Location: Elgin, IL
also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security. Major Duties and Responsibilities: • Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills• Conducts new employee orientations, trains and coaches Store Associates•
Utilizes company tools to diagnose opportunities and develops action plans to improve performance• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members• Provides direction, support, and ongoing feedback of overall performance to staff members• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled• Ensures company standards are met for store and associate appearance• Assists with planning and adjusting schedules as necessary
to maximize sales, while ensuring payroll expectations are followed• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate• Willingness to participate in continued education, including product knowledge and professional development• Assists management team with inventory management• Performs all duties of a store associate while functioning as a Customer Service Manager• Performs all duties as directed by managers Qualifications• Must be 21 years of age• 1-2 years retail management experience.
Demonstrates supervisory and training/coaching skills• Full-time employment, ability to work evenings, weekends and holidays, as scheduled.
Consistent and regular attendance required• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.
)• Ability to count cash and make change accurately• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card • Ability to repeatedly lift 40-50 pounds• Ability to stand and/or walk for extended periods of time• Ability to follow directions and complete assignments• Perform all duties as assigned by supervisors• Ability to repeatedly walk up and down stairs• Ability to work in cold areasThe hourly pay range for this position is $19.00-$22.00 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications For more details: jobs-search.
org/advertising_elgin-c429944/binny-s-beverage-depot-elmwood-park-customer-service-manager-elgin_i1970189213
during absences.
This position will also assist in achieving the company in meeting its set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety. In addition this individual is expected to identify opportunities to reduce cost, improve efficiency, quality and maintain a team environment.
PRIMARY DUTIES This individual will primarily interact with internal customers, face-to-face and over the phone, and be involved in a variety of data entry and administrative areas required to support their assigned customer s and Account Manager team including, but not limited to the following: DATA ENTRY Orders- Ensure orders are entered on-time and with 98% accuracy
in accordance with current processes. Orders should be entered and available for Operations the same day as received, those received after 3:00 pm, may be processed the following day.
Review orders for accuracy, and maintenance as needed. Orders should have accurate prices, terms, customer address information, site, dates, item numbers, quantities, shipping method/instructions, etc. Warranty Credits Ensure credits are entered on-time and accurately in accordance with current processes. Properly research, obtain required authorization and support documents. Process warranty credits within 2 days of receipt. Review credits for accuracy, and maintenance as needed. Credits should have reason
code, accurate prices, customer information, dates, item numbers, quantities, etc.
REPORTS To Be Defined: Prepare and/or distribute daily, weekly and monthly reports. FILING Maintain customer service order and credit files. Prepare folders for daily filing. Purge order and credit files for historical and legal reference annually (at minimum). Maintain current year plus 1 in department and 5 years in retention, for a total of 7 years. RECEPTIONIST SUPPORT Provide back up to the receptionist during absences by managing their non-switchboard related responsibilities. INQUIRIES Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
service, COMMUNICATION & TEAMWORK Improve service through continually meeting and interacting with your customers and internal departments to maintain your knowledge of products, programs, customer s needs and exectations, new products, stock availability and the production plan. Actively participate on teams. Contributing skills and appropriate knowledge to drive to solutions and results. PROCESS, POLICY & STANDARDS MINIMUM REQUIREMENTS High school diploma or equivalency Minimum 3 years data entry experience Intermediate PC skills: Microsoft Word, Excel, Outlook, Windows, typing and 10-key data entry Good communication skills: written, telephone, speaking, reading and listening Individuals in the position must be results oriented, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with p.
Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.
The Way We Work At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances
individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.
Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged. Sonova Values At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to
listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.
In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions. We Care -- We care for our employees, customers and consumers, as well as our shareholders and society. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. Aurora, ILCustomer Support Specialist Purpose of role: The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of the company through customer contact via a variety of support mediums. The CSS is the backbone of the Customer Success infrastructure, creating a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency.
Our Offer to You: Improving the quality of life of millions of people suffering from hearing loss A challenging and motivating assignment as part of a dynamic team Modern mindset and processes, accommodating flexible working conditions Opportunities for further responsibilities and support for further training and development Sonova’s outstanding opportunities and career growth Main Tasks and Responsibilities: Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles Maintain a high inbound call answer rate.
(75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up (e. g. – Audiology inquiries, technical product support, etc. ) when applicable Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Day to Day responsibilities could include: Answer a large number of inbound calls on a daily basis (60+) Assist with billing questions, pricing and warranty inquiries Assist with order status and tracking inquires Assist with backorder management for sales territory Assist with web services Assist with case management for sales territory Assist with customer account and contact maintenance for sales territory Handle customer complaints with sense of urgency and see through to satisfactory resolution Work cross functionally to ensure an effortless customer experience Ability to consistently meet stated KPIs Complies with all local, state and federal laws and regulations Complies with all Company policies, processes and procedures All other duties as assigned Education and Skillset: High school diploma or equivalent, some college preferred Minimum 2 years’ B2B Customer Service OR minimum 3 years’ B2C Customer Service experience At least 2 years SAP experience Strong typing proficiency and computer skills Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, Power Point as well as web interface Effectively communicates via telephone Displays empathy Demonstrates steps of active listening Attention to detail with every customer interaction Ability to collaborate effective within a team setting Strong verbal communicator Technical aptitude to learn large product portfolio Salesforce experience a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
adjunct instructors hired varies from semester to semester, depending upon the needs of the department. Your application can remain " Under Review by Committee" for 18 months. You may check your status at any time by logging into jobs. harpercollege.
edu with your username and password. Job Description: The World Languages Department at Harper College invites applicants for the position of adjunct instructor of American Sign Language. The instructor will teach introductory American Sign Language 101 and 102 courses beginning in January 2024. The position requires the ability to quickly learn Harper’s virtual learning and course management system, Blackboard. The instructor will
teach on the college campus or virtually via live synchronous courses. Successful candidates teach in an interactive and engaging way. Applicants should indicate their availability to teach day or evening courses, on campus or virtual courses in the cover letter.
Education Requirements: A bachelor’s degree and/or appropriate credential in the field, ASLTA certification or ASLPI Level 4, or Certified Deaf Interpreter (CDI or DI). Experience Requirements: Preferred teaching experience at the high school or college level or the equivalent of at least one year’s full-time non-teaching work experience in the field. Required Documents: A CV and cover letter are required to complete the application
process. Official transcripts are required upon hire. Employment in contingent upon a Criminal Background Check Employment sponsorship is not available.
Applicable Benefits: We offer a competitive, semester by semester adjunct pay, with Harper tuition waivers, sick/personal business leave, and a comprehensive Adjunct Faculty Professional Development Program. For more details: jobs-search. org/customer-service_hoffman-estates-c429924/adjunct-faculty-credit-american-sign-language-hoffman-estates_i1970177197
