Call Center Sales Business Retention Rep - $18 per Hour Plus Commission &

work 20-25 hours per week. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Professionally represent client in demeanor and image at all times. Use data collection device to record product unique codes, accurately enter unique price(s) and appropriate attributes based on individual client collection criteria.

Downloading of lists(s) required based on the type of data collection equipment and audit type. Transmit data collected with accurate store time and drive time. If collecting data from a list that requires more than one day to complete, transmit items audited daily using the correct work date and store time. Call IVR system or utilize Client Field Portal to verify successful transmission(s).

Call or email the District Manger immediately with error transmission information. Ability to complete all work assigned via District Manager or Logistics Manager.

Notify District Manager immediately when a deadline will be missed. Meet performance expectations of at least 95% for on-time completion, transmission and pricing accuracy as defined by the client. Willing to assist on any check including but not limited to: Undirected Category checks and full books, Directed Item Lists, Lapel Checks (Undirected and Directed), CPG and PSV checks. Collection Rate Index must be at or above 90% at all times to stay in good standing. Must pass the Data Collector Certification Test to be eligible

for continued employment and bonuses. BASIC QUALIFICATIONS: Must have a valid driver s license.

Must have reliable transportation. Must have auto insurance. Must have internet service. Requires bending, kneeling, reaching, stretching and the ability to move heavy items to access UPC numbers while standing on your feet for long periods of time. Must be able to lift at least 40 pounds. Must be willing to perform all assignments, including Lapel Checks (defined as undercover and working in stores discreetly). Travel between store locations and cover a minimum 60-mile radius as needed. Availability to work at least a minimum of 16 to 20 hours per week PREFERRED QUALIFICATIONS: Multi-tasking/time management/organizational skills Detailed oriented Must be flexible and quick to adapt to changes Excellent follow-up skills Strong communication skills Professional demeanor Previous retail or grocery experience Ability to travel overnight if required 10-key experience EXTENT OF PUBLIC CONTACT: Daily personal contact with store personnel.

Via telephone or face-to-face, daily communication with District Manager and Richmond, Corporate staff. PHYSICAL DEMANDS: 1. The job entails constant physical lifting (up to 40 pounds), stretching and bending throughout the day with the use of the data collection equipment.

TO BE CONSIDERED FOR THIS POSITION, PLEASE APPLY ONLINE AT. NO PHONE CALLS PLEASE.

Service in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States’ products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure customer service areas run efficiently and accurately.

Responsibilities Essential Functions Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives. Obtains orders and provides proactive

customer service sales functions including, but not limited to, order entry, expediting, pricing, follow-up and other services, as required. Provides customers with timely and accurate follow-up on technical inquiries or other requests.

Actively participates in the marketing, planning, and sale of Border States’ products and services. Participates in and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level. Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition and procedures. Participates in coordinating, analyzing, and acting upon information and feedback

of customer needs, pricing, products, competition, and procedures.

Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions. Performs the appropriate SAP functions to assure customer service areas runs as efficiently and accurately as possible. Develops standard operating procedures, guidelines, or checklists for customer service area to ensure consistent, accurate and repeatable processes.

Leads change management in customer service area which may include training, formal communications, or other corporate initiatives. Non-essential Functions Attends sales meetings and training programs, as required. Assists with sales meetings and trade shows, as needed. May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines. Training new hires, as required. Maintains reports as required, this may include: bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations etc. Trains on best practices to improve operations effectiveness.

Identifies and leads continuous improvement opportunities working with branch, regional or corporate stakeholders. Responsible for performing the duties of the Customer Service Representative, as needed. Qualifications Minimum of a two-year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with a minimum of three years of prior customer service, city desk or sales experience preferred. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems with a minimum of four-years of prior electrical distribution experience preferred.

Ability to read, write and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and Power Point), Internet, Email and SAP software. Skills and Abilities Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Physical Requirements Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist:

(occasional Saturdays) Benefits: Weekly pay Insurance benefits Great hours! Job Description: Guide and educate callers on their shop prescription benefits, use of benefits plan, insurance premiums and status of shop orders and claims or inquiries Respond to incoming customer service calls related to benefit eligibility questions Communicate solutions to customer questions, pharmacies and physicians with shop and medical prescription orders and reorders Ask appropriate questions and listen actively to customers while documenting required information in computer systems Skills: 1+ years of customer service or call center experience Healthcare customer service or call center experience Insurance

verification experience Medical office experience is preferred Education: High School Diploma is required For more details: jobs-search.

org/information-technology_charlotte-c442070/healthcare-call-center-representative-nc-charlotte_i1970176324

(occasional Saturdays) Benefits: Weekly pay Insurance benefits Great hours! Job Description: Guide and educate callers on their shop prescription benefits, use of benefits plan, insurance premiums and status of shop orders and claims or inquiries Respond to incoming customer service calls related to benefit eligibility questions Communicate solutions to customer questions, pharmacies and physicians with shop and medical prescription orders and reorders Ask appropriate questions and listen actively to customers while documenting required information in computer systems Skills: 1+ years of customer service or call center experience Healthcare customer service or call center experience Insurance

verification experience Medical office experience is preferred Education: High School Diploma is required For more details: jobs-search.

org/information-technology_charlotte-c442070/call-center-specialist-charlotte_i1970651340