Location: Warwick, RI
Company: Gainwell Technologies
career development. Summary Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid. Additionally, providing updates to members on Benefit Plan Choice Selection.
Answering the customer inquiries to ensure processing is in accordance to billing procedures. Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns. Responsible for follow up and call resolution including call backs and closing call references. Excellent verbal communication skills required. Previous
medical or medical billing experience is a plus, but not necessary. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Answer inbound calls from the Rhode Island Medicaid provider and member network. Providing excellent oral communications with quality customer service. Follow through on responding and resolving all calls. Address billing and eligibility questions and commit to follow-up necessary to resolve. Create and manage call logs. Proving excellent written communication. Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar
with web service offerings to direct a provider to these offerings.
Train and support peers and new team members What we're looking for 2 or more years of customer service experience in any industry Knowledge of basic help desk software, computer software and Microsoft Office applications Strong problem-solving skills to bring inquiries to effective resolution Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role Hybrid- Warwick, RI M-F 8:30-5:00 #LI-HYRBRID #LI-JW1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
career development. Summary Customer service professional responsible for answering claims and eligibility related questions from physicians, hospitals and other medical providers that participate in Rhode Island Medicaid. Additionally, providing updates to members on Benefit Plan Choice Selection.
Answering the customer inquiries to ensure processing is in accordance to billing procedures. Follow up with supervisor and/or provider representatives on more complex, non-routine customer inquiries, including member requests and concerns. Responsible for follow up and call resolution including call backs and closing call references. Excellent verbal communication skills required. Previous
medical or medical billing experience is a plus, but not necessary. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Answer inbound calls from the Rhode Island Medicaid provider and member network. Providing excellent oral communications with quality customer service. Follow through on responding and resolving all calls. Address billing and eligibility questions and commit to follow-up necessary to resolve. Create and manage call logs. Proving excellent written communication. Provide excellent customer service including offering added assistance as appropriate. This includes becoming familiar
with web service offerings to direct a provider to these offerings.
Train and support peers and new team members What we're looking for 2 or more years of customer service experience in any industry Knowledge of basic help desk software, computer software and Microsoft Office applications Strong problem-solving skills to bring inquiries to effective resolution Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role Hybrid- Warwick, RI M-F 8:30-5:00 #LI-HYRBRID #LI-JW1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees. For more details: jobs-search. org/call-center_warwick-c446049/call-center-hybrid-warwick_i1970648001
perfect time to be a part of our team! Benefits: Medical, Vision, Dental, and Life Insurance coverage. Monday-Saturday schedule (Weekends Required) Four Easy Ways to Apply: Submit your application online at /warwickri. Callto schedule an interview. Email your resume to xyz X@.
Visit our office at 155 Jefferson Blvd. Warwick, RI. Job Type: Full-time Pay: $15.00+ per hour Shift: 8-hour shift Weekly Schedule: Every weekend and Monday to Friday Education : High school or equivalent License/Certification: Driver''s License (Preferred) Work Location: In-person Additional Qualifications: Experience in the automotive greeter/cashier position is preferred but not mandatory. Desire to establish
rapport and relationships through effective communication Experience in customer service, call center, or financial services preferred Exceptional problem-solving skills with a history of overcoming challenges Comfortable with technology and adept at navigating multiple systems simultaneously Ability to handle various situations, emotions, and conversations toward a resolution suitable for all Enthusiasm for continuous learning and dedication to studying and applying new concepts The Value You Deliver: Demonstrate empathy and passion for helping people, ensuring an excellent customer experience in every interaction Service varied customer needs, including balance inquiries and money movement
Answer questions and provide resources to deepen client understanding and build confidence This job description is specific to the Customer Service Representative/Cashier position.
Requirements may vary, and occasional overtime may be necessary. Express Employment Professionals is an equal-opportunity employer. If you''re ready to make an impact, apply now to join our vibrant team! Pando Logic. Keywords: Customer Service Representative, Location: Cranston, RI - 02920 , PL: 587404394For more details: jobs-search. org/finance_cranston-c446048/job_i1970173092
