Location: Vista, CA
Company: Innovative Pest Solutions
Pleasant and outgoing personality. Excellent organizational skills. Able to remain calm and professional in a busy environment. Previous 3 Star / 3 Diamond hotel experience a plus. Ability to deal with difficult situations. Ability to add, subtract, multiply, and divide in all units of measure.
High School Diploma or GED required. College degree preferred. Essential Job Functions: Register and checkout guests accurately and in a timely manner. Answers inquiries pertaining to hotel policies and services. Be able to handle cash, checks, or credit cards from guests and record transactions. Be able to assign, select, and do room changes in a complete, accurate, and timely manner. Offer a
genuine greeting. Adhere to all 4 Star / 4 Diamond standards. Knowledge of room availability at all times, for future and present dates. Up selling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
Adhere to appearance standards. Exceptional attitude. Be aware of special promotions within the hotel Ensuring that workspace and office are always clean and tidy. Clock in/out at appropriate times- being at your workstation ready to work at assigned time. Complete the AM, PM, and Graveyard checklists. Review memos and logbook. Receive information passed on from previous shift. Know and practice the guest service philosophy of Pala
Casino Resort and Spa. Assist Assistant Hotel Managers/ Hotel Manager with miscellaneous duties.
Coordinate with guest safety the research for lost and found items for guests. Handle questions, problems, and complaints. Ascertain guest satisfaction. Perform other duties as assigned. For more details: jobs-search. org/advertising_pala-c425539/pala-casino-guest-service-representative-part-time-pala_i1969452904
- Reserving accommodations for Vacation Club Members and Guests, as well as arranging exchange reservations with Interval International and other exchange companies. - Providing guidance to members to help them make the most of their membership benefits.
- Collecting annual maintenance fees, banking fees, and cancellation fees. - Managing members' accounts and ensuring compliance with Club Rules & Regulations. - Assisting with general office tasks and projects as needed. - Being bilingual in Spanish is a requirement. Note : Exceptional phone etiquette, a friendly and outgoing demeanor, strong customer service skills, attention to detail, organizational skills, punctuality, and a strong
work ethic are essential qualities for this role. Requirements : - Customer service experience- Familiarity with Zen Desk- Punctuality, dedication, enthusiasm, and a positive attitude- Strong customer service background and computer skills, with a minimum typing speed of 45 words per minute Desired : - Previous experience in a call center would be an advantage.
Pando Logic. Keywords: Customer Service Representative, Location: Lake Forest, CA - 92630 , PL: 577966759 Associated topics: agent, associate, call center, call center specialist, customer care specialist, customer service representative, intern, rep, service, support
