Customer Service Rep

and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

IGT has approximately 10,500 employees. For more information, please visit . Join the Winning Team! This job pays $15.00 and is Remote (Must live in Jacksonville , Florida) Competitive medical benefits start on first day of employment 3 weeks of paid vacation 401K with employer match with instant vesting No Sales involved Responsibilities

Answers inbound calls, emails and chats from clients, retailers and lottery customers. Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.

Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation. Diagnose and troubleshoot problems and take appropriate action. Promote and enhance excellent customer relations. Qualifications High School diploma or equivalent 1 year of customer service experience within a call center or comparable industry preferred Ability to operate a computer

and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills 24 hours per day x 365 day per year call center, weekends and holidays required Shifts Available - 1st, 2nd - shift differential offered for 2nd Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.

IGT is an equal opportunity employer.

We provide equal opportunities without regard to interaction, race, color, religion, age, national origin or ancestry, disability, veteran status, interactionual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary.

The estimated starting compensation range is $14.00 - $15.00. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .

Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative

and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Requirements Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases, and tools Awareness of the industry’s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field

Deaf, and Interpreter Education Organization: COLLEGE OF EDUCATION & HUMAN SERVICES Division: Academic Affairs - DIV College: College of Education and Human Services Approved Hiring Salary Range: $48,000-$50,000 Pay Basis: Annually Equal Opportunity: In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.

S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion. The University

of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences.

The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, interaction, disability, gender identity/expression, interactionual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF

will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie: UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens. Faculty Initiatives: The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

General Description / Primary Purpose: This full-time, non-tenure-track faculty position requires teaching a variety of courses in face-to-face, blended and online classes in the ASL-English Interpreting undergraduate degree program. Courses include, but are not limited to, foundational interpreting courses, ASL language courses, interpreting and translating methods courses, linguistics, and field experience courses. In addition to teaching, the instructor will work with program faculty and leadership in the areas of online, blended, and traditional course development and revisions in accordance with the standards of the Commission on Collegiate Interpreter Education, supervision of field experiences and internships, recruitment of students, and overall program support.

In addition, this position requires participation in program, department and college service as appropriate for the level of position. Job Function: Teaching a variety of courses in the ASL/English interpreting program Development and design of new courses and redesign of existing courses as needed Supervision of field experiences and internships Contributing to overall program activities such as recruitment of students Marginal Functions: N/A Faculty Position Required Qualifications: Master’s degree in Interpreting, Linguistics, ASL, Deaf Studies, or a closely related field Interpreter Certification (RID, AVLIC/CASLI, NAD IV-V) or experience as a consumer of interpreting services as a native user of American Sign Language.

Experience teaching interpreting, ASL, or Deaf studies courses at the college or university level Experience with online Learning Management Systems Experience teaching online or blended courses Departmental Requirements: Preference will be given to individuals who meet the required qualifications and also possess the following: Native ASL fluency and skills Experience designing and/or delivering online and/or blended courses in interpreting, ASL, or Deaf Studies Certified Deaf Interpreter or experience working as a Deaf interpreter ASLTA certification Full-time experience teaching interpreting, ASL, or Deaf studies courses at the college or university level Experience with, and commitment to, working with diverse populations Expertise in curriculum design and program development Ability and/or training to design and deliver online and blended courses Statement(s) of Understanding Definition: Background Check: This position requires a level II background check, which includes fingerprinting.

In conjunction with the University’s policy, this position may also require a credit check. Responsible Employee: The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of interactionual misconduct, interactionual violence, and child interactionual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Licensure or Certification: Master’s degree in Interpreting, Linguistics, ASL, Deaf Studies, or a closely related field Interpreter Certification (RID, AVLIC/CASLI, NAD IV-V) or experience as a consumer of interpreting services as a native user of American Sign Language. Machines/Equipment used regularly: N/A Anticipated Start Date: 08/01/2022 Job Posting Date: 04/11/2022 Application Review Date: 04/27/2022 Open Until Filled: Yes Point of Contact Information: Tina Elegado-Cross Hiring Official: Diane Yendol-Hoppey Location if not Jacksonville: N/A Special Instructions: Applicants must complete an online application in OASys at http: //www.

unfjobs. org and must upload all required documents to be considered for this position. Applicants must include list of names, addresses and phone numbers of 3 references in their application (letters to be provided if hired). Once you finalize your completed application and have submitted the required documents, you will receive a confirmation number. Keep the confirmation number for this position for your records. If you have any questions about the university or the search process contact Tina Elegado-Cross at 904-620-xyz X.

If you have any questions about the position itself, contact Dr. Len Roberson at ants who do not apply on-line or do not upload all the required documentation will not be considered for this position. Quicklink: www. unfjobs. org/postings/18464For more details: jobs-search. org/customer-service_jacksonville-c427756/instructor-aslenglish-interpreting-jacksonville_i1969793892