Customer Service Representative

Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in Spartan Nash's People First culture, Operational Excellence and Insights that Drive Solutions.

Ready to contribute to the success of our food solutions company? Apply now! Location:120 Sanford School Road, Suite B - Elkhart, Indiana 46514Job Description: Position Summary: This role is responsible to provide and maintain a high standard of customer service in the store's front end operations; to supervise and direct all front end activities in absence of the Customer Service

Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do: Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies. Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items. Knowledgeable of product locations in the store. Know

the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

Train others to perform all department activities and functions. Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels. Handle spoiled/damaged products per established guidelines. Maintain a clean, attractive and well stocked department. Additional responsibilities may be assigned as needed. Here's what you'll need: High school graduate or equivalent (GED) Proficient Computer (email, spreadsheets, etc) Ability to read, write, comprehend, and interpret documents Accounting/Bookkeeping skills Interpret/Analyze Financials Develop/ Manage Budgets Delegate/Direct/Implement Suggestive Selling/Knowledge of Products Detail Oriented Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.

While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First culture, Spartan Nash is proud to offer a robust and competitive Total Rewards benefits package. Spartan Nash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success.

We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.

consumer and business checking and savings accounts, CD's, IRA's, and HSA's. Performs Chexsystems screening, deceased processing, stop payments, and card disputes. Interviews member loan applicants to develop information concerning their consumer loan needs, earnings and financial position.

Explains loan programs, evaluates their needs, and recommends loan options. Assists members with the consumer loan application process. Reviews terms and conditions of an approved loan with the member. Receives and processes deposits by cash or check via in person, night depository, or by mail. Disburses share withdrawals by cash or check. Processes coin. Receives and processes loan payments and IRA

or HSA contributions. Processes Visa payments and cash advances. Sells money orders, gift cards, and cashier's checks to members. Balances cash drawer and daily transactions.

Scans checks and teller work daily. Identifies cross-sell opportunities and cross-sells products and services to members. Ensures that person, organization and account information is properly recorded and updated as needed in Core system and IRAdirect. Scans and saves to Application Xtender all required member service documentation such as applications, certificates, legal documents, etc. Assists members in obtaining access to services such as Check Ordering, ATM or Check Cards, Touch Tone Teller, Beacon Online Banking

and Bill Pay, Direct Deposit, e-statements, e-mail alerts, Safe Deposit Boxes, Outgoing Wire requests, etc.

Responds to member inquiries regarding Credit Union products and services. Resolves problems that are within their authority and refers problems that are beyond their authority to their supervisor. Performs other duties as assigned. Position Qualifications One to three years of prior banking experience High School Diploma or HSE Excellent cash handling and member service skills (outgoing! ) Excellent working knowledge of all Beacon products and services Ability to work independently and as a team member Extremely detail oriented Basic knowledge of personal computer operations and related software programs Ability to cross-sell Beacon products and services according to member needs Standard position hours are Monday through Thursday 8:15-5:15, Friday 8:15-5:15 or 6:15, and Saturday 8:15-12:15 (1 or 2 Saturdays off per month).

When working Saturday morning, this employee will have a 1/2 day off during the same calendar week. Hours may vary based on member center coverage needs. Available Benefits Include: - Health, dental and vision insurance - Paid time off - 401(k) match - Incentive/bonus program - Tuition reimbursement - and more! Job Posted by Applicant Pro

on everything you need to know! Pay is bi-weekly and tips paid daily. Team Member Responsibilities: Deliver quality products and services to our customers and make sure they meet Papa Johns standards. Including, taking orders, making pizzas, being cashier, and keeping the store clean.

We believe in career growth! We care about you and your development. In fact, 89% of our promotions have come from within! You could be a driver or shift leader in no time! Benefits for Full Time employees: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shifts: Monday - Friday, Day shift, Evening and Night shifts Weekend availability preferred Keywords: pizza maker, instore, insider, pizza artist, restaurant worker, food preparation, back of house, cook, teen

in a team-based environment to produce concrete and reliable outcomes. At a Fit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment. a Fit Staffing, Inc. is an equal opportunity employer.

Description of Duties: The Customer Care Specialist will be responsible for responding to, triaging and escalating end user inquiries received via our ticketing system. The candidate should be comfortable in learning new technologies and adapting to an ever-evolving software application. Excellent interpersonal and communication skills are crucial for this role. Responding to, triaging and escalating end user inquiries that are

predominantly handled through JIRA ticketing system, but some email and phone interaction required. Handle customer issues/questions and provide appropriate solutions and alternatives within established SLA metrics and follow up to ensure resolution.

Ensuring all customer tickets contain the minimal information necessary to appropriately investigate and triage issues/questions reported by end users. Looking up information in interfacing systems to assist in the determination of root cause. Actively contribute to ongoing process improvement. Daily collaboration between Tier 1, Tier 2 and Tier 3 teams regarding developing ticket trends and solutions. Keep up to date on existing customer

training (Knowledge Base articles) to create team awareness regarding documentation gaps.

Connect customers to appropriate Knowledge Base articles to resolve stated issue. Inform customers about new system features and functionalities. Develop and maintain trusted relationships with customer base. Availability during core business hours: Monday through Friday 9am to 4pm. Desired Skills and Experience: Self-starter; opportunities for advancement if desired. Atlassian JIRA experience preferred. Basic computer skills including Microsoft Office, Web Browsers, Screen Captures, and data entry. Good problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills.

An openness to learning new technologies. Willingness and ability to adapt and learn in a fast-moving environment. Ability to remain calm when tackling difficult customer issues. Willingness to multi-task and quickly shift focus when necessary. Dedication to customer satisfaction. Basic understanding of how CRM systems work (Preferred). Education: Associate degree or experience in a related field (Preferred) Please note, this full-time, salaried position is in Indianapolis, IN and we do not offer relocation assistance at this time.