Location: Downey, CA
Company: TJX
Assist members with teller transactions, account maintenance and inquiries regarding products and services. Assist members with opening and closing accounts and addresses and resolves member problems, inquiries, or complaints. Maintain accuracy via transactions and information provided in person, during calls and emails.
Act as a liaison between members and departments providing insight to trends that may be impacting member service. Trouble shoot and resolve member and internal inquiries in a timely manner. Actively cross-sell products and services to members to achieve or exceed established individual and branch sales goals. Respond to online banking request, emails, and messages. Perform
other duties as assigned. PERFORMANCE MEASUREMENTS: Provide informed, prompt, and accurate service to all members by greeting members immediately.
Open all accounts, certificates of deposit, and other Credit Union products or service in accordance with regulations, ensuring all related forms and documents are completed and filed/scanned in a timely manner. Carry out assigned duties and responsibilities with minimal errors according to established branch and credit union standards/procedures. Actively cross-sell products and services to members to achieve or exceed established individual and branch sales goals. Troubleshoot and resolve member and internal inquiries in a timely and accurate
manner, communicating the resolution to affected parties.
Ensure compliance with all applicable Credit Union policies, procedures, and regulations. Maintain a professional work environment and business-like appearance according to credit union policy. REQUIREMENTS: One to three years minimum of similar or related experience Employee must be professional, dependable, and flexible Excellent Communication Skills Excellent Organizational Skills Enthusiastic towards job functions and duties Capable of working independently with little or no supervision Self-Motivator and ability to formulate solutions Windows, Word, Excel, and Internet proficiency.
Ability to prioritize tasks Ability to travel to other branches for support Job Posted by Applicant Pro
- Reserving accommodations for Vacation Club Members and Guests, as well as arranging exchange reservations with Interval International and other exchange companies. - Providing guidance to members to help them make the most of their membership benefits.
- Collecting annual maintenance fees, banking fees, and cancellation fees. - Managing members' accounts and ensuring compliance with Club Rules & Regulations. - Assisting with general office tasks and projects as needed. - Being bilingual in Spanish is a requirement. Note : Exceptional phone etiquette, a friendly and outgoing demeanor, strong customer service skills, attention to detail, organizational skills, punctuality, and a strong
work ethic are essential qualities for this role. Requirements : - Customer service experience- Familiarity with Zen Desk- Punctuality, dedication, enthusiasm, and a positive attitude- Strong customer service background and computer skills, with a minimum typing speed of 45 words per minute Desired : - Previous experience in a call center would be an advantage.
Pando Logic. Keywords: Customer Service Representative, Location: Lake Forest, CA - 92630 , PL: 577966759 Associated topics: agent, associate, call center, call center specialist, customer care specialist, customer service representative, intern, rep, service, support
