Location: Silver Spring, MD
Company: Jpmorgan Chase Bank, N.A.
Center, you will exhibit a profound understanding of client success management. Your role will involve promoting business results, providing solutions, and motivating your team, all while ensuring customer satisfaction. Job responsibilities: Able to oversee a work from home team navigating multiple technologies to support a Call Center environment - Are very comfortable with leading and managing in a metrics-driven environment Demonstrate resiliency and extreme adaptability in a fast-paced environment Coach teams on how to approach problems logically and with good judgment to ensure the appropriate customer outcome - Empower teams to take ownership of each customer interaction while treating
customers with respect and responding with empathy Resolve customer escalations and document account activities thoroughly and concisely Lead by example through demonstrating personal excellence including punctuality, integrity, and accountability Approach and resolve problems logically and with good judgment to ensure the appropriate customer outcome is taken by the specialist - Encourage teams to think critically and exercise independent judgement Make final decisions on behalf of our customers quickly and effectively when required - Enforce and abide by all applicable regulatory and department practices and procedures Required qualifications, capabilities, and skills: Home Location resides
within approximately 15 miles radius of the JPMC Mondawmin Community Center, 2415 Liberty Heights Ave, Baltimore, MD, 21215 Safe and noise free work environment in your residence High School diploma/GED required Must be willing to work in an environment that requires 100% phone-based customer interaction Minimum of 2 years customer interaction or customer support experience, either by phone or face-to-face 3+ years working in a call center position; certification and or training Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment Preferred qualifications, capabilities, and skills: 5+ years of management experience; demonstrated ability to develop, manage, coach, and motivate teams preferred Work Schedule: Work schedules will vary.
Candidates must be willing to work schedules during our operating hours (6:00am to 11:00pm), which include evenings, weekends, and holidays. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
in fostering teamwork, rewarding a mbition , and providing opportunities for professional advancement. WHY HILLIS-CARNES? Through our ESOP (Employee Stock Option Program), you receive ownership stock in the company! $200 SIGN-ON BONUS $$$ for all new hires!
An additional bonus after one year of service! Competitive pay. Paid on-the-job training. Generous Paid Time Off/Holidays/Floater Holidays. Paid education expenses for associated certifications. Company cell or reimbursement for use of personal phone Employee Self-Service Portal Employee Referral Bonus program up to $5,000 Free HCEA apparel and work boots Personal Protective Equipment and safety gear Paid mileage Fun company-sponsored
events, Wellness Seminars, and more! Our Benefits Package: Medical (w/Health Savings Account Options) Plans Dental and Vision Plans 100% Employer-Paid Benefits (Long-Term Disability, Basic Life) Voluntary Short-Term Disability Voluntary Life Employee Assistance Program 401k w/ Company Match Employee Stock Ownership Plan (ESOP) in which employees acquire shares in the company; the more successful the company is, the more valuable the shares become.
WHAT WILL I BE DOING? As a Construction Materials Testing Technician in the Annapolis Junction, MD office, you will directly play an integral role in the success of our organization. As part of this team, you will work independently and in collaboration
with our knowledgeable, dynamic staff and on a wide variety of land development and construction projects.
The key responsibilities will include: Field observations at jobsites in the region. Sampling and testing of construction materials. Preparing accurate daily logs that outline your inspections and results of the test you performed on construction materials. The construction materials you will be working with include soil, aggregates, concrete, grout, masonry, asphalt, and structural steel. Daily communication with PM or Operations Manager regarding project progress or other pertinent communication by the contractor. WHAT ARE THE REQUIREMENTS?
Reliable vehicle for field work, valid driver's license, and satisfactory driving record. Must meet pre-employment requirements. Ability to lift and/or move up to 60-80 pounds (soil and concrete samples, nuclear gauges, other equipment) Ability to work in all outdoor climates and mobility over various terrain. Attention to detail and quality, while adhering to all safety requirements. Effective verbal and written communication skills required. Use of company provided tablet and working knowledge of MS Office programs. Ability to perform basic math and use measurement tools. With training, the ability to read and interpret plans, specifications, safety rules, operating and maintenance instructions, and procedure manuals.
Hiring preference will be given to experienced technicians with verifiable certifications such as ACI, NICET, WACEL, etc. EE/Minorities and Women encouraged to apply. $200 sign-on bonus after 90 days: additional $200 retention bonus after one year. Job Posted by Applicant Pro
