Location: Broadview Heights, OH
the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.
While operating within the Bank's risk appetite, achieves results by consistently identifying, backssing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: Deepen relationships and treat customers with genuine care by listening to their
specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of communication open and clear Maintain a position of trust and responsibility by keeping all customer business confidential Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations: Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. Partner with Financial Center Manager to gather and report monthly FCA
requests. Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed. Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Assist in training newly hired Customer Service Representative Referrals: During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation Build and maintain a working knowledge of the Retail products and services offered Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: High school diploma/GED. Work involves extensive cash handling. Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public. Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. Act as a leader and a resource for both customers and platform team. Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. Need to have flexibility in scheduling. WORKING CONDITIONS: Normal office environment. Extensive viewing of computer screens. Lead CSR/Teller - Broadview Heights - Full Time LOCATION -- Broadview Heights, Ohio 44147 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, interactionual orientation, gender identity, military status, veteran status or any other legally protected status.
For more details: jobs-search. org/finance_broadview-heights-c443350/lead-csrteller-broadview-heights-full-time-broadview-heights_i1970651616
& Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or
desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions.
Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website
and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. For more details: jobs-search. org/internet_akron-c443440/call-center-representative-agent-work-from-home-part-time-focus-group-panelists-akron_i1969204047
to provide internal support for service contract customers. Help Desk Tier 1 Technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc.
Strong Organizational skills are a must! The salary range for this position is $36,000-$44,000; commensurate with experience. Help Desk Tier 1 Technician Basic Function/Responsibilities: Answer incoming calls from clients and starting basic evaluations Work within CTMS suite of productivity applications. Connect Wise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal. Follow up on outstanding requests
and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Setup and configure Windows desktop operating systems. Manage and monitor internal assets to ensure accurate inventory records Other duties may be added and/or assigned as needed Help Desk Tier 1 Technician duties include but are not limited to: Ability to navigate Windows Desktop Operating Systems.
Basic understanding of TCP/IP and networking protocols. Basic understanding of applications such as email, Microsoft office. Ability to load and install client applications. Ability to install and diagnose printers and printing issues. Ability to diagnose issues with Windows services. Understanding
of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
Ability to install and configure Windows Desktop Operating Systems. Basic knowledge of Windows Powershell command basics. Basic knowledge of Wi Fi concepts (WPA). Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles. Ability to communicate with clients, show patience and good oral skills. Good organizational and time management skills – Keep time and work on tasks efficiently. There are many opportunities for advancement based on experience, and technical education, and certifications. Other Requirements: Must be a U.
S. Citizen, Permanent Resident, or and have a valid permit to work in the United States. ' Compensation details: 37000-44000 Yearly Salary PI47e961193f For more details: jobs-search. org/manufacturing_akron-c443440/job_i1969790084
