Location: Hamilton, MT
Company: Trailwest Bank
attitude and be approachable Have a passion for excellent customer service Be able to work successfully with a diverse group of people Responsibilities Our successful team members perform the following responsibilities every day: Enthusiastically support the Bank's values and mission Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to
next level of authority, as needed Display a high degree of integrity, trustworthiness and professionalism at all times Actively promote teamwork, leading by example and taking initiative to assist others Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud Open new accounts and recommend other products and services to meet customer needs Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members Maintain consistently punctuality and attendance Follow Bank policy, procedures and guidelines to protect customers and bank assets Knowledge, Skills and Abilities:
Detail oriented Clear, concise, and effective communication skills- both written and verbal Basic Computer skills Willing to learn Education and Experience: High school diploma or equivalent required; Bachelor degree preferred 1+ year experience interacting with people and displaying excellent customer service skills, demonstrated through work, military and/or education, required Knowledge of and experience with bank products, online banking, mobile banking applications, debit cards, etc.
preferred but not mandatory. If you are interested in an exciting career opportunity with advancement potential, apply today! We look forward to hearing from you!
Trail West Bank is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, interaction, national origin, age, interactionual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC. Job Posted by Applicant Pro
and identifying the customer's needs. Core Competencies Demonstrated ability: To maintain confidentiality To provide excellent customer service To handle stress and meet deadlines/goals To work independently and as a team member To perform basic math functions In attention to detail and accuracy In computer use including Microsoft Office Suite In oral communication and interpersonal skills In judgment and decision-making In analytical and problem-solving skills In time management Physical Requirements Ability to: stand for extended periods of time use telephone frequently extensive use of computer screen normal or correctable to normal vision and hearing reach, stand and walk on frequent basis
lift and carry up to 20 pounds on occasional basis kneel, crouch and climb on occasional basis (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) Environmental Demands Exposed to potential hazard of robbery position receives detailed instructions to minimize risk Education and Experience Requirements High school diploma or equivalent Education and Experience Preferences Cash-handling experience FLSA Status Eligible for overtime pay
