Location: Chambersburg, IL
Georgia-Pacific. Location: This role operates on a hybrid schedule. We are seeking candidates in reasonable proximity to Mount Olive, IL. Schedule: Standard business hours; 8am to 5pm CST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team GP Mount Olive manufactures corrugated boxes which are sold to E-Commerce retailers, food and beverage companies, distribution centers, and many others. Our plant runs 3 shifts Monday - Friday with a total of approx. 110 employees. This Customer Service Representative will work on a team with three other local CSRs and eight additional regional CSRs while reporting to the Customer Service Supervisor. We value people who
are safety conscious, self-motivated, humble, and have integrity. What You Will Do Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied Create and maintain spreadsheets to track inventory, order status, and other customer and production related data Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements Coordinate shipments of products with shipping department Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
Manage inventories for effective production review and planning Assist with accounts payable/receivable duties as needed Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.
) on a daily basis Who You Are (Basic Qualifications) 3+ years of Customer Service experience Experience utilizing Excel spreadsheets Experience working with cross-functional teams and vendors Experience with record-keeping management/documentation Flexible to work a schedule needed to support the business including a hybrid schedule and overtime as needed What Will Put You Ahead Account management, or inside sales experience Experience in a logistics, industrial, distribution, and/or manufacturing environment Inventory management experience At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. #LI-LRT Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http: ///doc/Everify. pdf
during absences.
This position will also assist in achieving the company in meeting its set goals for revenue, profit, receivables, on-time and fill-rate, quality and safety. In addition this individual is expected to identify opportunities to reduce cost, improve efficiency, quality and maintain a team environment.
PRIMARY DUTIES This individual will primarily interact with internal customers, face-to-face and over the phone, and be involved in a variety of data entry and administrative areas required to support their assigned customer s and Account Manager team including, but not limited to the following: DATA ENTRY Orders- Ensure orders are entered on-time and with 98% accuracy
in accordance with current processes. Orders should be entered and available for Operations the same day as received, those received after 3:00 pm, may be processed the following day.
Review orders for accuracy, and maintenance as needed. Orders should have accurate prices, terms, customer address information, site, dates, item numbers, quantities, shipping method/instructions, etc. Warranty Credits Ensure credits are entered on-time and accurately in accordance with current processes. Properly research, obtain required authorization and support documents. Process warranty credits within 2 days of receipt. Review credits for accuracy, and maintenance as needed. Credits should have reason
code, accurate prices, customer information, dates, item numbers, quantities, etc.
REPORTS To Be Defined: Prepare and/or distribute daily, weekly and monthly reports. FILING Maintain customer service order and credit files. Prepare folders for daily filing. Purge order and credit files for historical and legal reference annually (at minimum). Maintain current year plus 1 in department and 5 years in retention, for a total of 7 years. RECEPTIONIST SUPPORT Provide back up to the receptionist during absences by managing their non-switchboard related responsibilities. INQUIRIES Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner.
service, COMMUNICATION & TEAMWORK Improve service through continually meeting and interacting with your customers and internal departments to maintain your knowledge of products, programs, customer s needs and exectations, new products, stock availability and the production plan. Actively participate on teams. Contributing skills and appropriate knowledge to drive to solutions and results. PROCESS, POLICY & STANDARDS MINIMUM REQUIREMENTS High school diploma or equivalency Minimum 3 years data entry experience Intermediate PC skills: Microsoft Word, Excel, Outlook, Windows, typing and 10-key data entry Good communication skills: written, telephone, speaking, reading and listening Individuals in the position must be results oriented, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with p.
Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.
The Way We Work At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances
individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work.
Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged. Sonova Values At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to
listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.
In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions. We Care -- We care for our employees, customers and consumers, as well as our shareholders and society. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. Aurora, ILCustomer Support Specialist Purpose of role: The Customer Support Specialist (CSS) is responsible for supporting the sales efforts of the company through customer contact via a variety of support mediums. The CSS is the backbone of the Customer Success infrastructure, creating a hallmark of excellence by providing both exceptional service and proactive interdepartmental support, while continually challenging themselves to maximize efficiency.
Our Offer to You: Improving the quality of life of millions of people suffering from hearing loss A challenging and motivating assignment as part of a dynamic team Modern mindset and processes, accommodating flexible working conditions Opportunities for further responsibilities and support for further training and development Sonova’s outstanding opportunities and career growth Main Tasks and Responsibilities: Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles Maintain a high inbound call answer rate.
(75-80 calls a day avg) Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems Redirect complex or specialized concerns to the appropriate team for follow-up (e. g. – Audiology inquiries, technical product support, etc. ) when applicable Investigate and resolve problems related to the shipment of product, returns, credits, and orders Communicate company policies and pricing per price and policy guide Day to Day responsibilities could include: Answer a large number of inbound calls on a daily basis (60+) Assist with billing questions, pricing and warranty inquiries Assist with order status and tracking inquires Assist with backorder management for sales territory Assist with web services Assist with case management for sales territory Assist with customer account and contact maintenance for sales territory Handle customer complaints with sense of urgency and see through to satisfactory resolution Work cross functionally to ensure an effortless customer experience Ability to consistently meet stated KPIs Complies with all local, state and federal laws and regulations Complies with all Company policies, processes and procedures All other duties as assigned Education and Skillset: High school diploma or equivalent, some college preferred Minimum 2 years’ B2B Customer Service OR minimum 3 years’ B2C Customer Service experience At least 2 years SAP experience Strong typing proficiency and computer skills Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, Power Point as well as web interface Effectively communicates via telephone Displays empathy Demonstrates steps of active listening Attention to detail with every customer interaction Ability to collaborate effective within a team setting Strong verbal communicator Technical aptitude to learn large product portfolio Salesforce experience a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
adjunct instructors hired varies from semester to semester, depending upon the needs of the department. Your application can remain " Under Review by Committee" for 18 months. You may check your status at any time by logging into jobs. harpercollege.
edu with your username and password. Job Description: The World Languages Department at Harper College invites applicants for the position of adjunct instructor of American Sign Language. The instructor will teach introductory American Sign Language 101 and 102 courses beginning in January 2024. The position requires the ability to quickly learn Harper’s virtual learning and course management system, Blackboard. The instructor will
teach on the college campus or virtually via live synchronous courses. Successful candidates teach in an interactive and engaging way. Applicants should indicate their availability to teach day or evening courses, on campus or virtual courses in the cover letter.
Education Requirements: A bachelor’s degree and/or appropriate credential in the field, ASLTA certification or ASLPI Level 4, or Certified Deaf Interpreter (CDI or DI). Experience Requirements: Preferred teaching experience at the high school or college level or the equivalent of at least one year’s full-time non-teaching work experience in the field. Required Documents: A CV and cover letter are required to complete the application
process. Official transcripts are required upon hire. Employment in contingent upon a Criminal Background Check Employment sponsorship is not available.
Applicable Benefits: We offer a competitive, semester by semester adjunct pay, with Harper tuition waivers, sick/personal business leave, and a comprehensive Adjunct Faculty Professional Development Program. For more details: jobs-search. org/customer-service_hoffman-estates-c429924/adjunct-faculty-credit-american-sign-language-hoffman-estates_i1970177197
