Location: Normal, IL
Company: Amtrak
is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak.
By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. SUMMARY OF DUTIES: This Position is responsible
for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. ESSENTIAL FUNCTIONS: The incumbent will be responsible for greeting, servicing and general comfort of each passenger Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station Dissemination of both verbal
and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms Required to perform janitorial duties Handle checked baggage, package express and company materials in the station and on/off train MINIMUM QUALIFICATIONS: Proficient with baggage & express operation and be able to quote rates & information Able to lift items that weigh up to 50lbs Able to push or pull a baggage cart and operate baggage equipment (i.
e. tow tractor, ) Must have a valid state issued driver's license Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets Qualified with the operation of Arrow, Rail Res/Stars and Quik Trak. Position will be governed by all Corporate, Company, and station policies Familiar with the operation of the Passenger Information Display System COMMUNICATIONS AND INTERPERSONAL SKILLS: Must have excellent written and oral communication skills. The ability to maintain a positive, good-natured attitude is essential.
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems The hourly range is $27.08– $36.11 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Requisition ID: 160606 Posting Location(s): Illinois Job Family/Function: Customer Service Relocation Offered: No Travel Requirements: 0 - 5% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation.
Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.
Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.
S. C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, interaction (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, interactionual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
during absences.
This position will also assist in achieving the company in meeting its set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety. In addition this individual is expected to identify opportunities to reduce cost, improve efficiency, quality and maintain a team environment.
PRIMARY DUTIES This individual will primarily interact with internal customers, face-to-face and over the phone, and be involved in a variety of data entry and administrative areas required to support their assigned customer s and Account Manager team including, but not limited to the following: DATA ENTRY Orders- Ensure orders are entered on-time and with 98% accuracy
in accordance with current processes. Orders should be entered and available for Operations the same day as received, those received after 3:00 pm, may be processed the following day.
Review orders for accuracy, and maintenance as needed. Orders should have accurate prices, terms, customer address information, site, dates, item numbers, quantities, shipping method/instructions, etc. Warranty Credits Ensure credits are entered on-time and accurately in accordance with current processes. Properly research, obtain required authorization and support documents. Process warranty credits within 2 days of receipt. Review credits for accuracy, and maintenance as needed. Credits should have reason
code, accurate prices, customer information, dates, item numbers, quantities, etc.
REPORTS To Be Defined: Prepare and/or distribute daily, weekly and monthly reports. FILING Maintain customer service order and credit files. Prepare folders for daily filing. Purge order and credit files for historical and legal reference annually (at minimum). Maintain current year plus 1 in department and 5 years in retention, for a total of 7 years. RECEPTIONIST SUPPORT Provide back up to the receptionist during absences by managing their non-switchboard related responsibilities. INQUIRIES Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
service, COMMUNICATION & TEAMWORK Improve service through continually meeting and interacting with your customers and internal departments to maintain your knowledge of products, programs, customer s needs and exectations, new products, stock availability and the production plan. Actively participate on teams. Contributing skills and appropriate knowledge to drive to solutions and results. PROCESS, POLICY & STANDARDS MINIMUM REQUIREMENTS High school diploma or equivalency Minimum 3 years data entry experience Intermediate PC skills: Microsoft Word, Excel, Outlook, Windows, typing and 10-key data entry Good communication skills: written, telephone, speaking, reading and listening Individuals in the position must be results oriented, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with p.
Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.
The Way We Work At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances
individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.
Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged. Sonova Values At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to
listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.
In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions. We Care -- We care for our employees, customers and consumers, as well as our shareholders and society. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. Aurora, ILCustomer Support Specialist Purpose of role: The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of the company through customer contact via a variety of support mediums. The CSS is the backbone of the Customer Success infrastructure, creating a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency.
Our Offer to You: Improving the quality of life of millions of people suffering from hearing loss A challenging and motivating assignment as part of a dynamic team Modern mindset and processes, accommodating flexible working conditions Opportunities for further responsibilities and support for further training and development Sonova’s outstanding opportunities and career growth Main Tasks and Responsibilities: Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles Maintain a high inbound call answer rate.
(75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up (e. g. – Audiology inquiries, technical product support, etc. ) when applicable Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Day to Day responsibilities could include: Answer a large number of inbound calls on a daily basis (60+) Assist with billing questions, pricing and warranty inquiries Assist with order status and tracking inquires Assist with backorder management for sales territory Assist with web services Assist with case management for sales territory Assist with customer account and contact maintenance for sales territory Handle customer complaints with sense of urgency and see through to satisfactory resolution Work cross functionally to ensure an effortless customer experience Ability to consistently meet stated KPIs Complies with all local, state and federal laws and regulations Complies with all Company policies, processes and procedures All other duties as assigned Education and Skillset: High school diploma or equivalent, some college preferred Minimum 2 years’ B2B Customer Service OR minimum 3 years’ B2C Customer Service experience At least 2 years SAP experience Strong typing proficiency and computer skills Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, Power Point as well as web interface Effectively communicates via telephone Displays empathy Demonstrates steps of active listening Attention to detail with every customer interaction Ability to collaborate effective within a team setting Strong verbal communicator Technical aptitude to learn large product portfolio Salesforce experience a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
adjunct instructors hired varies from semester to semester, depending upon the needs of the department. Your application can remain " Under Review by Committee" for 18 months. You may check your status at any time by logging into jobs. harpercollege.
edu with your username and password. Job Description: The World Languages Department at Harper College invites applicants for the position of adjunct instructor of American Sign Language. The instructor will teach introductory American Sign Language 101 and 102 courses beginning in January 2024. The position requires the ability to quickly learn Harper’s virtual learning and course management system, Blackboard. The instructor will
teach on the college campus or virtually via live synchronous courses. Successful candidates teach in an interactive and engaging way. Applicants should indicate their availability to teach day or evening courses, on campus or virtual courses in the cover letter.
Education Requirements: A bachelor’s degree and/or appropriate credential in the field, ASLTA certification or ASLPI Level 4, or Certified Deaf Interpreter (CDI or DI). Experience Requirements: Preferred teaching experience at the high school or college level or the equivalent of at least one year’s full-time non-teaching work experience in the field. Required Documents: A CV and cover letter are required to complete the application
process. Official transcripts are required upon hire. Employment in contingent upon a Criminal Background Check Employment sponsorship is not available.
Applicable Benefits: We offer a competitive, semester by semester adjunct pay, with Harper tuition waivers, sick/personal business leave, and a comprehensive Adjunct Faculty Professional Development Program. For more details: jobs-search. org/customer-service_hoffman-estates-c429924/adjunct-faculty-credit-american-sign-language-hoffman-estates_i1970177197
