Location: Tampa, FL
FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Enter customer and contact information into point of sale Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Communicates with customers on order status and changes in the production schedule Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients Perform a variety of clerical tasks such as filing, payment processing, ordering materials, phone call/email follow-ups, etc.
Ideal Qualifications
for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred Minimum high school diploma or equivalent.
Some college preferred. Outgoing, responsive, detailed-oriented, and eager to learn and has the ability to build relationships Great listening and organization skills Basic math and computer skills Adobe Illustrator experience a plus Customer Focused Great verbal and written communication skills Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! $15-18 per hour.
appropriate support groups for resolution while setting End User expectations during the initial interaction.
Create tickets and document all activities in ticket system (Service Now) in line with our quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams.
Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable. Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA's. Utilize Knowledgebase to address End User inquiries and create Knowledgebase draft articles to address knowledge gaps. Participate
in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to all Service Desk processes and procedures. Drive quality, process improvement and innovation to optimize service delivery.
Must Have List: Bilingual (Fluent in English and Spanish). Candidate must be able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call center telephony and ticket system software such as Service Now. Experience supporting applications running on Windows operating system. Flexibility for working hours (Any shift between 7am thru 7PM Monday - Friday) Bachelor's degree preferred but HS Diploma with equivalent experience
will be considered. What you get to do every day: Handle incoming inquiries (calls, chats, tickets) and/or redirect inquiries, if necessary, to appropriate support groups for resolution while setting End User expectations during the initial interaction.
Create tickets and document all activities in ticket system (Service Now) in line with our quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application and business process issues. Identify trends where applicable. Provide follow-up and status update inquiries to End Users on your open ticket queue and ensure every effort is made to meet SLA's.
Utilize Knowledgebase to address End User inquiries and create Knowledgebase draft articles to address knowledge gaps. Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to all Service Desk processes and procedures. Drive quality, process improvement and innovation to optimize service delivery. Qualifications & Experience Multi-Lingual effective and fluent communication in English and Spanish. Minimum High School Diploma; preferred Bachelor's Degree. Basic understanding of ITIL Framework and IT Service Management.
Excellent Customer service skills. Ability to diagnose and troubleshoot complex problems and work to a resolution. Ability to explain technical information to End Users with effective verbal and written communication. Ability to troubleshoot basic hardware issues, peripherals and other devices. Ability to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly. Basic Knowledge of Microsoft Windows, Office 365, Outlook and hardware/i Pad support. Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools, processes, and methodologies, Telephony systems and Service Now etc.
). Some knowledge and experience using Apple products and technologies, including i Phone and i Pad devices. Experience with Application Support preferred. In addition, candidates must: o Have flexibility for working hours (any shift between 7am thru 7pm Monday-Friday) o Be able to work from the office at least 50% of the time (candidates must have a reliable home broadband connection when working from home). o Expect to work on Company Holidays as needed.
Vinay Bhatiya Associate- Recruitment PAY RANGE AND BENEFITS: Pay Range: $22.00 - $24.00 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & shop coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) Clearly Rated Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website : / Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, interaction, age, physical or mental disability, veteran status, marital status, domestic partner status, interactionual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.
If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-xyz X. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.
Innova Solutions (Hire Genics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U. S. C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy. PDN-9ae5d4fc-d166-4358-b3c9-8a2f430e7c28
challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world. Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow Your Impact: Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract.
Your career at Jacobs enables USSOCOM to fulfill its mission to “Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. ” As a member of our team,
you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.
Job Description Senior Help Desk provides daily supervision and direction to staff members who are responsible for support to users in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed and deployed by the Government. Senior Help Desk requires a strong understanding of voice
and data communications, LAN/WAN equipment and operations, networking, network components, vendors, and points of contact for troubleshooting hardware, software, PC, and printer problems, as well as call center support for Government programs.
Here’s What You’ll Need: Clearance Requirements: TS/SCI Education Requirements: None Certification Requirements: Do DD 8570.01-M IAT I or higher Experience Requirements : Requires a minimum of 5 years of experience, of which at least 3 years must be specialized. General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
Specialized experience includes the management of helpdesks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations, and prior supervision of help desk employees. Must have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude. Essential Functions Work Environment Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
Work assignments vary based on client requirements. Work may include travel with the military to participate in exercises in austere conditions Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates. Physical Requirements Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone. May require climbing, working at heights and in small confined spaces such as under raised floors, inside closets and server racks.
Must be able to sit, stoop, kneel or crouch for long periods of time. Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Lift and transport equipment up to 50 pounds. Equipment and Machines General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment. Servers, switches, routers and other computer equipment that supports the network environment. Operating hand tools, power tools, ladders and test equipment. May require operating motor vehicles. Attendance Regular attendance in accordance with established work schedule is mandatory.
It is important to be able to work any shift/designated hours required. You may be asked to continue performance in support of a war, contingency, or exercise You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions Travel Continental and Oversees travel may be required. It is important to maintain a current passport.
Other Essential Functions Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination. Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment.
Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Candidate must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client’s standards. Must not pose a safety hazard to employees working in the same general area. The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.
e. citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country. #ANSDefense #MOIP #SITEC2For more details: jobs-search. org/technology_tampa-c427754/help-desk-sr-security-clearance-required-tampa_i1969303233
