Location: Baton Rouge
Company: Entergy
Market customers. Manage complaint/issue resolution and overall responsibility for improving customer service in the region, support strategies to enable Entergy to meet customer expectations and achieve specific revenue targets. The portfolio of managed customers are located within the ELL East region (Baton Rouge, La).
Customer Service Manager I Perform routine tasks designed to develop and enhance Customer Service experience Become familiarized with work group activities promoting the 'Premier Utility' Responsible for external facing storm and emergency response Self-starter with strong project management ability Must possess a strong understanding of operations, service requirements,
regulatory regulations, company policies and ability to acquire knowledge of Entergy applications Able to understand Entergy's value-added services/new products and services, ability to uncover growth opportunities and provide referrals to appropriate group to secure added value service with the customer Provide leadership and coordination between operations, engineering, billing, rate administration to provide seamless service to customers and external constituents Excellent communication and presentation skills Responsible for maintaining relations with business and community constituents, managing local media, complaint/issue resolution working with Customer Service Support group and overall
responsibility for improving customer service in the region.
Interact with Bus & ED group on new company location opportunities. Requires after hours & weekend availability during normal operations and extended support during storm events. Manages portfolio of Commercial and Industrial Middle Market customers within a region. Identifies business retention opportunities, facilitates and executes signed electric service agreements. Deliver premier account management to Middle Market key account customers with other Customer Service Managers and Specialist across Entergy Louisiana. Through engagement with assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities.
Collaborate with internal stakeholders to achieve established revenue and sustainability targets. Responsible for building and maintaining strong external relationships with new and existing customers and decision makers. Technical knowledge, i. e. computer hardware/software, database, CRM systems. Proficient in computer operations and applications such as: Word, Excel, Power Point, Outlook, Google Earth, Internet, Adobe products, Webinar’s. Customer Service Manager Il Fully qualified Customer Service Manager with substantial expertise. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region.
Fully functional Customer Service Manager with advanced understanding of operations, service requirements, regulatory regulations, company policies. Of added value services and way to negotiate and secure services with the customer. Adept at being able to utilize internal stakeholders to complete projects. Ability to resolve escalated customer issues and complaints from LPSC, Executive Office, Operations, Engineering, Call Centers, etc. Fully knowledgeable and/or proficient in all Entergy applications needed to fulfill customer requirements.
Interacts with C&I Middle Market Manager and Vice President and may interact with leadership throughout the organization to identify issues that warrant future projects. Mentors junior Customer Service Manager in project management, goal setting and other related areas. Stays abreast of regulatory or political changes that may impact Entergy policy decision making. Through engagement with higher level assigned managed accounts, identify, and pursue revenue growth and sustainability opportunities. Collaborate with internal stakeholders to achieve established revenue and sustainability targets.
MINIMUM REQUIREMENTS Minimum education required of the position Typically requires a college or university degree in related field or the equivalent work experience. Preferred: Degree Minimum experience required of the position CSM I - bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required. CSM Il - Bachelor's degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.
Minimum knowledge, skills and abilities required of the position Excellent communication and presentation skills, with media & public speaking experience Self-starter, with strong project management ability Strong organizational agility with the ability to delegate work and maintain focus on external role for the region Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies Requires after hours & weekend availability during normal operations and extended support during storm events Any certificates, licenses, etc.
required for the position None Primary Location: Louisiana - Baton Rouge Louisiana : Baton Rouge Job Function : Professional FLSA Status : Professional Relocation Option: No Relocation Offered Union description/code : Non-Bargaining Number of Openings : 1 Req ID: 113672 Travel Percentage : 25% to 50% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below. EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, interaction, gender, interactionual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility: Entergy provides reasonable accommodations for online applicants.
Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties. Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
Pay Transparency Notice: Pay Transparency Nondiscrimination Provision (dol. gov) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact xyz X@ to schedule a time to review the affirmative action plan during regular office hours. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.
Exempt employees may not be paid overtime associated with such duties.
cabinetry. Our products are sold through a network of authorized dealers, including retail showrooms, builders, and kitchen cabinet professionals. Come grow with us! Job Overview The Receptionist will provide superb receptionist/customer service functions.
