Location: Adairsville, GA
Company: Yanmar Holdings
OEMs, Customers, and internal personnel, ensuring the smooth operation and maintenance of YANMAR products. Position Summary: As a TSR, you will be the primary point of contact for technical inquiries related to our Industrial Engine, Construction, Agriculture, and UTV business segments.
Your responsibilities include troubleshooting, diagnosing technical issues, and providing expert advice to dealers and customers. The TSR will document and manage technical inquiries in our CRM system and collaborate with other members of the Service Department to deliver world-class customer support. Job Functions: Provide technical support and guidance to dealers, recommending repair and maintenance
methods. Utilize tools such as Salesforce, Case management, and Technical Publications to research technical solutions. Use remote monitoring technology to identify and solve problems with YANMAR machines in the field.
Troubleshoot and diagnose technical issues, recommending actions for equipment repair. Facilitate the development and implementation of maintenance strategies with dealers. Advise dealers on YANMAR's Warranty policy and procedures. Update Salesforce with customer-facing technical support activities. Support Business Development Managers and Aftermarket sales team with technical knowledge. Continuously improve customer service and support activities. Stay up to date on the
complete YANMAR product line and electronic diagnostic tools.
Build technical knowledge through planned visits to dealers, customers, and tradeshows. Competencies: Technical Knowledge and Skills Customer Focus Problem Solving Continuous Learning Critical Interfaces: All levels of employees at YANMAR America and key Yanmar Japan employees. Distributors & Dealers Knowledge, Skills, and Abilities: Knowledge of Agriculture, Construction, or Industrial engine service trade practices. Familiarity with diesel engines, construction equipment, and electronic and hydraulic controls. Collaborative working style with strong ability to establish and maintain relationships.
Excellent oral and written communication skills. Functional experience with Microsoft Office programs and CRM systems. Time management and organizational skills. Ability to travel domestically and internationally (10% average). Job Qualifications: Associates degree or 2-year technical certification/degree; or equivalent combination of education and experience. Minimum of 2 years of hands-on experience in a technical/diagnostic role. 2 years of call center or face-to-face experience in a customer service role preferred but not required. Additional Requirements: Position based in Adairsville, GA.
Ability to work 8+ hours per day in a plant/office setting. Ability to lift and move up to 20 pounds. Regular and reliable attendance is required. Bilingual (English/Spanish) is a plus. If you are a self-starter with excellent technical knowledge and a passion for delivering outstanding customer support, we invite you to apply for the Technical Support Representative position at YANMAR America Corporation. Join us in driving excellence in the world of industrial engines, construction equipment, agriculture machinery, and UTVs. Apply today and be part of our innovative and collaborative team!
approve detailed technical design documents and specifications. Involve in complex software development life cycle. Involve in customizations and configurations, testing. Train team and users. REQUIREMENTS: MS or foreign equivalent in Computer Science or Engineering (any) or Information Technology or IS or Related AND 6 months of experience in software development using Java/J2EE, SQL Server, BI and AWS.
Full time / Travel / Relocation. MAIL RESUME: HR, Spry Info Solutions, Inc, 1081 Cambridge Square, Suite B, Alpharetta, GA 30009
Design custom objects, custom fields, pick-list, role-based page layouts, workflow alerts and actions, and approval workflow, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, dashboards, and email generation as per client and application requirements; Build Visual Force pages, Visual Force custom controllers/components, advance search functionality, analytic snapshots, tabs, tags, and components; Technologies used involve Salesforce Technologies, Salesforce Tools, Databases, Web Applications, Web Design Tools, Programming Languages, Net Networking, and Operating Systems; May perform some or
all of above tasks depending on scope of each project assignment; Work involves travel/relocation to various unanticipated client sites across USA.
REQUIREMENTS: Applicants need to have a Bachelors degree (or foreign equiv.
