as call center staff where primary duty is assisting customers by answering all calls received through customer service channels. These assigned call center duties may be performed within a standard branch setting or an assigned call center location. Participate
in regular training for industry specific regulations, guidelines, and procedures.
Assist in balancing branch machines where applicable: coin machine, ATM, ITM and/or cash dispensers. Provide safe deposit box entry and performs basic account maintenance upon customer request. Is supportive of the Bank's mission, vision and core values and demonstrates this commitment in daily work. Use good reasoning and organizational skills. Stand/sit for several hours in a row. Regularly exert significant physical exertion to lift, carry, push, pull, climb, kneel, crouch, stand, bend, twist and reach. Regularly lift and carry up to 55 lbs. Regularly drive, stand, walk and use hands to handle, finger or feel objects, tools or controls.
Use knowledge in operating and maintaining various types of equipment. Follow instructions and safety policies. Regular and predictable attendance and presence at work. Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences. Ability to effectively perform responsibilities under a high level of stress. Other duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience. A basic understanding of a computer and its applications. SKILLS/ABILITIESEffective time management. Establish and maintain effective working relationships with customers, associates, and vendors.
Clear communication. Basic understanding of a computer and its applications. Knowledge of Microsoft Word, Excel, and Power Point. REGULATION TRAINING REQUIREMENTSSuccessful completion of all assigned training. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)
Previous retail banking experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
problem solving. Creates extraordinary experiences for our customers in living the Bank Michigan values. Provides superior customer service, product & service explanations and recommendations, basic cash receipt and payment services in accordance with Bank procedures.
Previous retail banking Supervisory and Vault experience preferred. See attached job description for full position details EEO Statement: Bank Michigan provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
, then this might be the opportunity that you've been looking for! This Teller position offers a competitive starting pay of $16.00/hr along with a robust benefits package. We offer health, dental, vision, life insurance, disability insurance, a 401(k) plan, vacation time, sick time, and more great banking perks!
If that sounds like the financial career in customer service that you've always dreamed of, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve
problems and are leaders in the industry when it comes to innovative products. As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers.
We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and reach their full potential. We believe that attractive compensation and benefit plans are important. We believe that being valued, accepted and respected is key. We are
committed to attracting and retaining the best talent in the markets we serve.
We are a great place to work and grow. So come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A TELLER AT MERC You cheerfully greet customers as they walk through our doors at our branch. You are the first point of contact for the majority of our customers and the first impression in the community we serve. Because of your friendly and service-oriented personality, building relationships with our customers comes naturally. You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, process checks, and loan payments.
You also have opportunities to utilize your product knowledge, recommend products and to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc. ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner.
You answer questions about our products and services to both existing and potential customers and are empowered to solve problems. As an ambitious learner and team member, you eagerly take on all customer service opportunities. Your service tasks include updating customer and account information, and providing needs-based solutions for customers. You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them! QUALIFICATIONS OF A TELLER AT MERC High school diploma or GED 1+ years of experience in customer service (preferably in a sales environment) Excellent problem solver Basic math and computer skills WORK SCHEDULE This banking position is scheduled Monday - Friday 8:30 am - 5:30 pm, and some Saturdays from 8:30 am - 12:30 pm.
Are you passionate about providing excellent customer service? Are you friendly and personable? Can you confidently complete tasks with uninvolved written or oral instructions? Do you have excellent communication skills? If you answered " yes, " then you might just be perfect for this position! ARE YOU READY TO JOIN OUR TEAM?
If you feel that you could be the next Teller at Merc, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
next level with a stable and respected financial institution? If so, please read on. This Personal Banker position earns a competitive salary based on skills and experience. You would also be eligible for a full benefits package that includes medical, dental, vision, a flexible spending account (FSA), paid vacation and sick time, life insurance, a 401(k) with a match at 100% up to the first 5% of your contribution, discounted bank services, adoption assistance, exceptional training and development opportunities, and more!
If this sounds like the right opportunity for you, apply today! THE MERCANTILE BANK STORY Founded in 1997 with the firm belief that our customers, employees, and communities
are best served by financial institutions with local ties, we have a strong and extensive commercial and retail banking presence in Michigan. We work together to solve problems and are leaders in the industry when it comes to innovative products.
As a community bank, we are able to offer products that are tailored to meet the unique needs of our local customers. We hire people that are able to connect, listen, and deliver the best solutions to our customers and communicate with integrity every time. Our employees are actively involved in the communities we serve. We get that they spend almost as much time at work as they do at home, so they need an environment where they can thrive and
reach their full potential. We get that attractive compensation and benefit plans are important.
We get that feeling valued, accepted and respected is key. We are committed to attracting and retaining the best talent in the markets we serve. We are a great place to work and grow. So, come see for yourself why we have been named one of " West Michigan's 101 best and brightest companies to work for. " A DAY IN THE LIFE OF A PERSONAL BANKER. As a Personal Banker, you will do something different every day. Providing exceptional customer experiences and building long-term customer relationships will be your top priority. Each customer is unique and your job will be to ask questions and listen to be able to provide banking (and possibly lending) solutions that meet their unique needs.
You will receive a lot of training so you will know the products, services and how things work at Merc. This will help you to be the " go to" banker for your customer. Banking is always changing so it will be your responsibility to continue to stay informed of changes that could occur. You are excited to share this information with your team members and customers. You will work at a beautifully renovated branch office with a great team. Together, with the team, you will be sure all operational procedures, transactions and audits are completed accurately and on time.
You will wear multiple hats and be prepared to fill in where needed. You will have goals to achieve on your own and as a team. You will enjoy meeting and referring business to your banking partners in Mortgage, Commercial and Treasury. You will be proactive in tracking and reporting your sales and referral activities. You promote Mercantile bank through community involvement and leverage your contacts to create a pipeline of new business. You get great satisfaction out of positively impacting so many lives!
QUALIFICATIONS FOR A PERSONAL BANKER Bachelor's degree OR 2 years of related experience OR an equivalent combination of education and experience Proven experience with needs-based selling and providing exceptional customer service Excellent problem solver Experience working in Retail Banking is preferred Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) Are you friendly, personable, and great at networking? Do you have integrity? Are you organized, able to prioritize? If so, you might just be perfect for this position!
WORK SCHEDULE On average, this position works banking hours Monday - Friday, 8:30 am - 5:30 pm. Some Saturdays will be required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours. Day travel is required for meetings and training. ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our mobile-friendly application. We look forward to meeting you! Job Posted by Applicant Pro