To be successful in this role, the ideal candidate will have previous receptionist/customer service. Combined with excellent communication skills, one must have proficient database skills. Ultimately, you will ensure customer needs are met and exceeds the expectations of our business objectives and contributes to our Company's success. Duties and Responsibilities Be a fitting representative and promoter of our brand and the products
we deliver while ensuring customer satisfaction goals are achieved positively and timely Answers phone lines and emails in a professional manner; provides support and information on products; transfers calls and forwards emails as necessary Welcome visitors by greeting cheerfully, making a positive and lasting impression; notifies staff of visitor arrival, maintains logbook, issues visitor badges, etc.
Supports continuity among work teams by documenting and communicating actions Addresses potential issues appropriately and efficiently; suggests prompt solutions to ensure customer issues are attended to and minimized ; if beyond the representative's knowledge, forwards to appropriate staff
Maintains a safe and clean reception area Complies with Company policies, rules, and regulations Performs other related duties as necessary or assigned Knowledge, Skills and Abilities Outstanding verbal and written communication, interpersonal and customer service skills Exceptional poise and presence on the phone Professional demeanor with a results-driven approach Detailed knowledge of products offered Computer literate and proficient using MS Office; familiarity with ERP/CRM software Service-oriented with solid business acumen and ability to resolve customer grievances Ability to work effectively and cooperatively in a team environment Regular and punctual attendance required Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates Degree preferred 2+ years of customer service experience (or similar) with ambition, integrity and work ethic Working Conditions Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc. ) part of the workday; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc. ) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting and/or outside sales.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit at a desk for prolonged periods and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Language Skills Ability to read and interpret documents such as sales goals, product instillation instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English/Spanish is a plus. Direct Reports / Supervisory Responsibilities None Job Posted by Applicant Pro
account past initial PO Resolve any client issues Arrange client visits on site and to them Procurement Support: Vendor management Research vendors when new materials are needed Handle ordering of small day to day items Database the vendors we use for what and easily recall their information to see what else they do Gather quotes for new materials and competitive pricing for indirect materials Finance Support: Ensure that PO's move to AR and are processed correctly Always have the client point of contact that handles all AP to ensure we are paid timely Client audits to ensure profitability Production Support: Work with department heads regarding completion of orders and accurate inventory counts
Process transactions for production completion Work Conditions: Must be willing to work 40 hours per week.
All work done primarily in an office environment.
Knowledge, Skills, and Abilities: Skill to use a personal computer and various software packages including Microsoft Word, Excel, Power Point, Outlook and Teams Skill to communicate clearly and effectively, orally and in writing. Skill to research and compile data found on the Internet. Ability to maintain a professional, courteous and helpful manner in dealing with others. Ability to work in a team oriented environment. Ability to follow oral and written instructions. Ability to establish priorities, work independently, organize
and proceed with objectives with minimal supervision. Ability to pay attention to detail.
Ability to establish and maintain an effective working relationship with other employees. Education/Experience: High School diploma or GED
demeanor of the client, vendor, or other third party. The Sales Representative is required to provide an excellent customer experience by being available, prompt, courteous, reliable, truthful, knowledgeable, accurate, and genuinely helpful. The customer experience should exceed their wildest expectations at every juncture and being simply satisfactory is simply unacceptable.
The Sales Representative is required to tell the truth at all times and uphold the values, integrity and reputation of the company in every way. The Sales Representative is expected to work collaboratively with the Operations team to ensure that orders are completed smoothly and exceed customer expectations. Desired
Skills and Experience: Experience in the Sales industry is preferred; we seldom consider candidates that have not worked in the industry before but apply because our training is superb.
Proven ability to manage thousands of leads and sell quickly and effectively. The personality type that will be best for this role is someone who is highly self-motivated, competitive, careful, strategic, and relentlessly organized! If you don t LOVE talking to people on the phone you will HATE this job. Strong written and verbal communications required. Competency with Email, Microsoft Office, and Internet research required. College degree preferred. Please call (225483xyz X) to setup an interview.
cabinetry. Our products are sold through a network of authorized dealers, including retail showrooms, builders, and kitchen cabinet professionals. Come grow with us! Job Overview The Receptionist will provide superb receptionist/customer service functions.
To be successful in this role, the ideal candidate will have previous receptionist/customer service. Combined with excellent communication skills, one must have proficient database skills. Ultimately, you will ensure customer needs are met and exceeds the expectations of our business objectives and contributes to our Company's success. Duties and Responsibilities Be a fitting representative and promoter of our brand and the products
we deliver while ensuring customer satisfaction goals are achieved positively and timely Answers phone lines and emails in a professional manner; provides support and information on products; transfers calls and forwards emails as necessary Welcome visitors by greeting cheerfully, making a positive and lasting impression; notifies staff of visitor arrival, maintains logbook, issues visitor badges, etc.
