Location: Irvine, CA
Company: Spectrum Collision
appointments when necessary for the customer’s convenience and schedule. Develops marketing programs to automotive venues and organizations to increase monthly sales. Deliver customer vehicles when necessary. Maintains and secures positive vendor relations.
Ensures positive relationships with dealerships. Monitors and oversees detail department for quality control. Monitor detail department time cards for overtime authorization and accuracy. Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time. Complies with all safety rules and use all appropriate safety and personal protection equipment as
required. Adhere to established dress code policy at all times. Safeguard customer and Dealer information per established policy. Exemplifies organizational culture and holds others in department accountable for doing the same.
Accomplishes all current and future tasks as appropriately assigned or requested.
- Reserving accommodations for Vacation Club Members and Guests, as well as arranging exchange reservations with Interval International and other exchange companies. - Providing guidance to members to help them make the most of their membership benefits.
- Collecting annual maintenance fees, banking fees, and cancellation fees. - Managing members' accounts and ensuring compliance with Club Rules & Regulations. - Assisting with general office tasks and projects as needed. - Being bilingual in Spanish is a requirement. Note : Exceptional phone etiquette, a friendly and outgoing demeanor, strong customer service skills, attention to detail, organizational skills, punctuality, and a strong
work ethic are essential qualities for this role. Requirements : - Customer service experience- Familiarity with Zen Desk- Punctuality, dedication, enthusiasm, and a positive attitude- Strong customer service background and computer skills, with a minimum typing speed of 45 words per minute Desired : - Previous experience in a call center would be an advantage.
Pando Logic. Keywords: Customer Service Representative, Location: Lake Forest, CA - 92630 , PL: 577966759 Associated topics: agent, associate, call center, call center specialist, customer care specialist, customer service representative, intern, rep, service, support