) in Computer Science or any IT related field, any Engineering / Technology field, or related and 9 months of experience in the technologies identified. PLEASE MAIL RESUME TO: HR Manager Ursi Technologies, Inc.5440 Mc Ginnis Village Place, Suite 102 Alpharetta, GA 30005 PLEASE NO WALK-INS, PHONE CALLS, FAXES OR EMAILS PLEASE DO NOT APPLY FOR THE POSITIONS ONLINE AT THIS SITEPLEASE MAIL RESUME ONLY TO THE ADDRESS LISTED
including log retrieval and documentation; Monitor, maintain and update all corporate and production computer systems network equipment and software applications; Deploy in Cloud and on-premises using Amazon Web Services (AWS) and Single-Server Support; Oversee vulnerability backssment/penetration testing of scoped systems and applications to identify system vulnerabilities; Use Network monitor in SIEM IBM QRadar; FISMA, HIPAA and NIST Compliance usage; Use Splunk Security Manager to identify threats and assign category; DLP architecture, rules and policies and implementation; Assist in creation of end-to-end technology strategy for SIEM to address current and future security concerns, emerging
threats; Analyze security incidents vulnerability and penetration testing; Carry out network monitoring, information and network security functions; Use QRadar architecture and implementation for enterprise level; Design e PO DLP architecture; Understand business data, information bottleneck, and data conflicts; Develop related business operations software troubleshooting; Develop new code to improve processes and functionality of existing business data and information systems; Research, test, and resolve defects/conflicts, and perform analysis to understand the exact nature of the proposed business system, cost of developing or changing the system, risks and benefits, and engage in the project
life cycle development using various programming languages, database systems, testing tools, data warehousing tools, and data modeling/reporting tools on multiple platforms; Delegate projects tasks and oversee IT associates; Provide constant guidance and direction to project team members; Technologies used involve End Point Security: Mc Afee Suite (VSE, HIPS & HDLP), Mc Afee MOVE AV; Vulnerability Management Tools: Qualys Guard, Nessus 7.0, Nmap, Nexpose, Wireshark; Security Tools: Splunk ES, Mc Afee e PO, Nessus, Qualys, Solarwinds, Forescout, Cyber Ark, Solarwinds, Nexpose, Forcepoint, Rapid7; Networking: LAN, WAN, Wi-Fi, DNS, WINS, DHCP, TCP/IP, ISCSI, Fiber, Firewalls/IPS/IDS; Operating System: Windows, Linux, Unix; SIEM: Splunk, IBM Qradar, Mc Afee ASM; May perform some or all of above tasks depending on scope of each project assignment; Work involves travel/relocation to various unanticipated client sites across USA.
REQUIREMENTS: Applicants need to have a Bachelors degree (or foreign equiv. ) in Computer Science or any IT related field, any Engineering / Technology field, or related and 9 months in the job offered, including technologies identified. PLEASE MAIL RESUME TO: HR Manager Ursi Technologies, Inc.5440 Mc Ginnis Village Place, Suite 102 Alpharetta, GA 30005 PLEASE NO WALK-INS, PHONE CALLS, FAXES OR EMAILS PLEASE DO NOT APPLY FOR THE POSITIONS ONLINE AT THIS SITEPLEASE MAIL RESUME ONLY TO THE ADDRESS LISTED
> > - Strong experience in RDBMS(Oracle) > > - Strong technical development experience on effectively writing code, > code reviews, best > > practices code refactoring. > > - A delivery focused approach to work and the ability to work without> direction > > - Mandatory hands-on Cloud Technology.
Containers and K8s are> Optional. > > - Experience with various source control tools like GIT > > - Good to have hands-on experience on Kafka or any Streaming> Technology. Ga> > - Good to have experience in Splunk, Dynatrace tools > > - Experience in Agile development lifecycle methodology > > - Strong problem solving and
analytical skills > > - Good understanding of Jenkins CI/CD, Maven/Gradle > > - Proactive and self-motivated > > - Good communication and interpersonal skills and able to work under> pressure > > - Good Team Spirit.
> > Regards > > Shiny