Supports continuity among work teams by documenting and communicating actions Addresses potential issues appropriately and efficiently; suggests prompt solutions to ensure customer issues are attended to and minimized ; if beyond the representative's knowledge, forwards to appropriate staff
Maintains a safe and clean reception area Complies with Company policies, rules, and regulations Performs other related duties as necessary or assigned Knowledge, Skills and Abilities Outstanding verbal and written communication, interpersonal and customer service skills Exceptional poise and presence on the phone Professional demeanor with a results-driven approach Detailed knowledge of products offered Computer literate and proficient using MS Office; familiarity with ERP/CRM software Service-oriented with solid business acumen and ability to resolve customer grievances Ability to work effectively and cooperatively in a team environment Regular and punctual attendance required Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates Degree preferred 2+ years of customer service experience (or similar) with ambition, integrity and work ethic Working Conditions Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc. ) part of the workday; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc. ) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting and/or outside sales.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit at a desk for prolonged periods and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Language Skills Ability to read and interpret documents such as sales goals, product instillation instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English/Spanish is a plus. Direct Reports / Supervisory Responsibilities None Job Posted by Applicant Pro
account past initial PO Resolve any client issues Arrange client visits on site and to them Procurement Support: Vendor management Research vendors when new materials are needed Handle ordering of small day to day items Database the vendors we use for what and easily recall their information to see what else they do Gather quotes for new materials and competitive pricing for indirect materials Finance Support: Ensure that PO's move to AR and are processed correctly Always have the client point of contact that handles all AP to ensure we are paid timely Client audits to ensure profitability Production Support: Work with department heads regarding completion of orders and accurate inventory counts
Process transactions for production completion Work Conditions: Must be willing to work 40 hours per week.
All work done primarily in an office environment.
Knowledge, Skills, and Abilities: Skill to use a personal computer and various software packages including Microsoft Word, Excel, Power Point, Outlook and Teams Skill to communicate clearly and effectively, orally and in writing. Skill to research and compile data found on the Internet. Ability to maintain a professional, courteous and helpful manner in dealing with others. Ability to work in a team oriented environment. Ability to follow oral and written instructions. Ability to establish priorities, work independently, organize
and proceed with objectives with minimal supervision. Ability to pay attention to detail.
Ability to establish and maintain an effective working relationship with other employees. Education/Experience: High School diploma or GED
demeanor of the client, vendor, or other third party. The Sales Representative is required to provide an excellent customer experience by being available, prompt, courteous, reliable, truthful, knowledgeable, accurate, and genuinely helpful. The customer experience should exceed their wildest expectations at every juncture and being simply satisfactory is simply unacceptable.
The Sales Representative is required to tell the truth at all times and uphold the values, integrity and reputation of the company in every way. The Sales Representative is expected to work collaboratively with the Operations team to ensure that orders are completed smoothly and exceed customer expectations. Desired
Skills and Experience: Experience in the Sales industry is preferred; we seldom consider candidates that have not worked in the industry before but apply because our training is superb.
Proven ability to manage thousands of leads and sell quickly and effectively. The personality type that will be best for this role is someone who is highly self-motivated, competitive, careful, strategic, and relentlessly organized! If you don t LOVE talking to people on the phone you will HATE this job. Strong written and verbal communications required. Competency with Email, Microsoft Office, and Internet research required. College degree preferred. Please call (225483xyz X) to setup an interview.
and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately 10,500 employees. For more information, please visit . Join the WINNING TEAM at IGT Global Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Monroe, MI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations
and will be part of our award-winning lottery services organization. IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements): Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits day one of being an IGT employee 12 paid holidays plus 2 floating holidays per year 3 weeks of paid vacation per year, prorated first year 401K with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Must live in Michigan
Responsibilities The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations.
Responds to dispatches and drives to customer locations within a specified " zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devic Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle. Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items. Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc. Qualifications High school degree or GED equivalent required. 1 or more years of experience in a customer service related position 1 or more years of experience in technical repairs Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors. Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.
g. from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations. Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer. We provide equal opportunities without regard to interaction, race, color, religion, age, national origin or ancestry, disability, veteran status, interactionual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $19.00 - $21.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.
In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .
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